It is so frustrated that their online banking sucks and they never can help you with a login…read morebecause they have issues with the system. But at the same time when you request statement because you can't see the transactions online, they charge $2.50 per statement. Smh

Made a principal only payment towards my mortgage which I saw was deducted from my credit union…read more After 10 days it still wasn't applied to my mortgage so i called them. They applied my payment towards someone else's loan. Im speechless. All they said was "oops, sorry, made a mistake". Well thats a big mistake and the only reason it was caught was because i called.

So when my grandmother passed away she bank at this bank. So after getting the proper paperwork to…read morerelease any monies this bank worked with me to take care of her business. I did open a account here to take care of her stuff and bills. I had a great person in the bank who did her best to get what I needed done.

On hold, or listening to a robot for at least 55 minutes doesn't make a customer happy. Called in…read moreto the Well's 866 phone number just to get a balance in our account. We have four people on the account, son, daughter in law, wife and myself. Wells Fargo would NOT pass on account amount because the phone number on the account could not receive a texted code. The number was a hard line phone, not a cell. I suggested he give me a call on the hardline phone and that would take the place of a code. Oh NO! Couldn't do that! What BULLSHIT Wells Fargo hands out. I provided ss #'s and all four phone numbers. After 94 minutes, I spoke to a supervisor who cured the problem. The other thing that is upsetting, all the calls I made into Wells Fargo went directly to a person in the Philippines. NOT EVEN AN AMERICAN. I visited our local branch of Wells Fargo in the town of Craig, Alaska and had our address on the account changed and purchased some checks. They were great, 5 stars except for the charge of three checks at $1 each. Little steep. Twenty years ago Wells Fargo tried to gain possession of our home because the money we sent in before our vacation was applied to the interest of our loan and not the principle. We only use Wells Fargo to pay taxes and building expenses on our down south home. We were smart enough to change banks 20 yrs. ago right after vacation ended. Our local credit union pays 3.8% more interest on a c.d. than does Wells Fargo. If you are smart, you will avoid W.F. Skip

I know what you're thinking, my friends…read more A review of...Charles Schwab? Isn't that for rich people that wear suits every day, drive a BMW 7-series, and are generally severely rude to everyone around them?! No. Not at all. This is my bank. They are mostly an online bank, but they have a physical location in Anchorage if you need to talk to some fleshy homo sapiens. The checking account you apply for is called: "Investor Checking". Don't be scared, you don't have to be an investor or know the difference between a bear and a bull. Just get one. I can unequivocally say this is the BEST option for most everyone as far as checking accounts in Alaska go. And not even Alaska, anyone that is a citizen of the USA. Why? FREE: yes, truly, really, free. Like how 'Merica used to be. 0.10% interest on your checking account: I know, it's not much, but this is as much as you'd get with a SAVINGS account from Wells Fargo (which is pretty much the worst bank in the world for non-millionaires). Fun fact: 0.10% is infinity times more than 0.00%...which is what you'd get with most free checking accounts. NO MINIMUMS: go below $10? Who cares! There are never any fees for going under any arbitrary limit. NO BIZZAREE COMMITMENTS: Checking account is free...as long as you have direct deposit...and use your debit card 17 times...and like us on Facebook...and sign our guestbook on our website...and speak at our daughter's wedding...and....THERE IS NONE OF THIS NONSENSE. You don't have to jump through any hoops to avoid fees, it's free. In the very real sense. Use it however you like, they don't care. FREE CHECKS: Order checks, for free, anytime. TAKE A PICTURE TO DEPOSIT A CHECK: yep, just grab their smartphone app, snap pictures of the front and back of your check, and it's in your account. NO ATM FEES, EVER: At the end of the month, Schwab reimburses you for any and all ATM fees. Whether it's the Wells Fargo downtown or a seedy dockside bar in Thailand, they got you covered. No need to switch the GPS on your phone on, drain your precious battery life, and locate "your bank's" ATM to save $3. No more pain, no more stress, not more worries. Withdrawal with confidence. NO FEES: did I mention there are no fees? THEY ARE NICE: seriously, I LOVE calling them up on the phone when I have an issue. How many of you can say that about your bank? They are always incredibly nice and insightful and sound like they actually LOVE what they do. Shocking. There are a couple of very minor downsides worth mentioning: 1) It's almost impossible to deposit cash. I spoke to the teller at this physical location and he told me it's coming, possibly in 2015, but as of right now the easiest way is to probably buy yourself a money order. So if you're a drug mule, a speaker-out-of-the-back-of-a-van salesmen, or a woman of ill-repute you'll probably want to stick to the crooks at Wells Fargo. They have sprinkled ATM's throughout the 49th state, which makes them much more convenient for scuttling cash before hopping on an international flight or negotiating with a border guard. 2) There will be a hard-pull on your credit report when you apply for the checking account: again, not a huge deal, but worth mentioning. If you are in the final talks of purchasing a home, or you just got 6 credit cards (or are trying to get your 7th), this might not be for you. On Credit Unions: I know what you're thinking "My credit union is the best!". I agree that 99% of credit unions are better than 99% of banks. But this isn't 99% of banks. I encourage you to do your own research and make your own conclusions. I'm a pretty anal analyst, and months of research lead me to Schwab. It is worth mentioning that I DID find a bank on-par with Schwab: Ally Bank. I chose not to go with them because there is a limit to their ATM reimbursements (although it is quite high) and because they do not reimburse for foreign ATM's. I know this might sound like an advertisement, but I swear I'm not getting a Beamer for posting this. Although, Chuck, if you're listening...black is my favorite color.

I love Charles Schwab, Mobile checks deposit quicker than any other place. I used to have Wells…read moreFargo while my husband had Schwab. We would cash checks same time and his was ready to use within minutes, and mine would take about a day to process. Schwab also refunds atm fee withdrawals. I especially love this feature. When out traveling I never have to worry about annoying fees. Must have bank!

FNBofAK has been really good to me and my mom over the years. There were times that required more…read more"personal" than "banking" -- the team at the Northern Lights branch always treated Mom with respect and dignity up to her last transaction. They still have lollipops.

Employee to customer ratio: 2:1…read more Expect to wait regardless. Heaven help you if it lunch or after work. Not my bank. Not going to be.

Good customer service. As soon as a line was forming a banker came over to the customers to greet…read moreus and let us know it will just be a few moments till the next teller was available. I was pulled out of the line as I just needed a temporary debit card. Fast and friendly service. I felt well-taken care of especially after finding out there were some suspicious activities on my card thus I had to cancel the old one and get a replacement. You just don't understand the hassle I thought I was gonna face especially since I was out of town. But thankfully, this banking experience went smoothly.

used to bank with WFB which was handy when I would travel in the states since I could use ATMs…read morewithout a fee. I've since closed the account since I like my credit union better, but come here when I hang with my pop on Saturday; he makes a deposit in the morning. I decided to take a couple of pictures for Yelp, and at some point some chick with a desk, not a manager, came up and asked if I needed anything. Nope. Oh, you can't take pictures. Why? It's a security issue. Oh, I thought that was what security cameras were for, and this is a public place. Well, it's policy. Okay... So, I walk to the teller that pop is doing business with and I ask if I can take pictures, and she said yes. Hmmm, not all workers are alike, and some are busy bodies. I do second Joy's sentiment that the native crafts are great to look at, as well as all the Machetanz art hanging in the lobby.

OMG what a small town bank. Horrible service on the phone…read more Does not do wire transfers bank to bank Then charges to send a check to you To get your cash Very few partner banks Very hard to get your money out of your savings Heads up

The worst customer service I have experienced in a long time. I have documentation that money has…read morebeen transferred to me over a week ago and the bank is still not releasing any of the funds to my account. They were completely unhelpful and rude like I was bothering them by calling and asking for clarification on why they will not deposit the transfers.

Please don't go there if you have different opinions. There is an always long line and costumer…read moreservice sucks literally. Doesn't matters if you are costumer with WF for long time. There are here to make your experience difficult not to help you out.

More tellers are needed, I have been in line for 35 minutes. Two tellers and only two people have…read morereceived service in that time. To add insult to injury, one of the two tellers just left and thanked us six customers for our patience, it took her 10 minutes to prepare to leave for lunch!!. Now there's only one teller and he does not appear to understand that customer service also includes smiling although you are swimming without a lifeline, life raft or a life guard.

One of the worst banks I have ever encountered. Go anywhere else but here! I am out of state and…read morehave not had access to my account for over a month. When they asked me the necessary security questions they were all regarding recent account activity which I don't have access to. They then proceeded to tell me I am just "out of luck" and have to fly back to Alaska to verify my identity in person. The whole time the employees were extremely disrespectful and condescending while me and my family tried to figure out the issue. This is also not the first time this has happened. They have repeated this same scenario 2 other separate times over the past year. The incompetence of the customer service is appalling and is more akin to a dog trainer than customer service. I wish I had names to give you guys but please do not use this bank. Never bank here for any reason as you will be "out of luck" just like me! I will post the review at every branch location in anchorage to hopefully save some of you guys from having to go to the circus that is First National Bank of Alaska.

Just woke up today to find that First National had debited my account for an Escrow Payment that…read morewas to be deposited into my account, not debited from my account. I sure hope they do not think I am going to pay any associated overdraft fees with this transaction. I do not even have a bank account with these people. I do not know how they have the ability to debit my account when they are to deposit the Escrow payment into my account. I would not bank with these people if they can not even get something as simple as this correct.

This is the best Credit Union 1 branch in Anchorage in my opinion. There's a separate area where…read morethe ATM is and a drive-thru. The main lobby is pretty nice and has enough room so it doesn't feel cramped if there's a line (which is pretty rare at this location). I usually end up going inside to make a transaction. There's always a good number of tellers available and they're very helpful and friendly.

You are kidding me. I was the second in the line for a banker. Two bankers were serving two…read morecustomers. I waited for 1 hours and they were still not finished. The customer before me decided to leave. I remained. Another hour passed and I was still there waiting. Several people waiting in the line decided to leave. One customer behind me was calling someone to explain her unexpected delay. After 2 hours' wait, I left without giving them my business or any future ones. They don't have any efficiency. Luckily I don't bank with them.