This is a review for the DMV location at University Center on Ingra Street…read more I had to renew my Driver's License, and decided I'd go all fancy and get a Real ID, so I checked their website to see what documents I'd need, and that's where I discovered you could make an appointment. I didn't know if having an appointment would get me seen any faster, and the next available appointment was 3 days from when I booked, but that's ok, as my license doesn't expire until end of March. The emailed instructions said to check in at the information desk, or one of the kiosks. I put in my phone number as instructed in the email, and it printed out a ticket number. I rolled my eyes aggressively at it, thinking "I could have just gotten a ticket number from the regular machine" HOWEVER, the actual second the ticket was printing out, my number was actually being called at the booth. And I also got a text message too. I go to the desk, and Shiela/Sheila was super helpful. I had an eye test, I had to answer a couple of questions, provide some documents as proof of where I live, and my Legal Permanent Resident card, and that's about all she needed, despite the fact that their website told me I'd need to bring Birth Certificate, proof of name changes etc. I in fact had a big fat envelope full of stuff, "just in case" I'd rather have it and not need it, than need it and not have it. I paid my $40 and got a receipt, I think that's pretty good for Real ID. I was then directed to desk number 1 for a picture. The lady at desk number 1 was also very helpful and sweet, and she had an awesome sleeve. She checked my receipt, took my picture, even told me it was an awesome picture (I appreciate the kindness) and printed my temporary license telling me my full license card would be mailed and I'd have it in 2-3 weeks. All in all a painless experience, compared to previous visits where I've waited a very long time. Even this office seems a lot cleaner, airier, just more pleasant all round. I think back when I passed my drivers test, I took it over at the old location by Spenard. Anyway, so yeah, in and out in 15 minutes, I don't think you could beat that, so I recommend making an appointment for sure.

I sat here for 2 hours 2 hours until my number got called and after 2 hours they asked me to come…read moreback for a later day the state of Alaska has the worst DMV of all 50 states.

The personal were extremely helpful in getting the car that was bought out of state ready for…read moreAlaska. They walked me through how to get it Titled, Registrationa as well as plates, and sent it all back to me while out of state. The process took about a week. Pleasant, patient and courteous employees.

The worst customer service. The two girls who operate/work here do not need your business is the…read moreattitude received every time I have gone in for tag/title services. They are bothered and not wanting to work so I recommend giving your business to someone else in town. I would have given a "ZERO" star rating if it was available. That is how poor this business operates.

If you ever need a quick and inexpensive tags, this is the place! Friendly staff to go along with…read moreit!

Of course I waited until the last day of the month to get new tags for my car- AND I couldn't stop…read moreby until 4pm so I was worried it would take forever. Not so. There were four people ahead of me in line and I was still helped and out the door in less than ten mins. I guarantee if I went to the DMV at 4pm (not sure how late the DMV is even open until) on the last day of the month I would've waited hours. The staff was so friendly and helpful and even apologized for the wait (what wait??). I paid a bit more for convenience but it is WELL worth it considering I still had a ton of errands to do after.

Consistently lame, these people; last year with a driver's license And earlier this year the Real…read moreID, NOW they sent me to their old Benson Boulevard location from Big Lake and then at the University Center counter they said I could have emailed and saved the trip .... next they supposedly can't confirm receipt of the email, so now I'm going to commute again for re-delivery for a written receipt to cover myself because I have been led to believe they are untrustworthy; what other state government in the free world has satellite offices that do the government's job with UMVs to supplement their inefficiencies and they fail to update their forms, simply unprecedenteded and their processes have yet to make common sense .... makes me wonder if their power-trips are legal and will hold up in Federal Court‽

I came here and paid to get my driver's license renewed. I never received it so I called and they…read moretold me to come back in. I travel a lot for work and when I eventually made it in, I was told by the extremely rude woman working there that I'd have to pay for it all over again because it had been longer than a month.

I used this service to renew my expired car registration. I was in and out in less than 10 minutes…read more Awesome

Excellent access from either A Street or Northern Lights Blvd. Personnel were professional and…read morefriendly--went early and completed transaction under 20 minutes. New facility improved over previous location.

Can't say enough good things about it. Compared to the old DMV office, where you'd take a number…read moreand wait with dozens and dozens of people. I went to UMV today. All associates working with someone, but only one couple waiting ahead of me !!! Updated registration, new plate, and laminated registration cards....10 minutes. Quick and easy.

Horrible service. I was interrogated my a customer service agent, refused a service that was paid…read morefor on a mid tier level membership. Refusing a tow to inquire about my personal business and plans is not acceptable.

Always amazing service. The staff is friendly and helpful every time I visit. I love that I can…read morestill get travel services with someone face to face as well as take care of my DMV transactions without going to the actual DMV. They are always on the phone or helping someone so they definitely stay professional during each interaction.

How do you spell s-u-c-k? As in service? I call the national 877 number and was cut off at 15…read moreminutes. I called the local Anchorage office, after waiting 15 minutes, somone picked up the line (I could hear voices in the background), and set the receiver back down effectively cutting me off. I called again, but this time after 15 minutes, it began to ring 10-12 times, then a automated voice told me "call later", and shut the line. And socialists nationwide are complaining about DOGE? How about this ridiculously rude SSA office. I live out on the coast, I am going to have to pay Alaska Airlines $600.00 to fly in to Anchorage, then $250 for a B&B, another $50 in cab fees, to go here, maybe be seen, then I may be able to get something done, maybe not. And these people are supposed to work for us?

I drove over to the social security office and parked. Walk in and the security guards stop me and…read morelet me know that I cannot enter without a mask. The funny thing is they don't provide masks. There is no mask mandate so of course I don't have a mask on me. Wasted about an hour today just to get turned down because I don't have a mask and don't provide one. Wow who's managing this place?!

We just needed to renew our registration and get new tags. Literally took less than five minutes…read moreand we were already putting the new tags on our car. You pay an extra $10 but it was a Friday afternoon on the last day of the month and we didn't want a ticket (and also did NOT want to spend hours at the dmv). So worth it.

I called in to ATA looking for some help. I simply wanted to understand what they did and see if it…read morecould help me in my endeavors. I am from AZ and know absolutely nothing about trucking or AK, especially nothing about trucking in AK! I wanted to learn though and thought who better to help me than the ALASKA TRUCKING ASSOCIATION?? The lady who answered the phone was blatantly rude to me the entire time we talked, accused me of calling in multiple times wasting her time and then hung up on me. This was the one and only interaction I have ever had with ATA and I am very disappointed. I really wish I knew more about the group, maybe my opinion would be different, but the lady wouldn't give me any information. Don't call into to this place if you have questions about trucking, they'll blow you off and accuse you of being a waste of their time!!