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    FedEx - Sometime when transfering from port (?), train (?) or truck (?) it got horrendously abused!

    FedEx

    (1.7k reviews)

    River Oaks

    FedEx, Oakhurst: 2026 Feb (5 of 5)…read more We know how difficult it is to drive in the rain so I want to give Amkah (sic) a shout-out for his attitude. Amkah was top-notch. He was polite, professional and friendly. The grey skies and rain did not dampen his spirits, and in fact lifted ours. We really appreciate him for working in the rain, and are very grateful for his hard work. Drive safe, Amkah. ** Amkah gave me permission to post his photo on social media

    CAUTIONARY TALE: DO NOT USE FEDEX…read more After this last experience I've removed FedEx from all my listings. This all started back in April (we're in June now) when I shipped an item from my online store and noticed it just stopped moving for days. When I initially called FedEx they tried to blame the Post Office and went round and round about how they had handed it off and its all on the Post Office until I got off the phone. Call the Post Office and they tell me to call FedEx back and ask them what the USPS tracking number and she would be willing to be they can't provide one because it was never handed off to be assigned one (I'm assuming this wasn't her first rodeo). I call them back and we go round and round about how they handed it off until I ask for the USPS tracking number. Then they need to put me on hold. When they come back they ask me for my information to send me a spreadsheet for a claim. This was on Apr-21-26. **FedEx's response - April 21, 2026** Thank you for your patience as we review your submission. Your claim was submitted prior to 21 days of the ship date, and we have not had an opportunity to invoice your shipment. The attached status report will show these as Unable to Process. Claim submitted prior to 21 days from the ship date. Please resubmit the identified claims in the attachment in a new e-mail after 21 days have passed. On May-25-26 I emailed them to followup since I still haven't heard anything back from them: **FedEx's response - May 27, 2026** We understand your desire to file a claim and seek reimbursement; however, once a package is handed over to or dropped off at USPS, it falls outside the scope of FedEx's control. Given this, we kindly recommend that you contact USPS to discuss any possible solutions. They will be in the best position to assist you and provide a resolution. You may check usps.com for more information. When I replied and asked for documentation showing that the package had been handed off to USPS so that I could take that up with them I received this reply: **FedEx's response - May 27, 2026** Thank you for your inquiry. FedEx is no longer accountable for shipments that are in USPS control. Please contact the United States Postal Service at 1-800-ASK-USPS for additional assistance. After not hearing from them for a few days I received this reply today: **FedEx's response - June 1, 2026** We fully recognize the importance of your shipment and deeply regret any disruption this situation may have brought to your experience. Upon thorough review, we have determined that the package under tracking number ******5910 was delivered by the United States Postal Service (USPS). In accordance with FedEx claims policy, once a package has been transferred to and accepted by USPS, FedEx relinquishes responsibility for the shipment. As a result, claims involving packages under USPS control are not eligible for reimbursement and are therefore denied. Trying to call them is worse. The system auto populates with tracking data for incoming packages based on your address. When I yelled it's not that one since it just talks and rambles over you, then it asks for the new tracking number. I enter that using the phone. It tells me the status - that its stuck and when I say speak to a person it says this is all the information they have an hangs up. Who programs a system to hang up on a customers face. What CEO is okay with that? Call back in, try saying lost package. It replies you want to speak to a person? Sure those options sound alike. THREE AGENTS. Not one can help me. The first two tell me the shipping zip code doesn't match. I'm literally looking at the label THAT I MADE. On my computer screen. But they swear it doesn't match. So the third rep I half joke let me google zip codes - and I read him one and he's like yeah thats the one on this package. I KNOW...I copied and pasted that from a message the buyer sent me and that's NOT what was printed. I can even print the packing slip to prove it. But FedEx doesn't live in the realm of truth - after all they "delivered" the package that's still in transit from April if you let them tell it. Then the agent tells me he needs a FedEx account number from Ebay to pass me over to the Ground Economy team. A what? Sellers literally get orders, hit print and slap the label on the item and drop it off. We seem to have our jobs down, it's YOU that's the problem. I explain to the guy there's no FedEx account number for us when we ship thru Ebay and he's adamant that I reach out to Ebay support. It seems like the gig is to basically exhaust you and get you to be like you know what - it's not worth XYZ - and hopefully XYZ is a low dollar amount and you live and learn to not use FedEx for future shipments. Meanwhile FedEx has your item - the buyer clearly doesn't. You as a seller are out an item, and money after reimbursing the buyer and FedEx executes another Masterclass in giving you the runaround.

    Pak Mail - shipping_centers - Updated June 2026

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