Just met with Dylan J, he was very helpful and showed me how to use the app to open new accounts, I…read morefelt very empowered. Thank you taking the time to teach me, we really appreciate you! Five stars! Greg W.

I went to the bank to deposit a fairly big check that I had just received. I waited several minutes…read morein line in the bank and still was a couple of people away from being helped. Then it occurred to me to just use the drive through, as that would be faster. Was it? NO! I have line been sitting in the drive through

Definitely needs a management change or correction. Terry the manager has been hovering over the…read moreonly employee that can do his job. Instead of standing over him like he is doing something wrong.

So when my grandmother passed away she bank at this bank. So after getting the proper paperwork to…read morerelease any monies this bank worked with me to take care of her business. I did open a account here to take care of her stuff and bills. I had a great person in the bank who did her best to get what I needed done.

FNBofAK has been really good to me and my mom over the years. There were times that required more…read more"personal" than "banking" -- the team at the Northern Lights branch always treated Mom with respect and dignity up to her last transaction. They still have lollipops.

Employee to customer ratio: 2:1…read more Expect to wait regardless. Heaven help you if it lunch or after work. Not my bank. Not going to be.

This bank is a complete joke. Different "rules" every time you go in -- this time you need your…read morebank card to pay your loan, last time your ID sufficed. OK to pay your mortgage loan over the phone from your bank account for 6 months in a row and then the 7th month, all of a sudden "We have never taken over-the-phone payments." Plus, they encouraged me to set up a checking account, I made a $500 deposit, and then they instead applied that to my mortgage loan, which was already up-to-date and current! Super incompetent. Don't let the name fool you into thinking they are Alaska-oriented and better than national banks. If you're thinking of banking with them, RUN!

I have been with Northrim a long time. I like the bank. I don't have a lot of banking needs - just…read morethe usual but I always get good service here. I guess the branch on C Street is actually my branch but I like to use this branch. I wish they were still open on Saturday here though.

Wanted to voice my opinion with regard to feeling like a second class citizen. Because I am the…read moreco-borrower on my joint vehicle loan I am not allowed to establish online access. One can view this as sexist. Which for the sake of this process I will. I am legally financially responsible for this account yet you're denying me access because we wrote my name second on the application. I fully understand had my husband been listed second he would be denied too. This is an absurd and archaic business practice. I plan to voice this negative complaint anywhere and everywhere I can. My responsibility to the loan is no different than my husbands.

Had been a member for over 10 years and continually found the customer service inadequate. The only…read morereason to join a smaller institution is to benefit from a more personal touch, save yourself the time and head to Wells Fargo.

I know what you're thinking, my friends…read more A review of...Charles Schwab? Isn't that for rich people that wear suits every day, drive a BMW 7-series, and are generally severely rude to everyone around them?! No. Not at all. This is my bank. They are mostly an online bank, but they have a physical location in Anchorage if you need to talk to some fleshy homo sapiens. The checking account you apply for is called: "Investor Checking". Don't be scared, you don't have to be an investor or know the difference between a bear and a bull. Just get one. I can unequivocally say this is the BEST option for most everyone as far as checking accounts in Alaska go. And not even Alaska, anyone that is a citizen of the USA. Why? FREE: yes, truly, really, free. Like how 'Merica used to be. 0.10% interest on your checking account: I know, it's not much, but this is as much as you'd get with a SAVINGS account from Wells Fargo (which is pretty much the worst bank in the world for non-millionaires). Fun fact: 0.10% is infinity times more than 0.00%...which is what you'd get with most free checking accounts. NO MINIMUMS: go below $10? Who cares! There are never any fees for going under any arbitrary limit. NO BIZZAREE COMMITMENTS: Checking account is free...as long as you have direct deposit...and use your debit card 17 times...and like us on Facebook...and sign our guestbook on our website...and speak at our daughter's wedding...and....THERE IS NONE OF THIS NONSENSE. You don't have to jump through any hoops to avoid fees, it's free. In the very real sense. Use it however you like, they don't care. FREE CHECKS: Order checks, for free, anytime. TAKE A PICTURE TO DEPOSIT A CHECK: yep, just grab their smartphone app, snap pictures of the front and back of your check, and it's in your account. NO ATM FEES, EVER: At the end of the month, Schwab reimburses you for any and all ATM fees. Whether it's the Wells Fargo downtown or a seedy dockside bar in Thailand, they got you covered. No need to switch the GPS on your phone on, drain your precious battery life, and locate "your bank's" ATM to save $3. No more pain, no more stress, not more worries. Withdrawal with confidence. NO FEES: did I mention there are no fees? THEY ARE NICE: seriously, I LOVE calling them up on the phone when I have an issue. How many of you can say that about your bank? They are always incredibly nice and insightful and sound like they actually LOVE what they do. Shocking. There are a couple of very minor downsides worth mentioning: 1) It's almost impossible to deposit cash. I spoke to the teller at this physical location and he told me it's coming, possibly in 2015, but as of right now the easiest way is to probably buy yourself a money order. So if you're a drug mule, a speaker-out-of-the-back-of-a-van salesmen, or a woman of ill-repute you'll probably want to stick to the crooks at Wells Fargo. They have sprinkled ATM's throughout the 49th state, which makes them much more convenient for scuttling cash before hopping on an international flight or negotiating with a border guard. 2) There will be a hard-pull on your credit report when you apply for the checking account: again, not a huge deal, but worth mentioning. If you are in the final talks of purchasing a home, or you just got 6 credit cards (or are trying to get your 7th), this might not be for you. On Credit Unions: I know what you're thinking "My credit union is the best!". I agree that 99% of credit unions are better than 99% of banks. But this isn't 99% of banks. I encourage you to do your own research and make your own conclusions. I'm a pretty anal analyst, and months of research lead me to Schwab. It is worth mentioning that I DID find a bank on-par with Schwab: Ally Bank. I chose not to go with them because there is a limit to their ATM reimbursements (although it is quite high) and because they do not reimburse for foreign ATM's. I know this might sound like an advertisement, but I swear I'm not getting a Beamer for posting this. Although, Chuck, if you're listening...black is my favorite color.

I love Charles Schwab, Mobile checks deposit quicker than any other place. I used to have Wells…read moreFargo while my husband had Schwab. We would cash checks same time and his was ready to use within minutes, and mine would take about a day to process. Schwab also refunds atm fee withdrawals. I especially love this feature. When out traveling I never have to worry about annoying fees. Must have bank!

Good customer service. As soon as a line was forming a banker came over to the customers to greet…read moreus and let us know it will just be a few moments till the next teller was available. I was pulled out of the line as I just needed a temporary debit card. Fast and friendly service. I felt well-taken care of especially after finding out there were some suspicious activities on my card thus I had to cancel the old one and get a replacement. You just don't understand the hassle I thought I was gonna face especially since I was out of town. But thankfully, this banking experience went smoothly.

used to bank with WFB which was handy when I would travel in the states since I could use ATMs…read morewithout a fee. I've since closed the account since I like my credit union better, but come here when I hang with my pop on Saturday; he makes a deposit in the morning. I decided to take a couple of pictures for Yelp, and at some point some chick with a desk, not a manager, came up and asked if I needed anything. Nope. Oh, you can't take pictures. Why? It's a security issue. Oh, I thought that was what security cameras were for, and this is a public place. Well, it's policy. Okay... So, I walk to the teller that pop is doing business with and I ask if I can take pictures, and she said yes. Hmmm, not all workers are alike, and some are busy bodies. I do second Joy's sentiment that the native crafts are great to look at, as well as all the Machetanz art hanging in the lobby.

Will charge you $30 overdraft fee for $10 charges. I have NEVER had a bank charge one so high for…read moreso little. Also card member services and them do not communicate nor have their crap together. Have tried to charge me for THEIR error more than once. Will be closing my account shortly.

I told them it was my first time loan trying to get approval and that I needed there best person of…read moreinterest and knowledge to help me as I am on a fresh path to restart everything and prove my loyalty, instead I was giving to a lady with a bad attitude, impatient, no faith in you whatsoever to be denied all in one minute