I've continued to receive polite and efficient service here. Sometimes the facility's retail area…read moreis understaffed, but that seems to be a phenomena at most businesses. There's ample parking here, and I've never observed the parking lot to have been completely full.

What could improve? Every DMN thing needs to be improved. The customer service was horrible. Mail…read moreis never delivered. Everyone always has an attitude.

November 8, 2022 this will be an update or review I believe since my last one but what I will say…read moreis there have been some visible improvements definitely recommend anyone that is pressed for time if you have your package with your label on it the scanner code sealed ready to go arriving at the post office already with your package sealed label and all of that great stuff then you can go immediately to the cash and get it to scan your label or if you don't have a scanner for the label you just have numbers then you type in those numbers in the cash it's gonna ask you several questions one being is the item liquid if it is then you have to press the ass knickers of course if it's a no then you press no is going to ask you are you shipping like anything with a liquid that's like the major first question is very detail and it breaks down what they consider what liquid is so make sure you read through that you know if you're mailing something that that you abide by that particular question to just check in review that But the kiosk is the saving grace that line is usually always super long and you never know when you're gonna walk in if it's gonna be three clerks 21 or one handling maybe like appointments only and then the other one happening packages only which makes the line super long so even if you see two people they could be doing two different things one could be just you know checking out people for packages stamps and etc. but another person is there just for appointments only for people to get like their ID passport things of that nature cell if you are already you know coming to the post office and you have your packaging you're prepared that chaos is your saving grace again just monitor the questions select accordingly and wait for to ask you would you like a receipt now you don't have to opt for a paper receipt you can opt for email you can also offer a paper receipt and an email that way if you're tracking the package you have both of those avenues available to your whatever you need*

I now have 5 missing packages/letters from the Bartlett Post Office - 3 of which was claim to be…read moreDelivered on Sat, June 20th 12:29pm. It is now Weds June 24 and they still have not a arrived. One of which is a check.

Except for sometimes fairly long lines due to staffing shortages, this post office offers fairly…read moregood service. The employees have always been respectful and helpful each time that I've interacted with them. Now, calling their phone number isn't the best way to communicate with them. Customers really need to speak with a clerk face-to-face in order to obtain real assistance. They honor most reasonable requests, and work to find a solution to issues.

They lost my baby's passport application, never sent it in, and have made it impossible to get a…read morerefund and provide no solution

I love this location. Crowded or not, I always am in and out in now time. The workers are super…read morefriendly. I always have great parking and I have never had an issue with my packages being delivered. They are always helpful and answers questions whenever I need assistance. They have plenty of free boxes in stock and they are FREE (well the ones that I use)!! Cool Location.

A post office isn't normally a place I'd write a review on, but I just had to after I encountered…read morethe most helpful person I've ever encountered in a post office. Unfortunately, I didn't get her name, but with me and all of her customers, she was friendly, cordial, and went above and beyond. Nice to see, particularly in a governmental institution/business. Also, it smelt good in there. Odd, I know, but nonetheless. If only the price to send a small package or even a piece of paper wasn't so outrageous...

Went to get mail from PO box. Closed until further notice. Large piece of plywood over window next…read moreto door. Unable to get mail. Does not tell PO box holders where to get mail

I always always receive great customer service and speedy and professional staff. No matter what my…read moreneeds are they are always available to assist me in any way. They have a positive and energetic attitudes.

I love how my packages disappear in the Memphis hub. Lost two packages at Christmas, a coat and…read morecookware. Just vanished when it hit there. Often it just sits at Memphis. I believe the management must be afraid of the workers and not correct the problems. I hold my breath each time the package hits Memphis. Will it disappear or be sent to another state? All of our mail is sent to Memphis and then goes to its destination. Very dissatisfied with Memphis Postal work. If you want something to go though Memphis, send it Priority as they pay more attention to these packages. I try to get all of my packages sent through UPS.

Had a box with a camper light fixtur. Arrive in Memphis Oct 1 delivery Oct 5, completely busted and…read moretaped large punctures holes and the globe in a million pieces. This is unacceptable but of course no accountability from the post office. This is unacceptable. I would rate memphis distribution center as the worst in the nation and yet they want to raise prices.

If I had the option, I wouldn't give ANY stars after Saturday's interaction (or lack thereof) with…read morethis Olive Branch, MS. Post Office! I understand that they couldn't send out their carriers with the ice/snow on our streets this past week - and I don't have a problem with that. But the lack of communication, miscommunication, and failure to have the window open during the posted hours is irreprehensible, rude, and irresponsible. When I arrived at 11:50 AM, Saturday, January 31, 2026, the service window was closed, even though the posted Saturday hours was listed as 10:00 AM to 12:30 PM. There was 6 people in line in front of the service door and they informed me that they were trying to pick up their mail/packages as well. The lady at the front of the line (and 1 of the other gentlemen in line) informed the rest of us that they had called ahead and were told that as long as they arrived prior to 4:00 PM and had identification that showed their Olive Branch address they could retrieve their mail/packages. The lady at the front of the line would occasionally knock on the door and ring the buzzer on an alternating basis trying to get one of the ladies in the back (that we COULD SEE AND HEAR through the mail slots) to come to the door and allow us to receive our mail/packages or let us know how to go about doing so (or when). After approximately 15 to 30 minutes of knocking on the door, ringing the buzzer, and pleading with the staff through the mail slots, one of the ladies finally come to the door and spoke to the woman at the front of the line basically telling her that she didn't have the authority to hand out mail to us. The lady at the front of the line informed her that she had called ahead and were told that as long as they arrived prior to 4:00 PM and had identification that showed their Olive Branch address they could retrieve their mail/packages. The USPS employee then told her she would have to check with a supervisor on the matter and that she would come back to let us know - in the 45+ minutes that I was in line she never returned to the door to do so, even though after about 10 minutes we resumed knocking on the door, ringing the buzzer, and pleading with the staff through the mail slots. No further communication from anyone in the back and no sign hung on the door or window stating whether or not we had any options. While I was there, we had people leave and others join us in line for the same reason - to pick up our mail/packages, but we never had less than 4 waiting in line. If any of the USPS employees had come out and talked to us or hung up a sign on the door stating they were currently unable to retrieve any mail or packages at that time (and if the person or persons that had been called earlier told customers the same message), I think all of us would have gone on about our day and followed up on this on Monday. Some of us might not have liked it (especially those that had called ahead and been told to come on in), but I think we would have understood and moved on instead of standing around wasting our time. Very unprofessional in my humble opinion.

The Olive Branch post office should be renamed Hood Rats Post Office. attitudes, no smile, slow,…read moreexcuse after excuse why packages dont go out on time, why they take forever when they reach here to get delivered. its like you should feel privileged to walk in here by their attitude. back end managers or what ever they call them are no better as they have they same attitude when asking questions. i would trust a crack head to get my packages out than these idiots.

Paid for 3 day postage and it's now 6 days and no delivery date. went clear across the country,…read moretotally opposite from destination.

I make a point to use Click N Ship /Use PoshMark Labels and only drop off packages here that…read morealready have postage and I don't wait for them to be scanned--they point you to leave them on a counter if you signal when you come in. I've not had any of them go missing. The staff I've dealt with when I do go to the counter is always friendly but not overly so. USPS has big issues with delivery that are not necessarily the fault of those at the service counter. The building is open on Sat but the service counter is NOT which is annoying and means I must plan a drop off during a weekday because the package drop and outdoor post box are inaccessible. About a year ago someone broke into the outdoor letter box and they haven't reopened it. So there is minimal service here if you are looking for convenience.

Throughout the past 2024 calendar year, I've received friendly and relatively efficient service…read morefrom the employees at this post office location. Sometimes the customer lines can get a bit long during peak hours, but I believe it's because of national staffing shortages (which are completely out of control of the people working here).

I set up a P.o. box online and they helped me with the forms and promptly gave me access. Very…read morepolite and honestly wanted to help me. A good experience!