Because our previous service had been so good, we went back for brakes. We had them done and a week later we felt and vibration and heard a squeak in the brakes. Immediately my husband knew there was an issue with the rotors, so we took the car back. We asked for confirmation about our rotors and their status. They claimed they were fine. I should have pressed the issue, because now my rotors are damaged and I have to have they replaced and it's costing me a over a grand to my brakes and rotors redone after less than 10,000 miles later. We are VERY UNHAPPY with R&R. I can no longer recommend read more

R & R Garage - Auto Repair Near Me - Anchorage, Alaska

We have been taking our vehicles to R & R for years for all needed work. Jobs are done on time, the cost is reasonable and the crew is always pleasant and easy to work with. read more

I called and spoke with someone there yesterday for just some general information and the rudeness was overwhelming. If you're talking crazy to me before I even bring my car there you clearly don't want my business. Especially coming in knowing I expect to pay 2k+ for what I need done. As my daddy would say, "don't beg anyone to take your money, either they want to earn your business or they don't" . Terrible 1st impression and there are too many shops in tow to have to deal with it. read more

I had never heard of this place and after calling my usual mechanic and several grumpy referrals, I found R&R here on Yelp. I took a shot and called. Very helpful and accommodating. I had my vehicle towed to their shop midday, and it was repaired and ready the following day. Good communication and no mysteries or hidden costs regarding the issues at hand and solving them. I think the charge for services was extremely reasonable, and I was actually shocked at the low cost. I think we often expect to be gouged or misled regarding auto repair, but my hopes were high. Overall great customer service and interaction, fair price, mechanical issues were addressed and I couldn't be more pleased. This is now my first go to shop for diagnostics and repairs. Thanks so much R&R! read more

Been going here for years. Great honest service! I trust them with a blank check. Brent in the front is very to-the-point and excellent at communicating with customers. I couldn't ask for a better garage to entrust my vehicles with. read more

I called this garage a week ago to schedule an appointment. I gave the garage a run down of the problem I was in countering. I was told to bring in a week later. I was happy with the time frame as other garages were booked three weeks out. I had brought my truck in and reiterated the problem again. I was tasked by the front counter why I didn't take it to the dealer. I was taken aback as to why questioning my incoming business. Then, I mentioned that I tried to research what the potential problem could be. The gentalman asked why would I do that. Really, you asked that? I felt I should've taken my keys and left at that point. I checked on my car status 6 hrs later. I was told they couldn't do anything for me as they didn't have the machine to help them, then told me to take it to the dealer. I'm sure the business would've charged a lot less. However, one has to take into consideration if they can handle anything outside of changing tires and oil. I definitely don't have to accept "why would you come to us" attitude. That there plays a big part being a customer! read more

I sent my brother here, who is developmentally disabled on someone else's recommendation. 1. My brother doesn't have a cell phone. They wouldn't call him a cab nor would they let him use their phone to call a cab. The woman at the front was reportedly rude to him. 2. The "fix" the did only lasted a couple of days before the car started experiencing severe problems and we ended up taking it to the Ford dealership, where presumably they know what they are doing. So, our experience was that these people are jerks who can't fix cars properly. Your experience may vary, but this was ours. read more

Had a problem with my car overheating. They were able to fit me in and got everything fixed. Really nice team and a fair price! Thanks guys!

Great business. Went in there for an unknown oil leak and they fixed it asap for a fraction of what I would have gotten at a dealership. Honest business. read more

My first experience here was amazing. The diagnosis was a huge pain and they had to go through a lot of trial and error to figure out the problem but they did and were super honest the whole time. I was pleasantly surprised at the price, especially considering all the extra time needed to diagnose. I take my car here every time I need something done now and I have never been disappointed. HIGHLY recommend! read more

They looked at my van, let me know the extent of my problems, took me in the garage to show them to me, put it back together when I realized it was more than I cared to spend, and charged me less than they quoted me. Was happy to find R&R in Anchorage when I needed them. read more

I've been taking my vehicles to R and R since 2008. They've always done right by me and fixed my vehicles without making extra work for themselves. I appreciate their honesty and excellent mechanic work. Growing up I spent a lot of time with my father in his shop, car sales businesses and towing companies he owned throughout the state of Alaska. I learned a great deal about engines and helped my father rebuild a few. R and R is a trustworthy shop with quality mechanics. As a woman it can be intimidating and stressful for some to deal with the mechanical operation of your vehicle, but know these guys will do you right. read more

Honest work for reasonable price. What more can you ask for?! We tried several garages before we came to this one, we won't be leaving anytime soon read more

R&R is just a great, local, honest shop. Most recently I took my truck in for a quick diagnosis of an issue. They quickly found what was wrong and even after me telling them I was going to fix it myself (I do enjoy wrenching occasionally), didn't charge me for the time. Every interaction before as well has been great. They are honest mechanics that won't sell you products and services you don't need and do great work. Highly recommended. read more

I needed an oil change / tune up, and they got my car back in great shape in one business day. Super friendly and very honest, plus I ended up spending 30% less than I'd anticipated. They even fixed my jacked up bumper, which wasn't even on my invoice. Highly recommended, awesome experience start to finish read more

This place is one of those auto mechanic shops that rip people off. I got charged for ceramic front brake pads and to turn my rotors. Well needless to say these crooks put semi-metallic pads on and didn't turn my rotors. I called them and they hung up on me. I'm going to the BBB I should have paid with my CC. Stay away. read more

Honest and reasonable service. I have taken my car to R&R twice now. The first time it was engine overheating problem and I figured the water pump or thermostat was the issue and was prepared to pay big bucks. They called a little while later and said a coolant hose clamp has come loose and leaked. They replaced the clamp and charged something nominal like $30. More recently I had my car into Kendall Toyota for a recall and they said in multipoint inspection that my brakes were at 3 to 5 mm remaining and needed replacement. I took the car to R&R for brake job and oil change. A little while later R&R called and said no need to do the brakes yet, that they have plenty of life left and just to keep an eye on it. Saved me almost $500. They could've had me so easily. I will keep going back to R&R. read more

An honest old school Alaskan shop that helps keep cars on the road in Anchorage. I brought in my daughters 98 'Saturn after the ice roads and some holes along the roadway took there toll. The staff recognized what the problem was and did what was necessary to get it going again. I arrived about 15 minutes before they closed, R&R locked the car up inside over night and it was ready to go the next day at a reasonable price. read more

I've been coming to R & R for over 3 years. They are honest & always do a great job & they never overcharge you for something you don't need. This will forever be my go-to place! The service manager is always so friendly as well! They are the best in town! read more

I love R & R Garage. Once again they have taken good care of me. I have been going there for over 10 years, and not once have they ever tried to up sell me or try to talk me into anything extra. They take care of business quickly, they talk to me and let me know what the problems are and what I need to do to fix them. Their prices are good and much better than quotes I've received at other places. I highly recommend them. read more

Hello, First time dealing with R&R Garage. I went in a week before service to make an appointment on my off day from work. Was greeted by the service writer, he took my information and told me to bring it in at the appointed time. Brought my car in with list of things wanted done, told me he would call me with the estimate. Got the call later, gave me the price for the job. Then i told him another problem I was having, he said they would check it out. Trouble shot the problem, informed me to keep an eye on problem and I could deal with it at a different time. Went to pick up my car and they told me that one of the problems I had listed was from an improper installation from another garage I had hired to do. Loose oil filter resulting my oil leak. They are on my last yelp. Anyway went to pay for the service, they did not change the bill even though I had them check out another problem I mentioned after the fact. Gladly paid my bill with a little extra! Thank You R&R You have a new customer. Frankie. read more

R&R truly is my go to place for anything vehicle related. I came here at first to get my studded tires put on and ended up coming back for new brakes and rotors. As a woman, I always feel a bit skeptical when an auto repair shop says I need something fixed, but these guys truly have my back. They even took pictures of my old brakes for reassurance! Honesty. Good prices. Great customer service. read more

Our family has been taking all of vehicles here for 6+years. I know we'll get an honest, fair, and competitive estimate and the work will always be done with integrity. The mechanics are friendly and will explain what and why you need something done and show you so you know what you're getting. Any work we've had done is always quick and done well. There's nobody else I'd rather take my cars too. keep up the great work guys! read more

R&R is a great! They really care about your vehicle and let you know what's going on with it so that you aren't surprised down the road. I went there because so many people I work with told me to. They all go there and have for years. Try it out; they're great! read more

I've taken my car here twice now and this is without question where I will continue to take it. The guys here are straightforward, take care of things quickly, and never charge for anything crazy or try to sell you anything unnecessary. Super reasonable prices. I always get better quotes here than anywhere else. read more

R&R really is the bees knees!! I have been in the state for several years and have used a couple of other mechanics in town. The customer service I received here will definitely keep coming back! The office staff were super friendly and the mechanics explained what was going on with my car, taking the time to really explain it instead of just tell me things "needed to be replaced." I highly recommend them!! read more

I highly recommend R & R Garage. I've been taking my cars to R & R Garage over 20 years because I trust them. They have earned my trust as they are honest good people. I pay a fair price for repairs and they are professionals and courteous. Looking for a shop for maintenance and repairs trust that R & R will get your car in quickly, get the job done right and at a fair price. read more

R&R is the only mechanic shop in town that I trust. The work is done fast and well, but most of all they are honest. I have been using them for 8 years now and don't take my cars anywhere else. Love that I have a trusted mechanic that I can take my cars to. Thanks R&R read more

I have been taking my car to and trusting in R&R Garage to repair my car for the better of 5-6 years. I thought they were very trustworthy and well-priced. I ignored the fact that the owner makes you feel like a complete idiot if you don't know everything that's wrong with your car when you call to see if they are available to fix it. Sadly, they weren't as trustworthy and the down-talking wasn't just the short phone calls to customers. One of the last experiences of bringing my car to R&R, they replaced an assembly line to my battery because I had brought my car in because it wasn't starting all the time after I had lost the main key to it. After replacing the line, they said they fixed that issue. After I paid they said my car was out front, and running. It was running because they hadn't actually fixed anything, and they knew that, they started my car with my remote, because the key I was using hadn't been programmed to my car yet. So on top of paying them to "fix" my battery, I also had to go get my key programmed to actually fix the issue. Despite them being deceptive about my car not actually being fixed, I had already been going to them for almost 4 years, so I didn't want to try to find a new shop and was hoping they wouldn't try to lie about something bigger they would do. I actually didn't ever even bring this up to them after it happened because of how rude the owner already is when you talk to him, I was afraid he would be even more rude. Jump ahead, my partner was taking my car in to get the brakes fixed. While he was waiting there he asked if he could apply for a position. They hired him almost immediately and we were excited for him to work there because it seemed like it was going to be a decent shop to be at, they got him excited for the job and made him feel welcome. Not even a week into work for the owner (Brent) and manager (Alec), they were constantly putting his intelligence down IN FRONT OF CUSTOMERS! People were actually offering and encouraging him to come apply for places they worked at because they felt so bad. It wasn't just him they would put down, it was all of their shop workers. Needless to say, my partner did not work there long. When he first started working there he was told he would be working from 8a-5p. When I would go to pick him up at 5:15, they would still be bringing cars in and they would try to ask him to stay until 6, even though I needed to be to my 2nd job and we needed to pick up our kids. He wouldn't have ever agreed to a different schedule upon being hired, so when he said he couldn't stay that late they treated him even worse, and when it came down to them starting to run low on work, they chose to keep someone who they just hired rather than keeping him on after him being there for almost 4 months and laid him off. After all of this, we brought my car in to be looked at 1 more time. My partner believed the caliper was going out and wanted to confirm it. They left me a voicemail saying it indeed was that caliper. I called back a few hours later asking if I could come pick it up, Brent told me that it was still taken apart and I couldn't pick it up until tomorrow and hung up on me. The next day came, and it was the afternoon and I still hadn't heard back about my car being put back together. I called and asked when it would be ready and Brent told me it had been ready for hours and he thought I would have picked it up already.. Seriously? R&R has some serious customer service/interpersonal skills, they are not trustworthy (the workers also look through your car for change/money laying around they can keep), and all-around a huge disappointment. This is coming from someone who was going there for 5 years! Although I do have an "inside perspective", I should have stopped going there BEFORE my partner even started working there. read more

Took my 2001 Sporttrac to have the 4-wheel drive worked on ( will not stay in 4-wheel drive ) Spent over a $ 1000 dollars replacing parts ?? the truck did not make it all the way home before it came out of 4-wheel drive again. I took it back and their response was the part was still defective and needed to be replaced. And the truck would need more repairs to fix the transmission. They could not give me a price even though they had the transmission out of the truck already ( they did not seem to be interested in repairing my truck at this point ) . Did not want to give them any more money for a repair I already paid for. Will not return or recommend them . read more