Called every day over the last week, cannot get a response. Visited the post office for mailbox key access, was told next business day would be delivered. I have packages waiting in the mailbox but I am unavailable to access it. It has been over a week and no response! read more

This has got to be the worst post office on the planet. I have lived here for two years, putting up with rural mail carriers sticking someone else's mail in my box, while mine goes missing. Packages too. The people at this address before me never left a forwarding address. Stupid mail carrier left a nasty note in my box the first time I took the old owner's mail and wrote "Return to Sender" on it! I've had to resort to taking the old owners mail to Willis on a regular basis to avoid getting my ass chewed by Conroe PO employees for trying to return the mail to the rightful owner. Currently I am living in my RV on my property while trying to sell my obviously vacant house. Recently, my rural mail carrier went PAST my RV (where I am obviously living) to go knock on the door of my empty house to deliver a certified letter containing a check pertaining to the sale of my home, which required a signature to deliver. Since I am not living in the house, the letter didn't get delivered. All she had to do was knock on the door of my RV and I would have noticed she was there and signed for the letter! It took me over a week and 3 separate visits to this horribly mis-managed post office to finally track down my money. There is always a huge line of people in this post office, with similar problems as mine. Recently I sent a written check payment on a loan I have with a credit union in Orange TX. Payment never arrived and I had to scramble and go to the bank and wire my payment to the lender on the day it was due to avoid getting a late/non-payment hit on my credit. A month later my missing check came back, having gone all the way to Orange CALIFORNIA! Seriously! My handwriting is NOT that bad! Due to this, and also after numerous packages kept going missing and being delivered in lock boxes to neighbors who were gone on extended trips, I went and rented a mail box from the UPS store in Willis. Since doing this, I have never once had a package or important mail go missing. read more

This post office is ridiculous. Their drivers can't read any address to save their life. CONSTANTLY putting mail in the wrong box. Delivering to the wrong house is almost guaranteed with these incompetent people. READ THE FUCKING ADDRESS read more

I was expecting an express package of plants on Friday, Oct 17th. For some reason, even though I was home, I didn't hear the bell ring. Instead, I found a piece of paper laying on the ground saying the post office will deliver the package again the next day or I can sign and have somebody to pick it up at the post office. Because of this instruction, I didn't go to the post office the next day since I believe, my plants are out to deliver like what they mentioned. However, at 12:36pm on Saturday, I saw the mail man in my neighborhood, but he didn't have my package. When ask, he said nobody gave it to him to deliver!!! If I want to have it the next day, I should pick it up instead. I told him it's never been mentioned in that piece of paper that they WILL NOT redeliver an Express package the next day!!! I could already picked it up first thing in the morning had I known that. I ask him if I could come to pick it up then and he said he is sorry, the post office close at 12pm. I believe this whole scenario could have been avoid, the Express service could have saved 3 days and the plants could have lived had the postal service did a diligent job on delivering their package the next day, or if they ran out of staff due to COVID, they could have a better communication with us of what we could do to have our package the next day. We pay for Express service for a reason. We don't want to receive all the dead plants in the box, 3 days later!!! read more

This is the second time the post office scanned my package as delivered but it never showed up. I think they scan packages as out for delivery even if they have no intentions of sending them out that day. Then they scan them as delivered so they can cheat on their records. I worked for UPS for 30 years so I know how companies cheat cheat to keep a better record for their contracts. I hope they get caught soon. I'm tired of the lies and me waiting all day for something that isn't coming. What good is a tracking system if it can be falsified read more

Worst PO ever never ever enough workers always a long line need to do passports somewhere else

I have spent the last three hours of my life speaking with 3 different USPS locations in Conroe. I finally was able to speak to someone who happily gave me the correct phone number to the 809 W. Dallas St location. The number is 936-206-3838. Once I dialed this number someone answered and was very nice, didn't place me on hold and forget about me, but politely figured out what was wrong and fixed it. Thank you so much kind woman at 809 W. Dallas St. Maybe now that people have this number you will receive better reviews. read more

This post office always has a long line. I've been coming here to pick up my hold mail for over a month. The staff has no idea on how to get your mailbox key. So I'm stuck driving 20mins each week just to pick up my mail. Not to mention everyone I come I wait in line for 20min + every time. Why does USPS suck so bad. If they go bankrupt again, please please don't bail them out. We need a better reliable company. read more

US Post Office - Post Offices Near Me - Conroe, Texas

I didn't get my mail yesterday with an important letter from my mortgage company. Informed Delivery shows it should have been delivered yesterday. But they delivered today's mail (as listed in Informed Delivery) but none of my mail from yesterday was delivered with it? WTH? Each day we seem to have a different mail carrier. So I'm guessing that lazy carrier will wait until her rotation is in my neighborhood, meanwhile, I have a deadline in 4 days to respond to a letter I never got. read more

They lost my mail and marked it delivered. now I'm out a good amount of money because their delivery drivers don't seem to be able to read numbers. Now one of my neighbors has my stuff and it's gone forever read more

Unbelievably terrible service. Super long lines. Very rude employees. If you are going to make people wait an hour in line to pick up a package you could at least be nice about it. Would ship to any other post office if I could. read more

Conroe Post Office is usually ok when you do not have to interact with the employees. We try to use the package box and the parcel drop and stamped envelope drop instead of going into the actual post office. Last night we tried to use the box and realized it was broken. We left and came back this morning, normally there is a door bell that you can ring after 6AM until the lobby is opened. Doorbell is missing and we knocked, and could hear people on the other side of the door. No one would answer, the box is broken, the doorbell is missing and once again we had to leave without being able to send our package. The doorbell has been missing for over a month and when we have to arrive early in the morning, they used to come to door but they no longer come to the door and I know as hard as we bang on the door they hear us. read more

It's very clear why every year the U.S. postal service is Trillions in debt, If a private entity would operate as they do, they would be bankrupt. Conroe Office is the worst I've ever experienced in my (63) years from multiple states, Never have I been through what the Carrier and the actual Officials in this location do to the people of the area that they Do Not Serve. Lost, or peach notes, that they can do, does the Carrier ever get audited for the amount of non delivery items,I'm Sure this place must set records for slips and not mail or your packages delivered. I've received apology letters from this location for items lost or never found, direct phone number, they never pick up. And today it starts again, package cannot be delivered, The best occurrence was that the Carrier had stated She couldn't fit the package in her car?, my question to them was why her car, do they not have a truck provided by the U. S. Taxpayers to deliver with, it's truly mind numbing. Welcome to Conroe, You'll love it here, if you never want to receive mail. read more

The WORST post office by far. Not sure these people who deliver mail and packages can even read. Almost all of our packages end up in someone else's mailbox. We all tried to complain. They don't care. read more

I have got the laziest postal carrier in all of Conroe. On top of that, she can not read a bright yellow sign written in ENGLISH that says "Please leave ALL packages at the Front Door! I am so frustrated because we have gone through great lengths with the post office to please follow very clearly written instructions for the safety of our mail and still the idiot comes back leaving our packages in front of the garage door in plain view of the street to be STOLEN. It would take her 1 minuet to leave my packages at my front door where it would be out of sight and protected from the rain. Never had this problem before she took the route. read more

Horrible service, huge lines and they're very very slow!!! Instead of moving to Ana other computer because one isn't printing they just decide to only sell stamps!! So now instead of two stations open they only have one operating on a busy Friday mind you!!! Never ever coming back to this location and don't recommend anyone else coming here either!!! read more

Absolutely useless place. You can stand in line for hours and still not get what you came for. There are two lines - one for picking up and one for delivering. Makes sense. Except they have 3+ employees helping mail and ship and ONE employee running around the back getting peoples' held mail. It causes a lobby full of angry customers. It's ridiculous how long it takes to pick up your mail when it's the post office's fault for not providing you with a lock to your mailbox so you don't have to come here. If I could give them zero stars, I would. Also, if I could use a different post office, I most definitely would. read more

Horrible horrible service. My Mail lost misplaced or stolen. But everyone else's mail shows up in my box. Been to post office to complain several times on going problem for 4 years. So disgusted with the service here, absolutely Horrible. read more

I went to pick up a package today and I just wanted to acknowledge that one of the staff members was very patient and went out of her way to help an elderly man today. She walked him through everything he needed to buy to ship a package and she put it together for him. She was very kind and patient with him and it was really refreshing to see. I didn't mind waiting a little longer because I know that so many people could have gotten annoyed, been impatient, and been rude to him or any other elderly person that needs a little extra help but she didn't. I just really appreciate that I saw that today and I wish everyone was like her. We could all use a lesson in patience and politeness. It gave me a little extra faith in humanity today to see that. read more

This post office in Conroe is terrible and the people working there don't care to help you. They just try to get rid of you as fast as they can or put you on hold and don't pick up again or they just never answer the phone. Two packages in a row they lost and the second one was a replacement for the first one. I guess to them it's good enough for government work. SMH read more

No stars. Never get mail on Mondays. I haven't gotten expected mail in months. My pay checks have not gotten to me. Work Company said to fill out paperwork and checks will be issued again. Never got the paperwork to fill out. I only get mail three times a week and it's the wrong mail most of the time. I have had to call many businesses and Amazon to tell them I never got mail or packages. The woman we have speeds through the Woodcrest (1314 area Conroe Tx 77301) neighborhood and is extremely rude to all. Postmaster has been told but many but refuses to help. We pay for reliable service. Video recordings are being prepared to send into Amazon and USPS showing speed of woman carrier and house skipping when flags are up as well as skipping streets with high speed if seen at all on Mondays. Conroe is the worst. read more

This post office never have answer to my question. Everything scanned made to my mailbox but a check that came in mail. No one knows where my check is at, read more

Once again a disappointing visit to the Conroe Post Office after getting my three year old and one year old out of the car put in the stroller brought inside the self-service machine is out of order again no we are not going to wait in the long line just to be helped by people that work at the Conroe Post Office that are rude and don't care and have no customer service skills. That's why I use the self-service machine it has more of a personality than the people that work at this post office. So hats off to the Conroe postmaster again you guys have a piece of technology that you don't use because nobody steps out from behind that door to check on it read more

Terrible service - we've been waiting weeks for our mailbox key. I've been to the post office several times to get the issue resolved. No one cares. I think the post office could save a ton of money and employ noone. read more

Try calling them and you will only get frustration! The phone wrings with the usual 'CS will be with you shortly' . Rings a few times and then goes to the fax machine unless they expect the caller to converse with the fax . No wonder USPS is doing so bad . read more

I haven't been getting my mail delivered for the past couple of months...I've been having to go up to the post office every week to check my mail read more

If I could I would have everything delivered by some other means. I have had an ongoing problem with this location delivering my NATIONAL GEOGRAPHIC HISTORY magazine. I ask my carrier for help and get no where. I fill complaints and nothing happens. I have to call every other month to have my missing issue resent! read more

Not even 1 star! Total crap! Lucky if you get your mail. The list is long. Most incompent running PO anywhere... that includes overseas! They make mistakes, lose packages, give you the run around, promise to fix it, then turn around & change mind, then wont own up to anything or refuse to fix their mistakes. They tried to deliver a package, left a notice to pick up at the post office. We go & they claim they can not find it. Go again, now they claim it was delivered & sign for. We have had the run around for 4.5 months. I have been implied I was lying, we have been pushed aside. Told by the delivery driver supervisor the delivery guy would be reimbursing, then told by the Post Master that the PM would personally go retrieve it, the told by the PM that we would have a refund. Now, suddenly a new Post Master, no refund and a claim they can now trace it to Chicago, but of course Dec it was mis delivered & signed for suddenly it reappears Jan 2nd in Chicago & now is off the face of the earth. Claiming it was being sent back to the original sender. The sender has never recieved the package back. They will not take the responsiblity for their mistake instead have implied we are to blame, lying etc... depending on what day we have gone in or who ever we talk to. We have been pushed aside, forgotten about & treated unfairly. The worse is this is not f.up that has been done. The delivery driver is noturious for delay delivery, losing mail & being down right rude. It took 2 months for a delivery. I have popped into my apartment office & handed packages that had been sitting up there & I never got a delivery/drop off notice in my mail box or on door. I have gotten a notice for a package on one day, yet the package had been sitting in the apartment office for 2 weeks. The delivery driver even tried to get me to sign for a package that was not mine ,then got mad when I refused, even when I told him it was not me & pointed it out. Apartment was wrong too. More than anything these 4.5months & the run around for the missing package is the worst. Expect any issues to be treated as if you are in the wrong. Must be nice to have a job where you can totally incompetent and not worry it. read more

I live in a complex in Conroe with a mail room at the front. No gate. I paid $30 shipping. The day it was supposed to arrive, I got a notificationthat the package was undeliverable. What that means is that no attempt was made to deliver it. I called USPS and asked for it to be delivered and was told it would be. The next day I was called from a USPS in Midland and told they could not deliver the package to Conroe. Okaaaaaay, yeah, I don't know why you would bother to tell me that. I finally drove to the location and the line was so long I just left. I never got my package and it was shipped back to Japan. My money was taken and the USPS employee being paid to deliver my package prevented me from getting it because he/she was too lazy to put an 8oz. box into my mailbox. Avoid these scammers if possible and use real companies like UPS or Fedex. They aren't perfect, but they also aren't tax funded dumpster fires. read more

The customer service I receive at this location is superb. Even if the lines are long, the attitude of the workers are great. I always see them smiling and being very helpful. Customer service is one of my pet peeves and this post office gets a 10!!! read more

This place is a joke. They recently said they delivered a package. Its not in my mailbox and no one else has seen it. We get the wrong mail constantly. They've lost my new insurance cards when I started my new job in December. (Luckily they were delivered to someone we know and they returned them to us.) Constantly missing letters and other pieces of mail. Don't even waste your time trying to call this place. It just rings and rings. I drive to New Waverly by my parents house just to avoid the Conroe post office even though its 4 miles from my house. read more

Horrible service. The Post Office has definitely went way down hill. Small Business and has major issues of packages not being picked up, and also scanned as delivered when they do pick them up. We have deadlines to meet and also pay for confirmation of deliveries. They also are not following guidelines with their vehicles. Extremely frustrating that they use to be good at what they do and then to hear them say it is your problem. #nothappy read more

They Never answer the phone!!! I have called several times and it just Rings. I cat see going there to ask a question about a new mailbox key. read more

USPS Conroe- if you can contact a live body in the Conroe USPS I've always found them to be extreamly helpful. They are understaffed and the USPS is always a bit unorganized but for the most part they seem to be willing to help. read more

My mailman is on vacation, the one that's covering for him missed me the first day and put the mail by my back door the second day and this was after my wife told him where the mailbox is located. It's not hidden, it's at the entry to the front porch at the end of the walk that starts at the curb. I thought you had to pass a test of some sort to be a mail carrier.! read more

I cant tell you how to live your life but if you want zero customer service and to be cut in line and ignored; then this is the place to go. Also, mailing international was not easy here. To add to recent events the covid-19 regulation of ten people was a joke. People came and went as they pleased with no one enforcing the policy. These people are overworked and under staffed with the worst management team that is commonly seen at failing businesses. read more

I agree that visiting this office is less painful than others however the letter carriers are horrible with getting the addresses right. It's no exaggeration that we get someone else's mail at least once a week. Recently I received two other peoples mail on the same day. It happens to the entire neighborhood on a constant basis. read more

Today, June 6th 2018 the presumably stand in delivery women, usually a man, just sped right past my mailbox which had its flag raised up containing outgoing mail. Then pretended to not notice when I was standing in the road as it crossed in front of me just on the opposite side of the grass median as I was waving my arms and yelling. I reside at 308 Harris Blvd Conroe Texas. read more

Generally I hate going to the post office due to long lines and postal workers who don't give a damn. Well, not here. It's the central post office for Conroe, but lines usually move fast and the workers are nice and courteous like the good ole days! read more

I have been in and out of this location for many years and service has never been remarkable. Last week I went to renew my passport and I was blown away! The passport agent was incredibly professional, kind, helpful...all the things. And while I was there I noticed a USPS employee acting as a facilitator for EVERYONE walking through the door. She greeted everyone warmly, asked if she could assist, and kept directing people to what/who they needed. The whole atmosphere was positive, friendly, and definitely CUSTOMER FIRST!! read more