Have had 2 packages delivered to the wrong person. Second time, they even had someone sign for it…read more Someone who was not the recipient. Trying to get the package redelivered has been a nightmare. We are in the same city and yet they are telling us it won't be delivered for another 3 days. Each time I speak with someone, they are unable to understand the situation and keep telling me that the package has clearly been delivered, but they do not understand that it has been delivered to the wrong location. This is the slowest shipping company, and they have the most issues every time. Now, my business is losing money because their worker didn't check the address on the package he was dropping off, and nobody will even let me just go pick it up from the warehouse.

Fed ex is the worst company to have anything shipped with. I have been trying to get ahold of the…read moreclaims dept for over an hour. I have been hung up on 3 times by customer service. I have asked for a supervisor 2 times and put on hold and then hung up on. They won't pay for items shipped even when I had it insured and came in destroyed. By far the worst customer service and response. Box was clearly marked fragile and well packaged with multiple layers of cardboard and bubble wrap. I will NEVER use FedEx again. Been over a month and haven't paid for the damaged item or shipping. Still fighting to even talk to a claims agent.

Visited pre-Christmas when it was moderately busy. The line moved quickly and efficiently. Service…read morewas friendly. Recommend this location whenever you need their services.

Everything was great until I closed down service. Come to find out that in the fine print of the…read morecontract, which is even acknowledged by corporate, is a clause that if you overpay for time on a mail box there is absolutely no refund. You're encouraged to pay months or even a year in advance, but once they have the money its gone. I was told by corporate that I should have read the fine print. It's a monthly service, billed monthly, but they don't have an auto pay feature so they require you to go to the store and stand in line to make a monthly payment. Payment in advance is convenient for the customer and certainly advantageous for the franchise.

Was able to walk in and get things notarized no problem. Staff was pretty friendly and helpful…read moreensuring things were done correctly. Plus they have a drive through for shipping and whatnot too and I never realized that until I went in for my notarized stuff.

I cannot express my appreciation for a locally owned business owner that completely undercuts the…read morebig businesses like The UPS Store. The prices are very reasonable, and I can see myself as being a long-time customer of this business.

This is the friendliest and fastest UPS store I have ever been in. They were on it…read more I came in to make colored copies and there were almost too many colors to choose from. The prices were a little weird. It was hard to tell which type of colored paper was the prices listed. I didn't feel like I received a comprehensive description of the differences but they showed me the cheapest one in the color I wanted and that was good enough. It seems to be in a pretty unused area so I didn't have to fight for parking or walk far at all. That was great. I'll be back for other office related items!

Note: This IS the 7362 W Parks Hwy store ... they moved about two years ago to E Mountain Village…read moreDr. You will see other "current" NEGATIVE comments (exactly like mine) being posted to the other (old) Wasilla location on W Parks Hwy. Can I please give ZERO STARS??? ABSOLUTELY THE WORST UPS STORE EVER! My wife and I have moved around a lot. We've easily had 20 or more UPS Store mailboxes across the country. I know what great customer service is. And I know how UPS Stores are SUPPOSED to function. THIS STORE BREAKS ALL THE RULES! Staff have no care. No personality. No smiles. No motivation. This goes for everyone there, except a little girl named Claire. If you want anything at all done, ask for Claire. Even the manager, Theresa, is absolutely worthless. The fees they charge for every little thing are completely BOGUS. You'll get charged for sending them an email. Then get charged again for opening the attachment. Then get charged again for printing the document. Color copies are OUTRAGEOUS at almost a dollar a page! Small mailboxes are RIDICULOUSLY priced at $30/month! If you have a mailbox like we do, GOOD LUCK getting your mail! It takes them the entire day to sort thru mail that should only take a couple hours! Their markup on sent packages is also SCANDALOUS. This store owner knows they have the monopoly in Wasilla. No competition (yet). As soon as they do, they'll be OUT OF BUSINESS! This store gives UPS a BAD NAME. If you can ... GO SOMEWHERE ELSE! It's not worth the torture and abuse! You and your wallet can't take it!

My call was for not receiving daily mail in Garland, TX. It did take awhile for the phone to be…read moreaswered and now I know why. The rep who answered was very polite and helpful. They asked the appropriate questions to get the service request established and I hope on to Garland for resolution. It appears that my mail is all being returned to sender qhich is not good. Regards, Steve Webster

Rebecca at the wasilla postal Annex is amazing..she is super helpful and offers great customer…read moreservice..She goes above and beyond to make sure customers are happy