It is so frustrated that their online banking sucks and they never can help you with a login…read morebecause they have issues with the system. But at the same time when you request statement because you can't see the transactions online, they charge $2.50 per statement. Smh

Made a principal only payment towards my mortgage which I saw was deducted from my credit union…read more After 10 days it still wasn't applied to my mortgage so i called them. They applied my payment towards someone else's loan. Im speechless. All they said was "oops, sorry, made a mistake". Well thats a big mistake and the only reason it was caught was because i called.

We do most of our banking in this South Fred Meyer location. I worked for this company straight…read moreoutta high school, so I've had a lot of the same stuff for years. I don't care about the upcoming name change. Alaska born and raised folks know - CU1 is for Alaskans. CU1 just doesn't do it for me. It's the convenience of "Global," for me. It's the hours for me. It's keeping the waiting times down for me. Employees are helpful and consistent (what's said here, will stand at the location across the street). Love being able to grab a prescription or a few groceries after my transaction.

The employees are everything you need for a bank, with quick service and accurate information. This…read morebank branch is my go-to location for banking. Give them a look!

So when my grandmother passed away she bank at this bank. So after getting the proper paperwork to…read morerelease any monies this bank worked with me to take care of her business. I did open a account here to take care of her stuff and bills. I had a great person in the bank who did her best to get what I needed done.

On hold, or listening to a robot for at least 55 minutes doesn't make a customer happy. Called in…read moreto the Well's 866 phone number just to get a balance in our account. We have four people on the account, son, daughter in law, wife and myself. Wells Fargo would NOT pass on account amount because the phone number on the account could not receive a texted code. The number was a hard line phone, not a cell. I suggested he give me a call on the hardline phone and that would take the place of a code. Oh NO! Couldn't do that! What BULLSHIT Wells Fargo hands out. I provided ss #'s and all four phone numbers. After 94 minutes, I spoke to a supervisor who cured the problem. The other thing that is upsetting, all the calls I made into Wells Fargo went directly to a person in the Philippines. NOT EVEN AN AMERICAN. I visited our local branch of Wells Fargo in the town of Craig, Alaska and had our address on the account changed and purchased some checks. They were great, 5 stars except for the charge of three checks at $1 each. Little steep. Twenty years ago Wells Fargo tried to gain possession of our home because the money we sent in before our vacation was applied to the interest of our loan and not the principle. We only use Wells Fargo to pay taxes and building expenses on our down south home. We were smart enough to change banks 20 yrs. ago right after vacation ended. Our local credit union pays 3.8% more interest on a c.d. than does Wells Fargo. If you are smart, you will avoid W.F. Skip

FNBofAK has been really good to me and my mom over the years. There were times that required more…read more"personal" than "banking" -- the team at the Northern Lights branch always treated Mom with respect and dignity up to her last transaction. They still have lollipops.

Employee to customer ratio: 2:1…read more Expect to wait regardless. Heaven help you if it lunch or after work. Not my bank. Not going to be.

Good customer service. As soon as a line was forming a banker came over to the customers to greet…read moreus and let us know it will just be a few moments till the next teller was available. I was pulled out of the line as I just needed a temporary debit card. Fast and friendly service. I felt well-taken care of especially after finding out there were some suspicious activities on my card thus I had to cancel the old one and get a replacement. You just don't understand the hassle I thought I was gonna face especially since I was out of town. But thankfully, this banking experience went smoothly.

used to bank with WFB which was handy when I would travel in the states since I could use ATMs…read morewithout a fee. I've since closed the account since I like my credit union better, but come here when I hang with my pop on Saturday; he makes a deposit in the morning. I decided to take a couple of pictures for Yelp, and at some point some chick with a desk, not a manager, came up and asked if I needed anything. Nope. Oh, you can't take pictures. Why? It's a security issue. Oh, I thought that was what security cameras were for, and this is a public place. Well, it's policy. Okay... So, I walk to the teller that pop is doing business with and I ask if I can take pictures, and she said yes. Hmmm, not all workers are alike, and some are busy bodies. I do second Joy's sentiment that the native crafts are great to look at, as well as all the Machetanz art hanging in the lobby.

Horrible. Slow. Unhelpful. Extreme lack of knowledge. The person I spoke to sounded like he was…read moreeating while on the phone with me.

The worst customer service I have experienced in a long time. I have documentation that money has…read morebeen transferred to me over a week ago and the bank is still not releasing any of the funds to my account. They were completely unhelpful and rude like I was bothering them by calling and asking for clarification on why they will not deposit the transfers.

Please don't go there if you have different opinions. There is an always long line and costumer…read moreservice sucks literally. Doesn't matters if you are costumer with WF for long time. There are here to make your experience difficult not to help you out.

More tellers are needed, I have been in line for 35 minutes. Two tellers and only two people have…read morereceived service in that time. To add insult to injury, one of the two tellers just left and thanked us six customers for our patience, it took her 10 minutes to prepare to leave for lunch!!. Now there's only one teller and he does not appear to understand that customer service also includes smiling although you are swimming without a lifeline, life raft or a life guard.

One of the worst banks I have ever encountered. Go anywhere else but here! I am out of state and…read morehave not had access to my account for over a month. When they asked me the necessary security questions they were all regarding recent account activity which I don't have access to. They then proceeded to tell me I am just "out of luck" and have to fly back to Alaska to verify my identity in person. The whole time the employees were extremely disrespectful and condescending while me and my family tried to figure out the issue. This is also not the first time this has happened. They have repeated this same scenario 2 other separate times over the past year. The incompetence of the customer service is appalling and is more akin to a dog trainer than customer service. I wish I had names to give you guys but please do not use this bank. Never bank here for any reason as you will be "out of luck" just like me! I will post the review at every branch location in anchorage to hopefully save some of you guys from having to go to the circus that is First National Bank of Alaska.

Just woke up today to find that First National had debited my account for an Escrow Payment that…read morewas to be deposited into my account, not debited from my account. I sure hope they do not think I am going to pay any associated overdraft fees with this transaction. I do not even have a bank account with these people. I do not know how they have the ability to debit my account when they are to deposit the Escrow payment into my account. I would not bank with these people if they can not even get something as simple as this correct.

This is the best Credit Union 1 branch in Anchorage in my opinion. There's a separate area where…read morethe ATM is and a drive-thru. The main lobby is pretty nice and has enough room so it doesn't feel cramped if there's a line (which is pretty rare at this location). I usually end up going inside to make a transaction. There's always a good number of tellers available and they're very helpful and friendly.

You are kidding me. I was the second in the line for a banker. Two bankers were serving two…read morecustomers. I waited for 1 hours and they were still not finished. The customer before me decided to leave. I remained. Another hour passed and I was still there waiting. Several people waiting in the line decided to leave. One customer behind me was calling someone to explain her unexpected delay. After 2 hours' wait, I left without giving them my business or any future ones. They don't have any efficiency. Luckily I don't bank with them.