How do you spell s-u-c-k? As in service? I call the national 877 number and was cut off at 15 minutes. I called the local Anchorage office, after waiting 15 minutes, somone picked up the line (I could hear voices in the background), and set the receiver back down effectively cutting me off. I called again, but this time after 15 minutes, it began to ring 10-12 times, then a automated voice told me "call later", and shut the line. And socialists nationwide are complaining about DOGE? How about this ridiculously rude SSA office. I live out on the coast, I am going to have to pay Alaska Airlines $600.00 to fly in to Anchorage, then $250 for a B&B, another $50 in cab fees, to go here, maybe be seen, then I may be able to get something done, maybe not. And these people are supposed to work for us? read more

I drove over to the social security office and parked. Walk in and the security guards stop me and let me know that I cannot enter without a mask. The funny thing is they don't provide masks. There is no mask mandate so of course I don't have a mask on me. Wasted about an hour today just to get turned down because I don't have a mask and don't provide one. Wow who's managing this place?! read more

Called the 866 number many times, get put on hold, music plays, a phone rings then...silence. Cant get through to a human being.

I don't think the phone number listed for Anchorage is accurate (866-772-3081. I have called several times, and each time a woman's voice comes on, and asks, "who is this?" Does not respond to my answers or questions, so I think it is electronic. There is no greeting of 'Social Security Administration.' read more

Even my lawyer was shocked that they didn't accept my paperwork. I pointed out their own policies and asked to have my case reviewed by a supervisor. Theo said they would flag it for a supervisor and of course it's been two months and no contact read more

security was nice and polite made small talk; friendly reminder that pepper spray is a no no, had it on my key chain and didn't think much of it. They were busy as could be expected; but where pushing through people like nothing. Fill out your stuff online and I guess it goes faster? read more

Horrible, rude, entitled public servants. From entrance to exit, you get nothing but attitude as you're herded like cattle from one place to the next. You get treated like a criminal, even when all your paperwork is in order. Our tax dollars at "work" FABULOUS. read more

Holy moly this place has long waits. I thought the DMV was bad, but this place takes the cake. It's not the fault of the service, and there are a lot of service people manning the windows, it's just that there are a lot of people needing social security cards, checks, benefits, etc... Every time I've come in I've had great service which is amazing because I get cranky when someone cranks at me and I bet these people get cranked at a lot. Bring a book or a well charged phone, you're going to need it. Trust me on this. One thing to note is that you have to go through security and place belongings in a bin. I was wearing cowboy boots and the guy was like take off your boots and place them in the bin or you'll have to get scanned. I looked at the wet floor and was like no, I'll get scanned. The alarm didn't go off so I didn't get scanned. Maybe he thought I had steel toes in the boots or something... read more

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If you need a replacement s.s card, this it the place you are looking for. The one on 36th st doesn't do S.S cards. This place is ran like a dmv and it works!! The building was not easy to find. Look for the "sunken" building! Btw there extremely limited parking. read more

Well the security guard at the entrance of the building was a bit of a douche (to everyone), but I had a pretty good experience at the actual SS part of things. I got there around 10:45am on a Friday and I only had to wait maybe 20 minutes before being called to the window, where it only took maybe 5 minutes to change my name in their records. I'd filled out the form a few days beforehand, but still, the whole thing went a LOT quicker than I'd heard it would. read more

If you're going to the location or trying to call it is a terrible experience. They staff are so overwhelmed with work that their phones are forwarded to the National number, requiring at least an hour wait. However, I have assisted with several social security disability telephone appointments with their staff and they are typically very helpful and kind. When you apply for social security benefits on the phone, your first call will be with someone in another state, but the follow up call is from someone in the local office and they are usually kind and understand the Alaska only things, like PFDs and Native Corporation Dividends. read more

Holy crap what a horrible place to visit! Fire every fat ass rent a cop and get some real help at every single closed window to help people move through here faster! They actually pay some slug to sit at the door and ask people to move behind a stupid yellow line with no one being helped at that window! It was all she did!! And I can guarantee you not one of them could chase down a cock roach at their current weight! Left after 45 minutes of the number not moving even 1 ahead! What a waste of government. read more

I have been to many Social security offices and this one is the worst. I have visited social security offices in lower 48 and you get in and get out. Not here, plan on spending the whole day and getting nowhere. If you need something done like file for social security plan on it taking months, sometimes years. They are so backed up and slow that nothing gets done.They will act like they did not get information from you because they lose it by the time they get around to you. I faxed things over 7 different times. They sent out letters saying I failed to send them stuff and refused my claim. Then would call me and say everything is fine. Then the next month same thing. Then all the sudden I got a check in the mail 9 months later. By then I had moved on and figured I was not getting nothing. They are just that backed up. read more

Came in at 10:40 didn't leave until 12:30 . I feel I would've been out quicker if I would have came earlier in the morning. Had conversations with very nice people so the wait didn't seem so long . Just went for a name change and it took maybe 7 minutes. read more

This place isn't bad you have to get there like at 8:15 am I was in and out in 14 mins the people was great !!'

I have had the worst experience with the employees of social security due to the discrimination and lack of knowledge for people who come into the office, I have been taken on the run around about proper documentation for my disability benefits my doctor has filed documents to social security which are conveniently lost to give the employees time to improperly abuse my case, I have not received my benefits which I depend on and now cannot get answers in why, maybe the employees that have been caught falsifying documents before should be federally audited to see what the problem is! read more