DO NOT TAKE YOUR PACKAGES HERE!!! We ship packages out for our Amazon store via UPS and recently this location has not only COMPLETELY LOST a package they never scanned in but we just got an account at risk notification because TWO packages we dropped off on April 11 were not even SCANNED in until April 19 and did not reach our customer until April 24!!! Absolutely UNACCEPTABLE!! It's been enough for us to look closer at FedEx for all our future shipping! EDITED TO ADD: This has nothing to do with returns for Amazon. I am an Amazon SELLER and cannot drop packages off here to ship because they get lost or are never SCANNED in. Just last week we had ANOTHER one LOST here!!! I don't know what they're doing with my packages! read more

The UPS Store - Tracking information. Dropped off on 8/11 not scanned in until 8/19! - Printing Services Near Me - Memphis, Tennessee

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So glad this store is here as it's very conveniently located. The staff is always friendly and very helpful.

Adam is so rude...I'm assuming he is new or newly transferred...he doesn't want to help customers and he's not a good fit...the others are so very nice!! read more

Just finished sending off a box of gifts for family and some envelopes for the USPS to pick up. Rachel and Adam were both very professional, efficient, knowledgeable and friendly. This is why I always come to this UPS Store. read more

Professional Notary. Astashia Bobo made my transaction super smooth and easy. She guided me through the process and answered all my questions. She is absolutely professional, respectful, patient, and kind. Thank you so much for everything. I am extremely satisfied and will recommend this location. read more

The UPS Store - Professional Notary. Astashia Bobo made my transaction super smooth and easy. She is absolutely professional, respectful, patient, and kind. - Printing Services Near Me - Memphis, Tennessee

Never had great service in this store but TODAY takes the cake. There was a line when I walked in but there were 3 employees so I thought it might go quick. When I move up to the first person in line the female employee shouts "ma'am you can go to the kiosk and scan your package and just leave it". I said "oh, well I prefer to wait, I'm not sure how to work it and I need some tape, plus I'm next anyway". She then yells "I JUST told you how to do it". Everyone in the store is hearing all of this. I was completely embarrassed. She basically forced me to use the kiosk instead of just waiting for an actual employee. I had to leave my package with no tape and no idea if it's actually going to be sent. As a small business owner I use UPS a lot, but I will do anything I can to avoid using them in the future. Unacceptable!! read more

This store has maybe the best Memphis customer service I've had since Covid. The staff was fast, fun, zero attitude. Such a pleasant surprise! read more

I came into the store today looking for Cedric to tell him how happy I was with his packing skills with my painting on Thursday. Can you believe he knew exactly who I was and before I could utter a word, he goes "Heyyyy Mrs. Sheila did You receive your paintings Saturday?" The guy even remembered the date it was suppose to be there. come on, he's awesome. For now on, Cedric is my guy. He doesn't get smart or has an attitude like the other ladies. KEEP IT UP CED!!!!! read more

I just got hung up on by the rudest associate I have ever come in contact with, I am missing an item from the 9 amazon returns I dropped off yesterday. Even missing from my receipt. Amazon has not received any tracking informination on this item alone. And I was told from the UPS unprofessional young girl I spoke with oh well and was hung up on. Really? I would not recommend poplar and highland for anything. I will be filing a complaint. read more

Every time I'm here, there is always a line and at least one of the associates has AirPods in and is carrying on a personal phone call while helping customers. How might you ask? Well it is accomplished by addressing the customer as minimally and with as few syllables as possible. The first time I came in, I wrote it off as an off day. But I have come to realize that this is the norm at this location. Two stars instead of one because at least the line moves relatively quickly. But truly the customer service is abysmal. read more

I brought in a scope to ship, neatly packaged and ready. Upon arrival, the employee asked what was in my package. As I had nothing illegal, liquid, hazardous, etc., I readily told her... only to be refused. Apparently, this UPS store owner has something against sporting goods and has a policy wherein this store will not ship anything related to sporting goods. Will not give any more business to this location. read more

The UPS Store lost my package in Memphis Tennessee. This was a pkg delivered to Advance Auto Store 1427 Airways and signed by Store Manager Taylor #3880. For some odd reason, the package has disappeared, and no one knows where. read more

Picked up a package (Express envelope). The employees at this location thought that it was a good idea to give me an empty package. Between the store employees or the delivery drivers, a hole was cut into the envelope and the item that I ordered was pulled out. A store employee had folded the express envelope into three and placed a received label on the express envelope to keep it folded. They knew that my item was missing and handed me an empty package anyway. When I came back in all three employees lied and had an attitude when I was asking them what are the next steps I should follow and I asked them why would they give me the package and try to hide the fact that there had been a hole cut in the envelope. What is the proper protocol that they should have followed? read more

I have been a customer of this UPS store for years. I am an Avon representative so I have all my packages delivered there. This location is convenient for me, the staff is very professional and friendly. I have never had a problem. When I come into the store, it is really nice when the staff will get my packages when I walk in the door. Thank you UPS for hiring such an outstanding group of employees at his location. Althea K. read more

I love this store! It is an extension of my home office. Polite and efficient!

First of all, it is now UPS policy that you must show your ID to ship anything. Slightly annoying (sllllloooooow) when they have to fill it out, but safety first I suppose. It is a tiny location but the staff is very friendly. As far as how busy it is, it is pretty hit or miss...I'm either in and out or waiting awhile...but it is right by my house, and I'm lazy. read more

I should preface this review by stating I have never actually been a paying customer at this UPS Store. Though, I have been a customer on quite a few different occasions. You see, I have this little issue with ordering clothes- lots of clothes- and shoes- even more shoes- online. Now, I know that these items are never exactly what I want when I order them. The color or the fit is always off or they just happened to have one hella good photographer for that website cuz they don't match what I built them up to be in my head. I digress. I make a lot of returns at this UPS. Granted- all that requires is my dropping a prepackaged box off inside the confines of this store. I have to give them a bit of a rave because I never have to wait in line. If they see me come in with a package, someone always takes it from me immediately and hands me a printed receipt. Regardless of the other people in line, as a drop off customer I am always taken care of immediately as it is a 5 second transaction. I feel like the US Postal service could take a cue from this place. There's a reason they are going under folks, and that reason rhymes with customer service. The other customers in line don't care that I am taken care of ahead of them because it doesn't require them waiting any longer- and they know when they come to drop off packages how great it is to literally walk in and out. Whenever I do send packages (which is rare) I fully intend on coming here or FedEx rather than the post office. I have better things to do with my time than wait in line for an hour because 1 of 2 employees decides to take her break every time I go in to mail something. It's rude, deplorable service and there are other businesses who obviously appreciate my money more than they do. You win UPS. read more

I've been a customer here for years. I always get great service with a great attitude. Sometimes the line can be a bit lengthy during busy periods. Overall I get what I need in a snap. They have packing supplies on site. You can get copies or send/receive faxes. They also have a nice selection of greeting cards when you've forgotten one to ship it with your present. They also do photo enlargements. Canvas prints. Party banners. They can also print menus flyers and other things of that nature. They also have a notary. read more

Service here has always been pretty good. UPS shipping costs more, of course, but it's usually worth it to know that your stuff actually gets there. I have bad memories of standing at FedEx counters forever, waiting for them to measure, weigh, and prep my package, but that's fortunately not the case here. On the scale, a quick measure, price quote, label, you're out the door. They also do deposits for USAA, and I've shockingly never had a problem with that. The first time I came here, I expected a confused look and a "Huh?," but they know exactly what I'm asking for and how to do it. Very quick and easy, and deposits show almost immediately. All in all, a good experience, and far preferable to dying of old age in the line at the post office. read more

The staff all know your name and I cannot say enough about Shonte, Jordan and the whole team. They are my "go to" partners in corporate mail logistics. read more

Great customer service; been going here a long, long time and best group of girls so far. My stuff can be time consuming, so I appreciate their patience and friendliness. read more

I love the Highland UPS Store. Every time I've been there I'm always greeted and treated like a valued customer. Thanks everyone please continued to give great service read more

The staff is always so upbeat and friendly. It makes my rushed day sometimes. They make sure to let me know where I can just leave a package if there's a long line. It's definitely a pleasure to do business with the Highland UPS. read more

Fantastic customer service and management/ownership that truly values the customer. Ensuring a flawless experience is always their top expectation...nothing less! Such a convenient location as well. My main stop for all my shipping needs...I also love how easy it is to make Amazon returns through this store as well. Highly recommended! read more

I mailed my son a computer and the box and computer arrived damaged. The store refused to take care of it. The manager put me off many times and was very rude. I will never use UPS ever again. read more

This is an awesome location. I had to ship some fragile items for work and the staff was warm, friendly, and was even wonderful when I was paranoid and asked to see how they would protect the items for shipping. Amazing experience and I'm very grateful to have this site close by! read more

Woman at the desk was incredibly rude. She told me shipping was $45 so I kindly asked how I could get cost down. Audible sigh and eye roll. She was rude the entire time. I've never had a problem there but will NOT be returning. If I had caught her name I would be calling her manager to complain. Wish I could give ZERO stars. read more

Since I'm new to town I really rely on the reviews on yelp to help guide me.. this location is great! The girls greeted me and helped me out in a timely manner. So relieved to have found a nice place. read more

Service with a smile, and a friendly and courteous attitude, even though as a non-paying customer I was just dropping off a package with a pre-paid UPS label. I even got a receipt with no problem unlike another place which I shall not dignify with a mention... read more