1. Quality Tire & Auto Service

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Anchorage, AK

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Quality Tire & Auto Service

3.3 (12 reviews)
Closed • 9:00 am - 5:00 pm

Services - Quality Tire & Auto Service

Oil changes

Tire balancing

Tire installation

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The picture Quality Tire sent me when they had my entire Engine taken apart. A simple Power steering leak turned into $4,000 work.
Shawn J.

Well 1st I had a simple power steering leak that turned into $2000 worth of work. This next part is where things get really bad. 1st after paying 2k to have a rack and pinion job and a bunch of other work they claim I needed their Power steering pump part exploded just 2-3 days after they replaced it. So I bring it back and it takes them 3 full days with my Acadia to replace the bad part. Naturally they blame the parts company. I finally get my Acadia back and about 4-5 days later I am driving about 40 down C street on a straightaway and it suddenly felt like I ran over a boulder. I pull over and my entire front differential is ripped apart and my drive-line is dragging on the concrete. These are all parts Quality Tire had just taken apart to do my Rack and pinion job 4-5 days before. So I bring it back to them and this time they blame me and say "Oh you must have hit something!" Funny thing is I didn't hit anything in those 4-5 days. So naturally they want $2,000 more to fix it, and didn't take any responsibility. I've talked with several other mechanics that have told me "They didn't put it back together correctly." So after having to pay them another 2k, now totaling $4,000 I was pretty much done with the owner who I thought was a friend and former coworker. A week passes and I then notice that My brand new Nokian Hakkepeelita studded tires are suddenly showing all the way through the rubber down to the metal sidewalls on both my front tires. So sadly I had to go back to Quality once again and have them change my tires over to my summer tires and re-align my wheels since it was obvious their machine caused this. Then about 1 week later I brought it back because now my summer tires are also starting to show metal. Quality put on an old crappy set of summer tires and for some reason 18 inch wheels(My Acadia calls for 255-60-19 tires.) that have caused the computer in my Acadia to make all kinds of noises and lights to come on. I ended up having to go down the street to a different shop and take a day off and pay them $175 to do an alignment before this set of tires also gets ruined. Did Quality offer to pay for the alignment at the other shop? Of course not. I had to pay once again for their screw ups. And they still had the "Right" wheels for my Acadia at their shop. I had to go back and pick them up and at no point did Vatau their owner offer to help me pay for new tires or the alignment I had to go elsewhere to pay and have fixed. He did tell me several months ago that he "Wanted to make everything right." But I guess I'm on my own. Many shops do not work on Acadia's because they are very advanced and complicated. While they had the entire engine out(I was sent a picture. And the front differential and drive-train were removed. I've saved all the pictures of my ruined tires and my torn to shreds front differential and driveline just days after they had my entire engine removed for a future case. I found out from L&M motors that there is no reason to have my entire engine out to do the work Quality tire did. I trust L&M and the other shops I now go to.) it was taking them much longer than expected and over the phone they told me "They were struggling and these Acadias are complicated". I wish they had told me beforehand that my Acadia SLT was going to be a problem for them, like many other shops will tell you. So at this point I am out $2,000(I'm not including the rack and pinion and other work from the 1st job.) in shop work and parts, 1 set of summer tires, and more importantly 1 brand new set of $1400 Nokian studded tires. As well as having to pay for an alignment elsewhere out of my own pocket. Add it all up and it's over $4,000 I have lost. "If" the owner had kept his word and at least bought me a new set of summer tires and a replacement set of Nokian tires I would have called it good. I'm very reasonable. But instead all of my texts to the owner went unanswered and he gave me the cold shoulder when I came in to get my 19 inch wheels back. Now I will have to buy 2 new sets of tires and every other mechanic I have talked to said "There's just no way your front differential and driveline just ripped apart 4-5 days after they had it all taken apart. Wayyy too coincidental!!! They just missed 1-2 bolts or screws and thats what caused your Acadia to fall apart." I also asked the owner "How much to replace the clutch in my Jeep?" He answered after thinking about it.."$2,500." I went over to L&M and asked them the same question and they told me "$1700." I told them what quality tires quote was and they said "Theres just no way a clutch in a 2015 Jeep should cost that much!!" So now I realize I made a big mistake in trusting Quality Tire and auto and since I was raised by an attorney dad he has advised me to take them to court which is what I really didn't want to have to do. I just wanted Quality to make things right. But off to the courthouse I have to go and we'll let a judge decide.

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7 years ago

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7 months ago

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7 months ago

My mom had bring in my car for a flat repair, got it back with two tires switched and tire still flat.

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2 years ago

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Chevrolet of South Anchorage - Our newly remodeled facility - 04/2013

Chevrolet of South Anchorage

(120 reviews)

I wouldn't recommend buying anything from this location. In my experience, the staff had poor…read morecommunication, were disrespectful, and seemed more interested in charging extra fees than helping customers. I paid to have my truck towed to their lot, only to find out I had to pay for a second tow because they didn't have a vehicle capable of moving it into the service bay. On top of paying our deductible to use the extended warranty, we were then expected to pay again just to have the truck moved about 100 feet into the bay. I also would not recommend Josh as an adjuster. When I asked questions about the repair process, he told me he had already explained everything and wasn't going to explain it again. After that, he accused me of being the rude one. It was a frustrating and unprofessional experience. Overall, this was one of the worst customer service experiences I've had. I won't be purchasing another Chevrolet from the Anchorage dealership, and I wouldn't recommend it to others.

Service is a joke! Do not go there ! Had my vehicle for almost a month with no end in sight! This…read moreplace is for the birds! Ever been to school and noticed the kids that sucked well guess what they all grew up and the all work here. Also..business owner Representative don't need to respond just better your business, should not take a week to diagnose a vehicle with little to no communication, COVID is over better catch up to the real world. How you deliver customer service in your service department leaves a lot to be desired. I repeat to everyone reading this DO NOT BRING YOUR VEHICLES HERE.

Moore & Sons - Thank you Moore & Sons

Moore & Sons

(35 reviews)

I started taking my vehicle to Moore & Sons when I first moved to Alaska because the business I…read moreworked for at the time took the fleet vehicles there. I have never been disappointed with the service. They are always quick, polite, and reasonably priced. When I needed some body work done that they couldn't do there, they referred me to a great shop. It is unfortunate that the previous reviewer had such a poor experience, because I have never heard anyone else give Moore & Sons a bad review.

I've been doing to the same tire place for ten years. And today I decided to give someone else…read more(closer to my house) a try. What a horrible decision. Pros: When I called in the morning they were able to get me in same day for a tire changeover Cons: Everything else. When you arrive it's unclear where you go to drop your car off. I wasn't sure if I line up at one of the garages or park and go inside. The parking lot was completely filled. So I took the first option. I was quoted one hour, and said I was going to get picked up to grab lunch, they said no problem we will call when the car is done. 4 hours passed, I called to see if the car was done. Thankfully. When I got in my car to leave one of the tire sensors was flashing telling me I had a flat tire. Which obviously I didn't. I went back inside and asked for my sensor to be reset. The guy at the desk was extremely rude and told me if my sensor wasn't working then it wasn't working when I brought it in. I was kind in letting him no I brought my car in with no issues other than the studs needing to be changed out for the season. He had someone grab my keys and reset the sensor for me. I didn't go back inside just grabbed my car and left. I am 99.8% sure a pair of sunglasses I left in the center console were swiped. I wasn't 100% sure so I didn't say anything but I'm very confident in that. Lastly. The price. I've been paying $70-90 for tire changeovers. This was $120! To sum it up - I don't recommend this place and will never be coming back.

Quality Tire & Auto Service - oilchange - Updated October 2026

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