I can't say anything about the office itself. I only used a blue dropbox near the exit. I can at…read moreleast tell you the dropboxes were in excellent shape and easily accessible by car or truck.

Its horrible! U call local number busy signal. Get a real person cant find out anythinread more

My local post office associates are the best! Even during the Christmas holidays they worked…read morediligently and always took time out to answer questions, help patrons with packaging all while keeping the line (if there were any) moving and chat with every customer. I recently visited another post office to drop off a package and was surprised at how different everything was. Although the associates were nice and helpful to the customer there were incidents where a customer that was packing or writing out a label could have stepped to the side so that another patron could be assisted. Since that didn't happen it created a wait time which created longer lines. The associates at my post office inform the customer to step to the side and continue to answer any questions or concerns they may need while taking care of the next customer which keeps the line moving. I've seen them assist 3 or more customers before the original customer was ready. This is a game changer in keeping lines moving and wait times manageable. I appreciate all that they do it is not an easy job!

Do not know her name. She stayed late one night to look for…read morea package I sent through the mail. I just know that she was worried about that package until she came back to work. At 840 am, the same post office worker called me at home. I was almost in tears. She looked around that post office for 2 days and found that "special" package I mailed to my 90 year old mom from Washington state. Thank you so, so much!

If I had the option, I wouldn't give ANY stars after Saturday's interaction (or lack thereof) with…read morethis Olive Branch, MS. Post Office! I understand that they couldn't send out their carriers with the ice/snow on our streets this past week - and I don't have a problem with that. But the lack of communication, miscommunication, and failure to have the window open during the posted hours is irreprehensible, rude, and irresponsible. When I arrived at 11:50 AM, Saturday, January 31, 2026, the service window was closed, even though the posted Saturday hours was listed as 10:00 AM to 12:30 PM. There was 6 people in line in front of the service door and they informed me that they were trying to pick up their mail/packages as well. The lady at the front of the line (and 1 of the other gentlemen in line) informed the rest of us that they had called ahead and were told that as long as they arrived prior to 4:00 PM and had identification that showed their Olive Branch address they could retrieve their mail/packages. The lady at the front of the line would occasionally knock on the door and ring the buzzer on an alternating basis trying to get one of the ladies in the back (that we COULD SEE AND HEAR through the mail slots) to come to the door and allow us to receive our mail/packages or let us know how to go about doing so (or when). After approximately 15 to 30 minutes of knocking on the door, ringing the buzzer, and pleading with the staff through the mail slots, one of the ladies finally come to the door and spoke to the woman at the front of the line basically telling her that she didn't have the authority to hand out mail to us. The lady at the front of the line informed her that she had called ahead and were told that as long as they arrived prior to 4:00 PM and had identification that showed their Olive Branch address they could retrieve their mail/packages. The USPS employee then told her she would have to check with a supervisor on the matter and that she would come back to let us know - in the 45+ minutes that I was in line she never returned to the door to do so, even though after about 10 minutes we resumed knocking on the door, ringing the buzzer, and pleading with the staff through the mail slots. No further communication from anyone in the back and no sign hung on the door or window stating whether or not we had any options. While I was there, we had people leave and others join us in line for the same reason - to pick up our mail/packages, but we never had less than 4 waiting in line. If any of the USPS employees had come out and talked to us or hung up a sign on the door stating they were currently unable to retrieve any mail or packages at that time (and if the person or persons that had been called earlier told customers the same message), I think all of us would have gone on about our day and followed up on this on Monday. Some of us might not have liked it (especially those that had called ahead and been told to come on in), but I think we would have understood and moved on instead of standing around wasting our time. Very unprofessional in my humble opinion.

Phyllis is a shining example of what is positive at this particular post office…read more This location has various shipping supplies available for sale, but only during retail business hours. When staffing levels are low, the wait in line can get longer than reasonable.

my son accidentally dropped my iPhone off at the USPS instead of the UPS store. ( he is on the…read morespectrum it was a pre labeled box) when I realized what he did i went to the post office to retrieve it, the woman assured me that it would be sorted and sent to the right place once it was found to be in the wrong place! well... she lied or didn't know what the hell she was talking about. now I am left with paying for a full payment of two iPhones! because now it can't be found! The post office is claiming ignorance on our part, even though I went back the same day to retrieve it at no avail!

I walked in. And young lady asked did I have a passport appointment. I said, "yes". She saw me…read moreright away.

Staff is friendly and knowledgeable. Went around noon on a Thursday and there was no line and there…read morewere 2 workers present to serve. When it comes to the Post Office and wait times it boils down to timing of the visit and locality. Trust was a great experience at the Collierville USPS Office.

Went there to send a soft pack. The lady that assisted me was very nice. It was not busy. I will…read morecome back.

Doesn't open at time specified. It is 9:06am and you can hear workers singing in the back and…read moreturning their mouths, but the lot is still closed.

Had a real rough experience! Told me to leave for being on time to an appt and not 15 minutes…read moreearly. Then why the hell did you give me a time to come? A real bitter and depressing staff! Keep it up guy

Except for sometimes fairly long lines due to staffing shortages, this post office offers fairly…read moregood service. The employees have always been respectful and helpful each time that I've interacted with them. Now, calling their phone number isn't the best way to communicate with them. Customers really need to speak with a clerk face-to-face in order to obtain real assistance. They honor most reasonable requests, and work to find a solution to issues.

They lost my baby's passport application, never sent it in, and have made it impossible to get a…read morerefund and provide no solution