Went there to send a soft pack. The lady that assisted me was very nice. It was not busy. I will come back.

Staff is friendly and knowledgeable. Went around noon on a Thursday and there was no line and there were 2 workers present to serve. When it comes to the Post Office and wait times it boils down to timing of the visit and locality. Trust was a great experience at the Collierville USPS Office. read more

United States Post Office - Collierville TN Post Office - Post Offices Near Me - Collierville, Tennessee

I'm a Collierville resident and only come to this location as a very last resort due to lack of customer's services. Every encounters were always horrible! I've witnessed them being respectful to other customers. This is my first time leaving a review and hopefully management will intervene. The staff's attitude is very spiteful and rude, especially the skinny, older lady with glasses and hair bow. I don't know her name but she was insanely rude. She gave me a nasty attitude and rolled her eyes when she see that my package wasn't tape. She refused to tape my label, told me she doesn't have tape and tape is for sale only (this was a lie because another staff taped it for me). The whole postal office employees need customer services training or hires people that actually want to do the job! read more

This location is POS. The worst customer service ever. Line is always long no matter the time of the day. All the staff have a very nasty attitude, especially the old skinny lady. Don't wast your time going there! read more

Based on reports from family members who receive their mail through this PO I guess I wasn't surprised when my niece's birthday card did not arrive. F....ing government! They know there's a problem and they do nothing to resolve it. LB - Colorado read more

By far the worst post office! I received a package today in the clear us postage that my package was "damaged". It wasn't damaged but clearly stolen. I have never had a stolen package before, so I went there to ask what to do. Diane, yes that's her name and I hope I spelled it correctly because she wanted to make sure that I knew how to spell, first told me that I needed to file a police report and then came back and said I needed to file a claim with the us post office. All I wanted was clarification on what to do. She was insanely rude. The reviews on this location are all true. Its the worst! Customer service these days are awful, and I don't know how people get away with it! read more

I ordered products from Fragrant.net and received several notifications package delivered 9/1/23. I contacted company to complain I did not receive package as their tracking number verified. I just received this package today 9/16/23. Your mail lady delivered package by leaving on ground by my mailbox where dogs use bathroom. What horrible and unprofessional services. If your workers are too lazy to deliver on time and place packages near door, quit and allow someone else to take their place. Left package( small but too large to leave in mailbox. I will also complain to Post Master General. Not sure this will improve services but at least they were informed. read more

Open 24 hours for your Postal Service needs. USPS offers self service after hours. I'm not too impressed with the parking myself. The best time to go seems to have been hit and miss. Sometimes I would go during the day and wasn't able to find a spot. So I had to come back at a different time. When it comes to the staff they're pretty helpful in assisting customers who need their packages or letters delivered. They also offer your average letter or package needs whether it would be boxes printing labels or stamps. I find the weigh station computer a little complex to use. If you need a package mailed around the middle of the day when out. I would just recommend going to another location. Be sure to like them on Facebook and tell a friend. https://www.facebook.com/pages/Collierville-Post-Office/152490978109312 read more

Literally the worst. I received a package that was cut open with its contents missing and so I called the office. The first woman who answered left me on hold for 10 minutes after giving her my tracking number. After a while of waiting i hung up and called back. Another woman answered and helped me to figure out what is happening. She told me there was nothing I can do and that she doesn't believe her drivers would ever steal. Extremely unhelpful and a waste of time. There goes the money I spent and the jewelry i bought. read more

the people working here could not have been more rude. I never in my life have experienced the rudeness I dealt with today. I get that it's the day before a holiday but I needed help with a rush order. the first window I walked up to she told me she was busy, so I went to the next window and she was so unhelpful. They need an attitude adjustment. read more

I try not to go to the post office at all. But today I had to go to mail my mothers death certificates to my brother in Louisiana. I wasn't sure how much it would cost which is the only reason I went. Apparently I didn't see the sign that mask were required inside the post office. One of the clerks had to yell across the lobby to me that I needed to wear a mask. They were only two other people in the post office besides me and another clerk. One of those customers also did not have a mask. However he was not asked to put on a mask just me. The woman was rude, it was not necessary to yell across the lobby to me. I was standing more than 6 feet from her and anybody else in that lobby. I will never go back into this place again. Of course the United States Postal Service doesn't give a shit about anything anyway. I just had to get this off my chest. read more

The sense of urgency in here is NULL and VOID! There has to be 10 - 15 people in line. Unbelievable!!!! I don't care if it is break time or whatever, don't walk off with this many people in line waiting. read more

As probably with most any post office, this one is run by idiots. I had a package sent to me and got hung up in the system in Memphis. It arrived on June 4 and sent to the wrong post office. When I inquired about it, they told me at the Collierville, Tn post office that since it weighs 50 lbs I would need to pick it up. WTF. I cannot deal with idiots any more. The post office is a joke. read more

Came here as had some overseas stuff to post. First thing I noticed was that there was plenty of parking space available, which was great. Inside there was a line but it moved fairly fast as 3 counters being open. The gal at my counter was friendly and efficient and I walked out all done 10 mins later - really pleased with how quick and painless it all was! Note: #307 of Yelp 100 challenge for 2016 read more

United States Post Office - Nice sign - Post Offices Near Me - Collierville, Tennessee

See all

They have a self-post station in the entranceway that stays open even after they have closed everything else for the day. There's a ton of parking here, more than you'd expect to find, honestly. There's also a pokestop in the parking lot so we swing by here pretty regularly. Everyone has always been polite but the line can take a minute if people have complicated stuff or whatever. I always bring a book in to read while I wait. Make sure to have already taped up your package or bring your own tape to do so because I've had to buy whole rolls here before for that purpose and that can be a pain. They used to have tape they let people use but they stopped doing that at some point. read more

This is the WORST postal facility in history. The employees steal your packages & get attitudes when you ask them about YOUR mail. I am sick of spending money on stuff for them to lose it, or steal it. I have talked to the Postal Inspector, filed a complaint online, and also contacted the Downtown office. Something has got to change. read more

United States Post Office - Post Offices Near Me - Collierville, Tennessee

I have been using USPS since a kid. I have never had a worse experience than this particular PO. The vibe of the place is FU. Customer service did not take root here. I watched the people behind the counter treat everyone with contempt bordering on condescension. Fortunately, this PO is not the one I use regularly; the staff at mine is great. I would encourage anyone who needs the service of the USPS to go to the Germantown or Cordova locations. read more

Paid for 2-day priority but this did not happen. It arrived at the destination 4 days later. Yet they charged me for the 2 day delivery. All the ads I am seeing asking to use the USPS is a waste. Very Very disappointing. read more

This is the second time my package has said "delivered" but I never received it. I also had an important package that required signing, however, the mail personnel forged my name instead of walking to my door to have me sign it. I don't understand why these people don't have any integrity. Why is the post office hiring such horrible workers? Stealing packing and forging names is a crime and should be investigated!!!! read more

Wow, reading these posts was shocking I have had a box here for over ten years. The staff have always been helpful and curtious. Maybe people need to leave their attitudes in the vehicle. With all the cuts our postal service has endured they are doing their best. Be kind and others will be kind. read more

Our government does great things for its citizens, but this post office is not one of those great things. A year or two ago, one of the employees here stole two sports jerseys from a package that my mother sent out from here, and when my mother came to report it, all they did was deny it. No wonder why there's so many Republicans in this area. This post office is distracting citizens from all of the great things that can happen when the government intervenes with our daily lives. read more

I wen't in very early on 4-27-17 to ship a small package and I was the only one in the line. I had forgotten to put a "from" label on it. There was one worker at the front and after he informed me of that, I asked if he had a small label that I could buy or maybe they has something available so that I wouldn't have to make a round trip. I got a very curt "no". There was no further conversation nor was there any attempt at any decent customer service. I went to Fedex and shipped my package at very close to the post office price.I realize that it was my fault for forgetting the label, but if customer service is what you expect, stay away from this Post Office. read more

The Absolute Worse Post Office!!!! Terrible customer service!!!! Don't go to this post office, I wouldn't give it even a half star if I didn't have to pick a star to review!!!! read more

I wouldn't even give this location one star! How hard is it to deliver to the correct address. I live and work in Collierville and daily thing are delivered incorrectly. Now I have a package list again due to the incompetence of the Collierville Post Office. read more

I can certainly understand why the USPS is losing their business to Fed-EX and UPS. Being handicapped, I order most of the things I need online. USPS has the only drivers who cannot be bothered to take maybe 5-6 more steps to leave my packages under cover by my front door. I have a small gate to come through gain access to the porch, no problem to Fed-Ex or UPS, but a major hurdle for the USPS, they just put their deliveries over the gate, to heck with the weather. There was a time last winter when they delivered a package from Dillards with about $300 worth of clothes in it and it was snowing, and they just dropped it over the gate, and went on their merry way. Now this was a problem for me, I have a tumor that leaves me without good balance, so I slid on my backside to my gate to retrieve the package. I have already placed a post on my garage door, the packages were just being left outside, and I might not leave my house for days. I guess I should count myself lucky that they are at least finding the front porch. We should expect better from our Post Office.. Pearl Sewell. read more

Every time I call the Post office in Collierville, TN., No answer.... Not once have they answered.. Around a year ago, I sent a very important large Manila envelope with confidential documents. I paid extra and required a signature.. The post office delivered it on a Saturday. The place of business is a govt. office and was closed on weekends. The package was left at the door. They never received it. All my documents are floating somewhere. I went to the post office with my receipts and there was nothing they could do... I will never do business with them again... Terrible customer service, never enough people working, always long lines.... Not good business. read more