Seems like a waste to review the post office. So I'll just tell you my story…read more I will say that the postal folks at Eagle River are fantastic. Many things are outside their control and they are most definitely understaffed. That being said they do work hard. To a degree they are still an entity of the United States government, nothing says "I require patience" more than the federal government. Right? I reiterate. The workers, from clerks to my carriers, are all wonderful people thrust into a challenging situation. MY STORY: If you've been to the ER P.O. in December this past year, you probably waited 2 hours plus. I know I did. 1 hour and 45 minutes in line. TWENTY MINUTES to find my package. It was much needed medical supplies and I was traveling the next day. Come to find out my box was on one of a hundred pallets for 9 days. No wonder they struggled to find it. We flew to Nevada and boxed up 23 large containers and a bowling ball to be sent back to Eagle River. We mailed six per day at the retail ground rate which is the cheapest cost available. You can also expect delivery in two weeks (they warn you it could take upwards of 30 days). Perfect! We have to fly back home and prepare space for our junkola! Fast forward to landing at Ted Stevens Tuesday night. As we pull up in our driveway we see six of the boxes have beat us home. Wait.......what? That's only 4 days! The next morning, six more parcels, as well as the next day. The first 19 packages all took 4 days from Reno. The last 4? It's been almost three weeks and they can't find the bowling ball. It hasn't checked in anywhere and we can't do anything about it for another week. Luckily, the important material all made it here, making this a most hilarious adventure. Oy vey, if packages could talk! I hope you enjoyed my usps saga as much as I did sharing it. 01/23

A five star review for a Post Office?!! What?!! Yeah, this was definitely a five star moment for…read moreme. I was in need of a new passport and pleased to see online that the ER location offered appointments, albeit a couple weeks out. No biggie, I have time. I made my appointment online for mid week, a.m. and definitely made the right choice! Three people at the counter helping others and once it was my turn, I was asked to step over to one gal who takes care of them. She was helping another gentleman, being super playful and courteous, as was he. She was equally so with me as well. The process was super fast; I was in and out in about 10 minutes. I mentioned to her that this was not even remotely what I was use to at my Chugiak PO and she said 'sadly, I've heard that many times'. They could really learn something about being friendly at our location. Heck, a simple hello would be appreciated... they're rude and crotchety beyond measure. Anywho... I digress! Excellent customer service across the board in Eagle River and I noticed it with each customer that was helped.

Shhh....this is a secret location Post Office. I heard about it from a person who had it on good…read moreauthority from another person. So I am hesitant to write this review. I am sure that some users will discover this post and audibly gasp in derision. How could he write a review for the best place to mail your package that no one knows about? And to those individuals, I apologize. Truly sorry. Don't hate me. I'm sure they, like me, fear that once the cat is out of the bag, they will be forced back into the long and circuitous lines that are the US Post Office of Palmer and Wasilla. Because that is the best part about this place. There is never a line. They are fast and friendly. They ONLY take cash and check (yes, you heard me correct). There is an ATM in the building. Check the picture of the hours. They open at 9 and close at 5. They are also closed from 1230-130, daily. Saturday hours are different. But skipping the line? Getting in and out so quickly? Walking less than 15 steps from your car to the counter and back? All worth it. You're welcome.

The friendly employee can have you in and out in a few minutes unless you have a clueless customer…read morein front of you. I stopped by to get some domestic postcard stamps and I was done.

I came in for some boxes today during the day time. Walked in got a few priority flat rate boxes…read moreand walked out. This is the easy part of mailing packages. There was a line but I won't have to worry about that until I make my way back to drop off packages.

I'm not entirely certain this even counts as a post office location, as I've been told different…read morethings by different employees. I've had some tell me it is, and others tell me it's an "affiliate" location, meaning they lack many of the services of actual post office locations. If you want to send something that has already been postmarked and you have absolutely no questions on, it will do. If you need to have them print a shipping label, or answer any questions, I would try a different location. This location is staffed by ACE employees, not postal workers, so they are not able to answer many questions regarding the process of sending things out, even just down to "how many stamps will I need on this?". Went in recently to send out a a package- I do not have a printer at home, so I had a code for them to scan to print the shipping label there, something I have had 0 issues with at other post office locations. When I asked if they could scan it, the employee basically said "I don't know how , so no". If you don't know how, why are you the one working the mail counter? I have also tried to return mail that was addressed to former tenants (which we were instructed by the post office to do, just send it back and only accept our mail) and was told I would need to go to a "real" post office to do so. So then what are you? I would say skip it and just go to an "official" post office location, and save yourself the time and hassle.

Great service and an excellent location. The property was clean, comfortable, and very…read morewell-maintained. The staff was friendly, attentive, and made the entire experience feel smooth and reliable. Overall, a very pleasant stay -- I would definitely return and recommend it to others.

Sure do miss Mike the postal service-counter guy. It is taking several slower, newer workers to…read morereplace his efficiency and knowledge of the logistical briar patch that is the US Postal Service. Long lines. New staff. But the lady behind the counter for passports is a well-oiled throughput engine. Do not be late for your appointment!

This post office is on a military-based if you are not military, do not come here as you will get…read moreturned around.

Deliveryman didn't use the doorbell or knock, heard a very loud bang on the wall and found the…read morenon-delivery slip on the ground, truck gone. Was at home waiting for this package, now have to wait until Monday to pick it up at the office. Definitely not impressed.

Missing package, won't answer their phone. They make you…read morephysically go into the Post Office to have them look for your package. More than once they have put my mail into others boxes. One time it was a phone, the person that received my phone kept it. I filed a police report on it, was able to turn the phone off and report it as stolen but never received my phone. I'm very frustrated with the fact that I can't make missing package reports over the phone or online. They charge over 300 a year for a small box yet they can't seem to sort the mail properly

I live in Anchorage where the entire USPS entity is HORRIBLE. This large Post Office was…read moreSPECTACULARLY PERFECT! Truly super kind, diligent, caring, über professionally wonderful employees. They actually appeared to be delighted & enjoying their jobs. The building was as clean & orderly as it could be in this messy winter time.

What's not to love about this post office? Sure it is sometimes packed but in my experience it…read morerarely happens so I will go the extra mile just to get a good post office experience. This post office is exclusively for people with access to base and not going to lie, if you've never been here you wouldn't know where to find the post office because there are no signs. It is tucked away on the first floor of one of the buildings. The clerks at this post office are always so kind and cordial and they do not hassle you like in other post offices in town. The post office itself is nice and neat and they are always stocked with a variety of flat rate boxes, even ones that you can't find in the regular post offices. These guys really set the bar for customer service and there is hardly ever a line. What else sets this post office apart from the rest? They always have a nice welcoming bowl of dum dums lollipops. On your way out there's nothing like eating your favorite dum dum and if you're lucky you'll catch a glimpse of jets taking off.

Anchorage residents are fortunate to live so close to a U S Post Office that is open 24 hours a…read moreday. If you are trying to get a birthday present to a dear friend or relative and didn't realize the event was so close , or if you waited until the very last minute to file your taxes you have the luxury of being able to drive to the post office by the airport and walk in and have someone there to hand stamp it or help you figure out the most affordable way to send it . The lines can be long at times especially on April 15 th . That's the procrastinators fault and we all are lucky we have a post office that's close that will help us make that deadline . The staff is always competent and patient . They are almost always friendly and sometimes even funny . I want to give a shout out to our airport post office and everyone who works there .

I live on Kodiak Island and this sorting facility has not been forwarding packages to Kodiak for…read moreweeks! I am still waiting for a package that landed there on September 30th, laid around there for nearly two weeks then wound up back in Seattle for a week. Now it has been back in Anchorage for nearly a week. I have 4 packages that are being held hostage by the Anchorage Sorting facility now. Unacceptable lack of service for other Alaska communities!

Was able to walk in and get things notarized no problem. Staff was pretty friendly and helpful…read moreensuring things were done correctly. Plus they have a drive through for shipping and whatnot too and I never realized that until I went in for my notarized stuff.

I cannot express my appreciation for a locally owned business owner that completely undercuts the…read morebig businesses like The UPS Store. The prices are very reasonable, and I can see myself as being a long-time customer of this business.