I've only interacted with Snap-On franchisees a few times. Around five over the last 25 years. My…read morefriend Bill sent me to the first one to get a specific wrench set to tighten a hydraulic fitting in a very tight space: Four-Way Angle Head Open-End Wrench Set. That till did the job. Almost like it was designed for it. While my last three employers supply tools, they are not Snap-on quality. I've had my own Snap-On Ratcheting Soft Grip Screwdriver and used it daily at work for 25 years. When I called the number on the Snap-On Yelp page, I got a "Hello." I had to ask, "Is this Snap-On?" I asked if he had a vacuum gauge and he said yes. OTC, not Snap-On. Oh well. I'm sure it will work fine. And when I met up with Stan in his truck, he was super apologetic for being "rude". Honestly, I'm surprised he even picked up. My cell number isn't local. I rarely answer out of state calls on my work phone. Anyway, he had the gauge set out and ready to go. The last truck I bought from threw in a hat and shirt. But I was just glad to find him less than 15 minutes away.

This duo is the one you wanna deal with! Stan & Kourtney are professional, concise & offer great…read moreservice with an exceptional inventory.

These guys are awesome! Tony and Ben are super chill and really take care of you. I've bought a lot…read moreof used vehicles over the years, and this has easily been the best experience I've had. Honest, friendly, and genuinely helpful. Highly recommend!

we came from Texas, took cab to car lot drove out, the next day truck light came on they fixed it,…read morethe wheels are to big for it, the steering was shaking, the truck broke down coming back to the house. had to take to a different car lot to sale. got very little for truck, car lot we sold to said it was a piece of trash. I will have to pay on car I don't have to keep credit good. Lost 2,000 down payment! I give it a 0 stars go to a dealership to get a car. not a place like this.

Marcos Henriquez is amazing service advisor, I have some issues with my Lexus and he has taken…read morecare of everything even washed my car was not expecting that at all thank you

I left a strong, five-star review soon after we purchased our 2017 Lexus RX350. The car was great…read morefor the first six years we owned it and I had no issues with Kendall's servicing of our car. However, starting in the fall of 2022 all of that changed. I doubt if I would buy another car from Kendall or another Lexus. The most significant reason we bought our Lexus initially was for all the advanced safety features. Other important reasons were the Enform app which included remote start and monitoring of the car, and that we were able to reserve a loaner car when we brought the car in for repair or service. In the fall of 2022 Lexus dropped support of the Enform app stating that this was because it was based on 3G which was no longer supported. I was able to quickly find an after market solution that was better than Enform, with a cheaper annual fee, for about $600. It would have been good of Lexus, who probably could have gotten this, or a similar solution in bulk far cheaper. I would have been glad to pay half of that cost, if Lexus would have been more accommodating and concerned about their customers. At the same time Kendall indicated they had cut back the number of loaner cars and that we could no longer make a reservation--first come first serve, which effectively makes this service useless. Soon thereafter I needed routine brake job. I was quoted $2,500, which shocked me. I got excellent, guaranteed brake job at a dealer I have a long standing relationship with for $700 less. Also, my auto dim switch was acting up. The service manager indicated they could not figure out how to fix it and would research this and get back to me. The service rep promised she would call me the next Monday. That was two years ago. I have never heard from either of them. I wrote a thoughtful, polite letter to the General Manager expressing my frustrations and asking him to consider talking to me about this. I never heard back. I wrote a second letter, a month later. This time the Service Manager called because "he was told to". He obviously didn't want to talk to me, he had nothing to add, he was not interested in listening to me and discussing the matter. It would have been better off if he had never called me. I then wrote a letter to the head of Lexus of America. I explained my problems and provided him copies of what I had sent to Kendall. Again I have heard nothing. I have subsequentially sold the car. I doubt I will ever buy a product from Kendall or Lexus again, which is too bad. We liked the car.

The best service department ever. I bought my first accura there in 2008 and I have been going…read morethere ever since. Because of Rue and his team I bought my next Acura there too. Trust is crucial and that comes with consistent great customer service combined with great vehicle care at a reasonable price.

We just purchased our 4th Subaru vehicle from Continental Subaru in Anchorage. Our adult children…read morehave purchased 3 Subaru vehicles. Yeah, I suppose you could say that our Alaskan family is very satisfied with Continental Subaru, the products they sell, and the on-going vehicle service they provide. When my daughter and I walked into Continental's showroom last month, we weren't really there to buy anything yet, just look at the newest Subaru models since both of our Subarus were over 10 years old (and still going strong!). Ricky greeted us and really listened as we climbed into the cars and critiqued each model. He was very knowledgeable about the current car models and their features, and also with older models and how they'd evolved. The pivotal moment came when I was lamenting that none of the new models we'd seen were quite what I was hoping for. That's when Ricky pulled the rabbit out of his hat and showed us the 2026 Outback Wilderness - in blue! I fell in love and took it. Several weeks later and I'm getting to know Big Blue, which is far from the "computer on wheels" that I was afraid it would be. We've learned from decades of experience with Subaru and Continental that we have a vehicle that will last a long time and a dealership that will support us.

My 2021 Crosstrek Subaru has been through 3 batteries due to a faulty DCM fuse that has been…read morerecalled on earlier models. I have been to Continental Subaru twice and been told both times the fuse is not the problem. I went to another auto shop and was told it was the DCM fuse but Continental Subaru discounted them. I was told that I will have to pay $2400 to have the fuse replaced. Since the other auto place pulled the fuse, the car has been doing well but I want to have the DCM fuse repaired. I owned and loved Subarus most of my life. Sad. Anyone else with this problem?

I was working with Pat Morisath The guy was Awesome he didn't try to oversell anything just what…read moreyour looking for,they had a great selection of vehicles and I found what I wanted and pat took care of me thank you pat

This is my second vehicle from Quality and my family has also purchased two cars from them. They…read morealways have amazing, quality, affordable and well maintained vehicles to purchase. I guess that's why it's in the name! They were patient with me while I went through the loan process and held the vehicle for me while I was finishing up paperwork all over town even though it had a lot off interest. Of course they offered me assistance with this too! As far as trade-in values you won't find a complaint from me! The big dealerships are a joke as far as trade-in values so I like to go to "the little guys." I got exactly what I wanted for trade-in. Another great thing is they do not harass you the moment you drive onto their lot to look, which I love. It's stressful and it can make me feel like prey around sharks when that happens, so bravo to Quality for that! If you have an inquiry you just head inside and anyone is willing to help you. Test drives are easy to do as well with just a copy of your license. They will let you take it out solo (with some exceptions they have to ride along) which I find also great because it's more relaxing to me to get a feel for the vehicle and not worry about awkward small talk with a stranger. Thank you to Nick and the whole Quality team!

This was an amazing experience because of the Quality team! Left there feeling accomplished and…read morewell respected! They made buying a quality vehicle a breeze! Much appreciated to both! Love my vehicle! Thanks again!

Today I got my first car! 2026 Toyota Corolla. Our dealer was Eddie Deleon and he was outstanding!…read moreHelped us narrow our options down to 2 cars that we really liked, a Corolla and a Prius. Went for the Corolla and i'm so excited to start driving it! He was really helpful and patient and very knowledgeable about their cars! Highly recommended Eddie purchases in the future.

I have always used Kendall for all of my Sienna service needs. Eleven months ago I started…read moreexperiencing problems with my car not starting. I took my van in for diagnostics to figure out the issue I was having and several hours later I was told that I needed a new battery. I purchased a new battery from Kendall and thought all my problems were solved until later that day I was stranded and my car wouldn't start again. After trying to reach the service department several times and being placed on hold for more than thirty minutes, I had to find another automotive repair shop for repairs. I found out that it was actually my alternator that was the issue. I started having issues with my new battery not staying charged. I went back to Kendall's service department to request a new battery and was told I neglected my battery by not driving my car enough. I drive my car everyday taking grandkids to school, appointments and shopping, but according to the service manager I needed to put more miles on my car and would not honor the battery warranty. If Kendall won't stand by their warranties, I would think twice about taking vehicles to them for servicing.