This is my second vehicle from Quality and my family has also purchased two cars from them. They…read morealways have amazing, quality, affordable and well maintained vehicles to purchase. I guess that's why it's in the name! They were patient with me while I went through the loan process and held the vehicle for me while I was finishing up paperwork all over town even though it had a lot off interest. Of course they offered me assistance with this too! As far as trade-in values you won't find a complaint from me! The big dealerships are a joke as far as trade-in values so I like to go to "the little guys." I got exactly what I wanted for trade-in. Another great thing is they do not harass you the moment you drive onto their lot to look, which I love. It's stressful and it can make me feel like prey around sharks when that happens, so bravo to Quality for that! If you have an inquiry you just head inside and anyone is willing to help you. Test drives are easy to do as well with just a copy of your license. They will let you take it out solo (with some exceptions they have to ride along) which I find also great because it's more relaxing to me to get a feel for the vehicle and not worry about awkward small talk with a stranger. Thank you to Nick and the whole Quality team!

This was an amazing experience because of the Quality team! Left there feeling accomplished and…read morewell respected! They made buying a quality vehicle a breeze! Much appreciated to both! Love my vehicle! Thanks again!

Today I got my first car! 2026 Toyota Corolla. Our dealer was Eddie Deleon and he was outstanding!…read moreHelped us narrow our options down to 2 cars that we really liked, a Corolla and a Prius. Went for the Corolla and i'm so excited to start driving it! He was really helpful and patient and very knowledgeable about their cars! Highly recommended Eddie purchases in the future.

After wasting 3 hours of my time got completely lowballed for my 2020 Corolla. Eddie was great but…read morethe other people who put my offer together are never going to get my money or anything. I've bought my truck in 2013 from this same place. This time for the worst guess I'll be going somewhere else that value their customers

They sold me a car that was 8 grand higher then the estimated value of the car and didn't have it…read morecleaned and when I signed up for insurance it said the brakes were past due to be serviced and the mileage that they reported it at was wrong also he made me believe that that was the biggest car that I could afford at the price I set. After I was sold the car my salesman was let go. I asked for a car with space and got the opposite even tho I told the guy I needed the car that's why I was there and had the time to look also the battery was dead and he tried to tell me to just charge it but I had to be very adamant that it be changed

Issac Song came off nice when I was interested in a car until I told him the KBB value and NADA…read morevalue. His attitude came out real quick when I told him the car was 5k over priced. He said "people will buy it". Issac acted dumb when I first brought up the values, then said "oh you're right" then proceeded with a huge attitude along with his ego. Lol, good luck with that poor attitude, Issac.

These guys are awesome! Tony and Ben are super chill and really take care of you. I've bought a lot…read moreof used vehicles over the years, and this has easily been the best experience I've had. Honest, friendly, and genuinely helpful. Highly recommend!

we came from Texas, took cab to car lot drove out, the next day truck light came on they fixed it,…read morethe wheels are to big for it, the steering was shaking, the truck broke down coming back to the house. had to take to a different car lot to sale. got very little for truck, car lot we sold to said it was a piece of trash. I will have to pay on car I don't have to keep credit good. Lost 2,000 down payment! I give it a 0 stars go to a dealership to get a car. not a place like this.

Sales experience was good. The service department her is terrible. Whoever doesn't the QAQC…read moreinspection when vehicles are delivered from the manufacturer is not very thorough I bought a 2025 ram with the 6.7. the block heater power cable was nowhere to be found. After three trips into the service department. They finally hooked it up. That was long enough for me to notice my DEF tank gauge was not working or reading properly. Scheduled appointment. Dropped truck. Took them 48 hrs to diagnose. They told me the part was in order and I t would be a week. My RENTAL car from the service department was free for only 5 days. They wouldn't not extend it until my truck was fixed. Called another week later. Now they are saying my part is on back order and they don't know if the part is in its way yet. The first time I was in there another guy came in there and was mad his brand new muscle car blew an tranny. The last time I was in there a woman broke down in tears saying her car had been there for 6 months. She was there because she was told her car was fixed and ready to pick up. When she got there they couldn't start it. As we speak I'm sure my truck is sitting outside in the winter with my batteries going bad in the cold. Bottom line these people are garbage, their policies are garbage, and quite frankly, I wish the place would burn to the ground.

Dropped off my truck for a scheduled tire change, and it took them 6 hours. Guy at the front was…read morenice but didn't justify $165 for a 6 hour tire change on rims and tires that I provided. Huge bummer, should have done my research beforehand.

Awesome dealership,very friendly people,knowledgeable and super dog friendly.highly…read morerecommend!!!Also was given dog toys free of charge.

I honestly was getting ready to give these folks a five star rating but it's been demoted to three…read more First the good stuff, they are always fast and affordable when it comes to drive up oil and light changes so that's a bonus, the staff at the front is super nice and always really helpful also. The inside is clean and it's a nice place to wait for your quick oil changes etc. they are also good at making sure you understand what if any other services are needed. All in all I've historically had a good experience with these folks. But today was a tad different, the service went smooth, I have repairs that are needed so they booked me ASAP ( all good experiences) But when I got into my car and drove home I noticed that they had gone through my glove box and center consul, how did I notice?? Well they threw everything that was in there onto the floorboards of the passenger side of my vehicle, there was absolutely no need to do this for an oil change, and even if they needed to, for some reason get into those spaces, don't just throw everything onto the floorboards of the car and leave it!!! I'm honestly pretty irritated at this UGH! I did call them and let them know that this happened, the front desk said they would pass the information on to the correct admin people. I just don't get people sometimes.

I bought a 2015 GMC Yukon XL…read more The salesman was very helpful and kind during our interaction with him. Now first glance, the vehicle looked in good condition. We took it for a test drive. It drove fine. There was no signs of any issues so we signed the papers and purchased it.. a couple weeks later if you problems arose, and the concern for safety was in question. I went back to the dealership spoke with the manager and expressed my concerns, and she immediately had me bring the vehicle in the next day for repairs. She told me that they have been through a few mechanics since the vehicle had its safety inspection done and apologized and didn't want me to think that they sold non-dependable vehicles and they want to back up their companies name so at no cost to me all the safety concerns I had were repaired.

1only because I have to. This business continues to defraud and mislead the public's and potential…read moreclients! They continually employee less than scruples employees who generate fake vehicle value reports and sell them to insurance company's! The dealerships are a part of this as well! They are affiliated with AFFORDABLE used cars in Fairbanks! It is time for ALASKANS TO RIDE THESE 2 USED CAR DEALERSHIPS OUT ON A RAIL!!

I wouldn't recommend buying anything from this location. In my experience, the staff had poor…read morecommunication, were disrespectful, and seemed more interested in charging extra fees than helping customers. I paid to have my truck towed to their lot, only to find out I had to pay for a second tow because they didn't have a vehicle capable of moving it into the service bay. On top of paying our deductible to use the extended warranty, we were then expected to pay again just to have the truck moved about 100 feet into the bay. I also would not recommend Josh as an adjuster. When I asked questions about the repair process, he told me he had already explained everything and wasn't going to explain it again. After that, he accused me of being the rude one. It was a frustrating and unprofessional experience. Overall, this was one of the worst customer service experiences I've had. I won't be purchasing another Chevrolet from the Anchorage dealership, and I wouldn't recommend it to others.

Warranty work needs to be by appointment. Having to leave your vehicle for over a week just to get…read moreit looked at is inconvenient. A call waiting list wouls be an improvement. Poorest customer services model ever.