FedEx: 2026 Jun 23 (5 of 5)…read more We understand navigating where we live can be dangerous, especially if you have a truckload of heavy goods while making swift turns along the mountain roads. When the delivery van stops at the house, the driver has to prepare, unload, and deliver the goods without damaging them. We first met Amkah (sic) in February. He's very friendly and personable. Amkah interacts with us in a professional manner. He never seems upset or distressed and we appreciate that. Amkah's job is not light work, and he takes each parcel as a challenge. Today, Amkah delivered three heavy boxes of furniture, then, with a smile and a wave, he's off to his next delivery. Keep up the good work, Amkah. For the management at FedEx who reads my review, we hope you appreciate that you have one of the finest employees anyone would want to hire. ** Amkah gave me permission to post his photo on social media

CAUTIONARY TALE: DO NOT USE FEDEX…read more After this last experience I've removed FedEx from all my listings. This all started back in April (we're in June now) when I shipped an item from my online store and noticed it just stopped moving for days. When I initially called FedEx they tried to blame the Post Office and went round and round about how they had handed it off and its all on the Post Office until I got off the phone. Call the Post Office and they tell me to call FedEx back and ask them what the USPS tracking number and she would be willing to be they can't provide one because it was never handed off to be assigned one (I'm assuming this wasn't her first rodeo). I call them back and we go round and round about how they handed it off until I ask for the USPS tracking number. Then they need to put me on hold. When they come back they ask me for my information to send me a spreadsheet for a claim. This was on Apr-21-26. **FedEx's response - April 21, 2026** Thank you for your patience as we review your submission. Your claim was submitted prior to 21 days of the ship date, and we have not had an opportunity to invoice your shipment. The attached status report will show these as Unable to Process. Claim submitted prior to 21 days from the ship date. Please resubmit the identified claims in the attachment in a new e-mail after 21 days have passed. On May-25-26 I emailed them to followup since I still haven't heard anything back from them: **FedEx's response - May 27, 2026** We understand your desire to file a claim and seek reimbursement; however, once a package is handed over to or dropped off at USPS, it falls outside the scope of FedEx's control. Given this, we kindly recommend that you contact USPS to discuss any possible solutions. They will be in the best position to assist you and provide a resolution. You may check usps.com for more information. When I replied and asked for documentation showing that the package had been handed off to USPS so that I could take that up with them I received this reply: **FedEx's response - May 27, 2026** Thank you for your inquiry. FedEx is no longer accountable for shipments that are in USPS control. Please contact the United States Postal Service at 1-800-ASK-USPS for additional assistance. After not hearing from them for a few days I received this reply today: **FedEx's response - June 1, 2026** We fully recognize the importance of your shipment and deeply regret any disruption this situation may have brought to your experience. Upon thorough review, we have determined that the package under tracking number ******5910 was delivered by the United States Postal Service (USPS). In accordance with FedEx claims policy, once a package has been transferred to and accepted by USPS, FedEx relinquishes responsibility for the shipment. As a result, claims involving packages under USPS control are not eligible for reimbursement and are therefore denied. Trying to call them is worse. The system auto populates with tracking data for incoming packages based on your address. When I yelled it's not that one since it just talks and rambles over you, then it asks for the new tracking number. I enter that using the phone. It tells me the status - that its stuck and when I say speak to a person it says this is all the information they have an hangs up. Who programs a system to hang up on a customers face. What CEO is okay with that? Call back in, try saying lost package. It replies you want to speak to a person? Sure those options sound alike. THREE AGENTS. Not one can help me. The first two tell me the shipping zip code doesn't match. I'm literally looking at the label THAT I MADE. On my computer screen. But they swear it doesn't match. So the third rep I half joke let me google zip codes - and I read him one and he's like yeah thats the one on this package. I KNOW...I copied and pasted that from a message the buyer sent me and that's NOT what was printed. I can even print the packing slip to prove it. But FedEx doesn't live in the realm of truth - after all they "delivered" the package that's still in transit from April if you let them tell it. Then the agent tells me he needs a FedEx account number from Ebay to pass me over to the Ground Economy team. A what? Sellers literally get orders, hit print and slap the label on the item and drop it off. We seem to have our jobs down, it's YOU that's the problem. I explain to the guy there's no FedEx account number for us when we ship thru Ebay and he's adamant that I reach out to Ebay support. It seems like the gig is to basically exhaust you and get you to be like you know what - it's not worth XYZ - and hopefully XYZ is a low dollar amount and you live and learn to not use FedEx for future shipments. Meanwhile FedEx has your item - the buyer clearly doesn't. You as a seller are out an item, and money after reimbursing the buyer and FedEx executes another Masterclass in giving you the runaround.

Don't ship ship ANYTHING using FedEx EVER!!!!!!…read more This company is a DISGRACE to the service industry and is totally spineless!!! My wife cooked a special meal for our daughter and requested NEXT DAY delivery on two separate occasions and both deliveries FAILED!!! Here are the details: Attempt #1 - Dropped off the package on Friday 3/20/26 and paid for Saturday delivery. Package was not delivered until the following WEDNESDAY!!! My wife lost the receipt so we were unable to make a claim. Attempt #2 - Cooked another meal and tried again. This time dropping off early Thursday and paid for next day delivery for Friday. We paid $135 for the delivery and this time saved our receipt. When the package was not delivered Saturday we went to the store and complained. We asked for a refund. The store has NO POWER to offer refunds!!!! They make you call the 800 number!!! Well, it was the weekend and no one was available. We called on Monday and were told it has not yet been delivered and we have to call AFTER the delivery is made. I called The next day (after it was delivered) and was told you have to file a claim ONLINE - they won't do it over the phone!!!! I went online to file a claim, guess what? You have to have an account to file a claim!!! So I created an account and even gave them my credit card number to be able to open an account! Tried to file a claim and kept getting error messages!!! Called back and told them the issue. I was on the phone for 45 minutes. I was transferred to 3 different people (including online support where they couldn't help me file online). The third person refused to give me a refund!!!! Her reasoning: "I see the driver attempted to make the delivery on Friday and was unable to access the building!" I explained I was not requiring a SIGNATURE and they should have just left it at the door. I also explained they had the phone number of our daughter, why didn't they call her??? I explained she was home!!! They didn't care!!! No refund!!!

they have the worst customer service imaginable when packages are lost. I have had three…read moredeliveries in a month, out of 6 that were taken to the wrong residence. There are only 9 houses on our street and now had the package. A picture was taken of a brick home, no address shown, and we have a stone and stucco house. when a claim is filed they appear to do nothing and then tell me to contact the shipper. the last package was to be signed for and it was fraudulently signed by someone but neither my wife or 8 would sign it with an initial. I question the honesty of the driver. Don't use them they have lost any customer focus

I've stopped by here a few times over the past several years in order to buy office supplies and/or…read moreturn-in spent ink cartridges. Ordinary, I've received polite and efficient service from the employees here. What I especially like about brick-and-mortar businesses like this one, is that I am able to physically examine the products that I'm interested in purchasing. Photos on a website are no substitute for that.

I use Office Depot Collierville, TN for my business needs. I use their copy/print services mostly…read more I order business cards, and have documents printed. Not that I couldn't print most of them either at my office or my home office, I use Office Depot to obtain a professional result. I ordered on line a 8.5x5.5 BOOKLET, cardstock for the front and back cover, and just print on the inside, no graphics, and stapled. I got an almost immediate response that my document was ready. I left work and went to pick up the documents. What I received was 4 sheets of paper, 8.5x11. When I talked with the associate at the copy center trying to explain to her why what she gave me was not what I ordered, she was really no help. I had to explain to her why what she gave me was not what I ordered. There was no cardstock, no folding of the document to be stapled...NO BOOKLET. The only saving grace in this was that I only ordered one. She said they could fix it but the person with that skill wouldn't be in until the next day. I needed that to put in a sample package. I went home and created the document myself. This is the second negative review I've given Office Depot. I'm creating an account at Staples. I don't expect perfection, just give me what I ask and pay for.

I've always had good service here even on the busiest days. I also love the little side area for…read moreready packages. I just learned that I can use it for anything with a code on the outside, not just Amazon stuff. I'm happy to use it for everything!

Excellent staff , great hours, parking could be better improved at a different location!read more

I aboslutely love this place! I've been coming here every year since 2011. The staff is always so…read morefriendly every time I visit. Every year I visit them for name plates for our award wall and we also utilize their framing services a few times throughout the year. Mary is the person who always helps us with our framing needs and she is GREAT! This store has tons of Collierville High gear and plenty of selections for personalized gifts and awards. This is a great option in the Collierville area!

From the owner: With the use of unlimited creativity and unsurpassed service, we provide custom awards and…read moreengraving, embroidery, framing, screen printing, vinyl work(decals etc.) and many more services.