Bought a car from another owner that handed me a file folder full of repair paperwork that JT Auto performed. there is a service sticker with an upcoming service in about 2000 miles on the windsheild. I stopped in to ask what needed to be done. Was it an oil change was it a tuneup. They acted like I stole the car. Intimated to me that it was against the law for them to tell me the information I was seeking ...told me it was HIPAA related type thing. I'm literally standing there with the car.. same license plate ...same VIN... gave them all the information they needed to look in the system. She begins to try to give me generalized service intervals. I wouldn't recommend them... if they're not enough of a service to be forthcoming to recognize a vehicle that they've worked on with the work history. If they try to bullshit you about why...they will bullshit about worked needed. I wanted to keep the car there at that shop, but given the attitude of the woman that I was dealing with and given the reluctance to even entertain trying to at least give me the basic. "It's an oil change". I couldn't trust them, and I won't trust them and you should not either. I took this car to Audi and I got all the history on this car from that dealership. All I had to do is show proof of ownership. JT Auto never asked to see that. read more

I called this shop on 9/24 to check if they had any openings for service and they said they were booked up until November. They asked what was wrong and I said we have wiper issues, concerned about our safety they said bring it in and we will check it out. I brought it in and employee JT was on it. Within minutes, the vehicle was fixed. Wow now thats top service, and yes, we will be back. read more

Specialized Import Auto Service - Auto Repair Near Me - Anchorage, Alaska

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I vividly remember being a small kid, leaned over my dad's engine as he pointed to something and said "don't ever let your serpentine belt break, always replace it first, it'll break a bunch of stuff with it." So anyways, I broke my serpentine belt on the middle of C Street at midnight and it broke a bunch of stuff with it. Desperate, I had it towed to Specialized based on sort of remembering the name from a conversation once. Thank goodness I did!! These guys really took care of me, they even put up with my husband calling from out of town for updates multiple times throughout the week the repairs took. I was given an explanation of not just what needed to be fixed, but why & how it would impact my driving experience. I was given choices and explanations for work that was optional, or work that could be done to a 'good enough' level versus fully restored. The guys at the shop were always courteous and knowledgeable. My favorite part of the experience was that they got the job done for significantly less than estimated! The work took a few days longer than expected, but I understand parts can be fickle and I had a second car available to me so I wasn't in a rush. read more

Been using them for years and they have always been honest, courteous, and gotten the job done.

These people are trash! Not only did they not do their job they expect getting paid for something they didn't fix! Worst service I ever had! No one here seems to know who's in charge. "THEY"said they cleared our payment cause they didn't fix the issue and they called up yesterday claiming we still owe an out standing balance! Go here if you want to get scammed! They claimed they fixed the issue just for us to come back later cause the check engine light came back on! We wasted so much already with these people they didn't do jack! read more

I just moved to Anchorage from Fairbanks and my 2001 Subaru Forester needed some work. This shop was highly recommended to me by a couple of long-time customers. The shop exceeded my expectations- everything from making the appointment to speaking about the service needed to picking up my car-the customer service was top notch. Lucas and JT were honest, informative and helpful, the service was quick, affordable and thorough (without doing work that was not needed). I truly feel like they treated my car as if it were their own vehicle. Car problems are always stressful, but in the future when something inevitably goes wrong with my aging car (currently 190,000+miles) I am so happy/relieved to know I have a great shop to go to--and with their help, I'll easily make it to 300,000 miles. Thanks for everything Specialized Import Auto Service Inc.! read more

My Toyota had a very irritating "Mystery Rattle" behind the right rear wheel. After a quick test drive, Specialized diagnosed the problem as a loose shock absorber nut. They took the side panel off, tightened the nut, and won the Battle of the Rattle! $214, well spent. I'll be back! read more

My Volvo had an electrical issue that was causing it to overheat. This Carpenter diagnosed that all by myself! I took my car to Specialized Import Auto Service at the recommendation of one of his customers. I was told that he was not the cheapest in town but he was very good and that he could be trusted. The way I see it, if he's good and can be trusted, he is going to be more affordable than the shop that is not good and not trustworthy. You can only imagine my surprise when I found out that it was not an electrical issue! Replacing the thermostat did the trick. Quite honestly, I don't know squat about cars and have no business even guessing what the issue may be. The staff at SIAS will give me rides to work when I drop my car off. They call me and inform me of their findings with an accurate price estimate. They provide a list of other things that I will need to consider in the near future along with the cost estimates. They provide me with all of the information that I need to make well informed decisions. Specialized import auto service has earned me as a loyal customer. Thank you to JT, Jerry, and all of the crew for taking good care of Vovo and now Vovo 2.0. read more

My wife failed to let me know that she had a brake light out on her Jaguar. A week goes by and I noticed as I'm following her , that she has no brake lights except for the third one in the back window. I look up to see if it was a fuse issue. No fuse listed in the manual and not getting a hit on google. Apparently a problem had by other jaguars x type owners. Called my regular auto shop and they were fully booked for two weeks. With snow in the forecast and it being dangerous to drive they recommended Specialty Imports to me. I went down at 7:30 am the next day. No appointment, but after hearing it was a brake light issue they took my wife's car in right away. It was diagnosed and fixed within two hours. Very happy with the service, professionalism, and the overall experience. The sentiment was backed up by regulars that also showed up for service. I now have two regular auto shops to go too. Highly recommend Specialty Imports. You will not be disappointed with them. read more

A few years ago this shop did a wonderful job for my daughter and I. They completed in just a few hours what their nearby competitors were unable to in an over a day. I paid the competitor for their excuses and needed to clean the interior of my car of the leaves and gravel left from the competitor's lack of care. Specialized Import Auto Service placed covers on the seats and floorboards. They also made a list of items too keep an eye on. Fast quality work with care. I'm writing this now because they recently impressed a friend too with quality work at a reasonable price minus the drama or because they could take a part off a junker and sell it as premium work. I'm was glad to hear Specialized is still a wonderful option off international in Anchorage and am glad to post a positive review on behalf of a shop that made a difference especially when compared to other choices in their neighborhood read more

Came here to have them check out a car I was considering buying after my regular mechanic recommended them. They were super helpful in guiding me to not buy an awful car! As a young woman it can be hard to feel comfortable in a mechanic shop and to feel like your not getting scammed. Overall I would definitely recommend and will be going again! read more

I feel like I totally scored (thanks, fellow Yelpers!) by finding this shop today. I am new to Anchorage and noticed part of my Mini's spoiler sort of 'hanging' off the bumper and the inside of the wheel well looking 'not right.' Crap! As a woman alone, reliable transportation is critical and especially here in Alaska...Specialized Imports and Jerry to the rescue! I had stopped by the shop late Thur aft; Jerry asked me to return Fri morning...50 minutes later, my car was fixed (for HALF the price originally quoted, which was already fair and reasonable...apparently the repair took less 'mechanic time' and apparently, this is a FAIR and HONEST shop!) I've also never seen a shop so busy at 7:30 am on a Friday morning, so they must be doing something right! Thanks, guys, I will definitely be back. read more

Friendly, cost-effective, and honest. The mechanics here have actually recommended against having certain work done when it wasn't needed. Specialized Auto has reasonable prices and provides excellent customer service. And their waiting-room coffee is drinkable. They've done little, proactive things like check a low tire for leaks and replace an air filter. read more

I am a visitor to Anchorage and needed advice on a minor repair on a rental car. James Trueblood immediately responded when I pulled into his shop. He brought his cell so he would not miss messages, came out and got right down to business, knowing what to do and not hesitant to "get his hands dirty" in fixing up the car so it was perfect. He was courteous, helpful, knew how to fix the problem and did it himself! Amazing service. Amazing guy. I left knowing there were still unselfish, knowledgeable and "nice" guys still in business. Anchorage is lucky to have him. Mark read more

I'm so glad to have found these guys! My Cv axel went out and I took my car to the dealership to get checked out. My experience there was less than ideal and I was quoted over $900 to get it fixed and 7-10 business days. My husband decided to call around and remembered a great experience he had with these guys in the past. They were able to get my car in, get it fixed, and change my oil for a fraction of the cost and in about 24 hours! They saved us time and money. They are skilled, honest, knowledgable mechanics. Going forward they are the only team I want working on my vehicles. read more

Wow! What a deal! I feel pretty incompetent around cars and I feel pretty vulnerable whenever I need work done. So, I was asking around for a good mechanic and everyone kept recommending these guys. They were polite, professional and I felt safe working with them. I am so glad I took my car here. After I dropped off my car, they shuttled me to work. Then, when my car was finished, they sent a shuttle to pick me up! That is cool! Also, my car runs so much better too. read more