Great experience. The thing that struck me first and foremost was that Toby, the salesperson we…read moreworked with, greeted my wife first and treated her with the same respect he treated me. Several things to note. 1. The salespersons will let you wander around on your own. 1b. When you're interested in driving a car, they bring it around to the front and let it warm up for you. They also scrap the ice and get it all ready. 2. They will let you take the cars for drives on your own. They didn't tell us where to go or how long to be out. 3. They will work with prices. If you have a reasonable offer, they seem willing to work. More than anything, I was impressed how Toby (our salesperson) treated my wife. He greeted her first and asked whose name should go first in the paperwork. He was never pushy or, as my wife said it, never said those car salesman lines. He asked questions and quickly and efficiently addressed all our questions. When we asked if we could take it to our mechanic, he said sure and was helpful in explaining ways we could do that. They also had an inspection done and gave it to us. For the record, our mechanic said the exact same things that were said in the inspection that was given to us in the office. We will return to this place when we are ready to buy another car. I can't imagine doing business with any other salesperson.

Crooked money hungry scumbags avoid at all costs. Sold my auntie a wrecked vehicle and warranty…read morewith a washed title for 30k, of course it's not working and now trying to send us to collections. Luckily the bank is aware

This is my second vehicle from Quality and my family has also purchased two cars from them. They…read morealways have amazing, quality, affordable and well maintained vehicles to purchase. I guess that's why it's in the name! They were patient with me while I went through the loan process and held the vehicle for me while I was finishing up paperwork all over town even though it had a lot off interest. Of course they offered me assistance with this too! As far as trade-in values you won't find a complaint from me! The big dealerships are a joke as far as trade-in values so I like to go to "the little guys." I got exactly what I wanted for trade-in. Another great thing is they do not harass you the moment you drive onto their lot to look, which I love. It's stressful and it can make me feel like prey around sharks when that happens, so bravo to Quality for that! If you have an inquiry you just head inside and anyone is willing to help you. Test drives are easy to do as well with just a copy of your license. They will let you take it out solo (with some exceptions they have to ride along) which I find also great because it's more relaxing to me to get a feel for the vehicle and not worry about awkward small talk with a stranger. Thank you to Nick and the whole Quality team!

This was an amazing experience because of the Quality team! Left there feeling accomplished and…read morewell respected! They made buying a quality vehicle a breeze! Much appreciated to both! Love my vehicle! Thanks again!

go buy from Chad Smiley. he calls me every year on my birthday & the anniversary of the purchase of…read moremy Tacoma since i did business with him in 2023. if i didn't love my Tacoma so much, i'd buy a truck from him once a year. go buy from Smiley. thanks, Chad!

I just want to say thank you two these two amazing gentlemen at Toyota, Oscar & Shaun. Oscar made…read morethe process feel easy, he has a great attitude very welcoming and you can tell that he really loves his job and for someone who has been there for a little over a year he sure is doing the damn thing. To Shaun in the finance department that you for the taking extra time out of you day to fulfill our purchase, you were so informative and attentive. My daughter said "Mr. Shaun is so nice, he gave me paper and a pen so i can draw pretty pictures and do my homework". Once again thing you guys for all that you do, you guys are fantastic at what you do and we are in love with our new vehicle.

I appreciate and value Continental Auto Group for their care and concern for of their customers…read more I've been a customer for over 25 years and I've always been treated with respect and dignity for any reason, big or small. The general managers, Seth and Steve, plus Willy, salesman extrordinaire, truly go the extra mile in all their dealings and they're honest, patient, respectful and genuinely caring in their customer service approach. I will never go anywhere else for my vehicle needs.

Updating my earlier review: Continental Mazda has since resolved the issues I mentioned, and they…read morehandled the situation in a very courteous and professional manner.

Through accidental circumstance I ended up looking just about every place besides Payless first, I…read morereally wish I had just started here to begin with. Everyone is happy when they get a new car, but Ali and his crew shined on multiple levels while helping me through this purchase. What you will notice before you ever see the face of an employee at Payless, is that all of the cars are in amazing shape, and there is a fair selection to choose from. No other used vehicle dealers have a lot that looks this nice. They seem to curate some of their stock in order to have some unique models. The next thing that you will notice if you do some quick googling on your phone; they likely have the best prices for the vehicles that they stock. You should ALWAYS shop around, but over the course of weeks of looking, no one beat these guys on the mid-level sedans that I was looking at. Walk in and you are politely greeted by one of the floor men, if you have some rigs in mind, you tell them, they take you out to the car, hand you the keys and wave as you take it out to drive it. What?! No, seriously. They helped me get a far better loan, I NEVER felt pressure for ANYTHING from them, and they were transparent about every detail on the vehicle from price to CarFax and in between. I experienced the most sincere and professional customer treatment that there is to be had in Anchorage. They offer REALLY great aftermarket warranty options. They offer customization features at an amazing price (I got a tint and awesome autostart, even some paint touch-up because I am picky), and they were kind enough to put me in a loaner while my new car was getting these things done after purchase. I could go into a lot more detail but I just want you to know that you should give these guys a shot before ANYONE else in town. I WENT to everyone else, and wasn't happy for a hundred reasons. Then I found Payless. They will always get my business first, now that I have experienced their professional and personal courtesy. Don't be shied away because of the beautiful and fancy cars on the front lot, you could drive away in one, I did. These guys want your business, and they work hard for it with honesty rather than waiting for you to turn around and walk off before getting reasonable.

They sold me a car that was 8 grand higher then the estimated value of the car and didn't have it…read morecleaned and when I signed up for insurance it said the brakes were past due to be serviced and the mileage that they reported it at was wrong also he made me believe that that was the biggest car that I could afford at the price I set. After I was sold the car my salesman was let go. I asked for a car with space and got the opposite even tho I told the guy I needed the car that's why I was there and had the time to look also the battery was dead and he tried to tell me to just charge it but I had to be very adamant that it be changed

I had stopped by Anchorage Chrysler Center and was greeted by Derrick Bruso. He showed me around…read moreand guided me through the available trucks that were on the lot. He also introduced me to Calvin, who gave me the details and process of purchasing a vehicle online. I was indecisive on what route to take and what vehicle to buy. For two months I came by the dealership and worked with Derrick on numerous occasions. Nowadays, its common to see car salesmen not doing enough and their only objective is to get money out of your wallet. I did not feel this way while working with Derrick. He has changed my views on car salesmen and this was by far the BEST experience I have had while purchasing a new vehicle. Not once did I feel pushed or pressured into a deal. He was always professional, had a positive attitude and was happy to answer any questions I had. He provided excellent customer service from the beginning to end of this process. I will be sure to not only return to Anchorage Chrysler Center (which by the way is a LOCAL business), but will ask for Derrick. I HIGHLY recommend you to go see him if you are thinking about buying/leasing a vehicle. You will not be disappointed in the customer service he provides!! His contact number is: 907-632-0240

Extremely Disappointing Experience - Over 2 Years and Still Not Fixed…read more I would give zero stars if I could. My Jeep Grand Cherokee started having an issue where the heat/air would shut off and the airbag warning light would come on. I brought it in expecting a professional diagnosis and repair, but this turned into an over two-year ordeal that cost me over $1,500 and still hasn't fixed the problem. In February 2024, I was told I needed a new power distribution center. The part was on backorder, but I had to pay upfront, so I did. After waiting months with no estimated arrival date, I contacted Jeep's case manager for help. They eventually discovered the part had been lost in transit and had to order it again. It finally arrived and was installed in January 2025, nearly 11 months later, only for the shop to tell me the issue had progressed to the junction block. That part was also on backorder. In September 2025, after another eight months of waiting, I called to ask for an update. I was told there was no ETA because only four of the parts were available in the entire United States. The shop gave me the part number so I could try to find it myself, and I specifically had them confirm that the part I found online was correct before ordering it. After having it installed, the original problem was still there and had not improved at all. We were trying to save money by repairing the vehicle we already owned rather than buying another one. Instead, we've spent over $1,500, waited years, dealt with repeated backorders, and still don't have a reliable vehicle. In Alaska, not having consistent heat and a functioning defroster in the winter isn't just uncomfortable; it can be a serious safety issue when you can't properly clear your windshield. As frustrating as the lack of results has been, the customer service made the experience even worse. Staff were consistently rude when I called for updates or tried to get answers. It eventually got to the point where I asked my husband to start handling the calls because I was so tired of dealing with the way I was being treated. I understand that parts can be backordered and that some repairs are complicated. What I find unacceptable is spending this much money, waiting this long, repeatedly following up myself, and ultimately ending up with the exact same problem. The lack of communication, the customer service, and the fact that the repair did not resolve the issue have made this an incredibly frustrating experience. I would not recommend this shop based on my experience.

I honestly was getting ready to give these folks a five star rating but it's been demoted to three…read more First the good stuff, they are always fast and affordable when it comes to drive up oil and light changes so that's a bonus, the staff at the front is super nice and always really helpful also. The inside is clean and it's a nice place to wait for your quick oil changes etc. they are also good at making sure you understand what if any other services are needed. All in all I've historically had a good experience with these folks. But today was a tad different, the service went smooth, I have repairs that are needed so they booked me ASAP ( all good experiences) But when I got into my car and drove home I noticed that they had gone through my glove box and center consul, how did I notice?? Well they threw everything that was in there onto the floorboards of the passenger side of my vehicle, there was absolutely no need to do this for an oil change, and even if they needed to, for some reason get into those spaces, don't just throw everything onto the floorboards of the car and leave it!!! I'm honestly pretty irritated at this UGH! I did call them and let them know that this happened, the front desk said they would pass the information on to the correct admin people. I just don't get people sometimes.

Rude employees every time I come. Can't get oil changes unless booked a month out and still go way…read moreover time.

I bought a 2015 GMC Yukon XL…read more The salesman was very helpful and kind during our interaction with him. Now first glance, the vehicle looked in good condition. We took it for a test drive. It drove fine. There was no signs of any issues so we signed the papers and purchased it.. a couple weeks later if you problems arose, and the concern for safety was in question. I went back to the dealership spoke with the manager and expressed my concerns, and she immediately had me bring the vehicle in the next day for repairs. She told me that they have been through a few mechanics since the vehicle had its safety inspection done and apologized and didn't want me to think that they sold non-dependable vehicles and they want to back up their companies name so at no cost to me all the safety concerns I had were repaired.

Do yourself a favor and buy a car LITERALLY anywhere else. I purchased a Ford F-150 here in 2023…read more The truck was immaculate inside and only minor defects at surface level on the exterior. Lee is who we dealt with. He came across friendly at first but that quickly changed. It seemed all he was interested in was us leaving a 5-star review. He mentioned it many, many times. We purchased the truck and drove it off the lot. The next day, I stop and fill up the tank before heading to work. After filling up, I was smelling gasoline in the cab. When I got to work I called Midas to see if they would look at it later in the day. I was suspecting a possible leak in the fuel line. I was NOT expecting what they found. They called me with an almost $4000 repair bill. There was a hole drilled in the gas tank, the back half of the exhaust system was removed.....AND THERE WERE NO BRAKES ON THE TRUCK! I immediately called Lee and requested the truck be taken back and everything repaired/replaced. Lee gave some excuse about the lead mechanic being away and that's why things were overlooked. If any mechanic overlooks the fact that breaks and an exhaust system are missing....are they really a mechanic? When I initially purchased the truck, the fog lights were missing and Lee had refused to fix them. With everything else that was just found on the truck, I told him the fog lights were also getting replaced or I wasn't keeping the truck. He begrudgingly accommodated. I picked the truck up a few weeks later. The fog lights were installed but they stopped working a few days later. I took the truck back in, and a mechanic took a look at them and electrical taped some wires together. They worked again for another few days and then stopped. I took it to another shop that said the wires were all loose and the lights weren't even bolted in. Fast forward 2 years. I'm having some engine issues and am trying to locate the extended warranty I purchased. I called and got Lee on the phone. The first time he answered the phone and then hung up before I even said anything. I called back and he couldn't have sounded more uninterested. He said he'd take my name and number and call me back. Obviously he never did. Thankfully, I was able to locate the warranty paperwork in the meantime. After the engine was replaced a month or so ago, I realized I was smelling gas again after filling up. I take a look near the tank only to find that the gas tank that had been "replaced" because of the hole that was drilled into it hadn't actually been replaced. All they did was patch it and it's now leaking again. I reached out several times trying to get in contact with the manager. Tim finally got back to me one day, said he'd look into it but that he wasn't the manager when this took place. He never called back. If you love supporting scumbag used car lots then this is the place to go. With all of the options out there, I'd highly recommend taking your business elsewhere. Lee, Tim, and the others at Dependable Used Cars are clearly only interested in taking your money and not in providing quality work.

I wouldn't recommend buying anything from this location. In my experience, the staff had poor…read morecommunication, were disrespectful, and seemed more interested in charging extra fees than helping customers. I paid to have my truck towed to their lot, only to find out I had to pay for a second tow because they didn't have a vehicle capable of moving it into the service bay. On top of paying our deductible to use the extended warranty, we were then expected to pay again just to have the truck moved about 100 feet into the bay. I also would not recommend Josh as an adjuster. When I asked questions about the repair process, he told me he had already explained everything and wasn't going to explain it again. After that, he accused me of being the rude one. It was a frustrating and unprofessional experience. Overall, this was one of the worst customer service experiences I've had. I won't be purchasing another Chevrolet from the Anchorage dealership, and I wouldn't recommend it to others.

Service is a joke! Do not go there ! Had my vehicle for almost a month with no end in sight! This…read moreplace is for the birds! Ever been to school and noticed the kids that sucked well guess what they all grew up and the all work here. Also..business owner Representative don't need to respond just better your business, should not take a week to diagnose a vehicle with little to no communication, COVID is over better catch up to the real world. How you deliver customer service in your service department leaves a lot to be desired. I repeat to everyone reading this DO NOT BRING YOUR VEHICLES HERE.

Bought a brand-new 2025 Kodiak Cub 170BH here. On my first camping trip: heater and refrigerator…read morenot working and window leak. Brought it in for service -- was told the window leak couldn't be found. However, found a heavy silicone patch applied on that window alone. Liars! The trailer came back with new damage on the interior panels -- screws and staple marks that weren't there before. No acknowledgment, no accountability. Months of emails followed. The owner, Vik, eventually responded in writing that everything is the manufacturer's responsibility and directed me to Keystone. Keystone then confirmed they have zero warranty claim history for my unit -- meaning the repairs performed here were apparently never filed with the manufacturer at all. I gave this dealership every opportunity to make this right. What I got was delay, deflection, and silence. If you're buying here, just know: the experience ends the moment you drive off the lot.

My experience was great the whole time. They make sure you leave happy. If you're looking for a new…read moreto you vehicle then i cant think of a better car dealer to use than frontier auto sales.