I called about a appraisal and he was just flat out rude clearly doesn't want any business or money…read morewith the attitude he gives to others

I don't think anyone will ever understand the mental, emotional, and financial damage and hardship,…read moreput on me and my family, by going through this dealership. Classic manipulation tactics -- they will provide misinformation, say and do anything for a signature. Unless you bring/are someone who is trained in recognizing these dishonest business stratagems, I don't recommend going here :( so disheartening

This review is for Alex in Sales, and Logan from finance…read more My dream car came on the BMW lot as a trade in from someone else in Feb 2025. I worked with Alex previously when he was at the Audi dealership and he knew I was on the market for an X3M so when he got the trade in, he texted me pictures and specs and got me in for a test drive really quickly. Alex is personable, professional, loves cars and is just overall a nice guy to do business with. We went back and forth on the price of the vehicle as well as the price of my trade in for a few days; negotiating can be stressful but Alex knew how badly I wanted that car so after going around and around a few times, we finally came to an OTD vehicle price on both the X3M as well as my trade in. Got it all signed and approved by one of the sales managers and was able to put a deposit down to hold the car for me while BMW inspected, serviced and ordered a replacement part for me. I worked with Logan when it was time to sign everything. He's the finance guy. Logan's the kind of person I'd be friends with outside of the office. Logan and Alex got me the best possible rate even after I went out and got pre-approved at other financial institutions. I was shocked at the rate they got me compared to what I was able to obtain on my own. Financing through BMW was an easy decision to make and Logan made the signing process fast and enjoyable. I don't feel like he or anyone in the sales process hid anything from me, ripped me off, made me uncomfortable in any way. He and Alex really did have my best interests at heart when getting my financing in order as well as when it came to deciding on whether to buy an extended warranty or any other add ons for the vehicle. I had to wait a few days to pick up the car because a replacement part was being shipped from Germany (gotta love Euros haha). On the day I went to pick the car up, Alex had it detailed inside and out, filled it up with a full tank, and moved it inside the showroom floor to keep it nice and clean for me until I got off work. I've bought a few cars in my life, including several Euros, and no dealership has ever presented the vehicle for pickup as well as they did here. I also want to mention that Alex went above and beyond for me with trying to get the previous owner to transfer over their DroneMobile (remote start) subscription to me. It was a pain in the a** trying to get that done and Alex really didn't need to follow up with the previous owner as many times as he did; he even went out of his way to call Safe and Sound in Anchorage, explain the situation to them, and get me in for an appointment to have the DroneMobile module replaced since the previous owner wouldn't transfer it. He didn't need to do any of that. But he did it gladly and without me even asking him to. All in all, I can really say it was a good car buying experience. The dealership itself is nice, employees are friendly (I had to bring my whole family in at one point and everyone was very helpful and accommodating, especially Alex), and I don't have any buyers regret. I don't feel like I was taken advantage of in any way, I feel like I got a fair deal on both the X3M and the trade in, and financing was a breeze. If you decide to shop here, make sure you ask for Alex. He loves what he does, he has great taste in cars and he actually cares about his customers. This is how you get returning customers. I am now waiting to get new All Seasons that he helped me buy through the dealership as well. I'll gladly be back for all my maintenance services in the future, too.

This entire nightmare kicked off in the first week of January. My husband set an early morning…read moreappointment to get the car checked and to receive a quote for repairs. He called at the end of the day, and guess what? They hadn't even bothered to look at the car, even though it was dropped off at 8 AM! Talk about unprofessional. On the second day, we finally figured out what was wrong with the car. We paid for both the inspection and the part, and they ordered it, promising to call us once it arrived. A month later? Crickets. No one called us. We had to follow up ourselves, only to find out the part was just sitting there, and not a single person could be bothered to inform us. So we scheduled the repair. My husband went in first thing in the morning, and what do you know? The part was busted! They needed to re-order it, assuring us they would expedite the shipping and call us when it arrived. Did they do that? Of course not! We waited another month before we finally decided to take the initiative and call to schedule an appointment ourselves. Today was the day of the appointment. My husband was told to come in early so they could take care of it right away. Guess what happened? The part was backordered! No one had the decency to let us know. They scheduled it, claiming the part had arrived! This is now the third month we've been trying to get this fixed, and I'm beyond frustrated every time my husband comes home with the same disappointing news: the problem is still unresolved. This business is shockingly unprofessional and utterly unreliable. Save yourself the headache and take your business elsewhere!

I bought my 2015 Subaru Crosstrek from Tony's in July 2023. I had a super positive experience in…read morethe sales process and did actually negotiate a cash deal with them (~$17k on a reconstructed title). They were always friendly and kind. Cars go off their lot like hotcakes, so there's not much time for hesitation. I will say, now having to repeat this process again about 3 years later: do your research when it comes to CVT transmissions. It's not Tony's fault, but I never would have bought a CVT period, let alone a pre-2018 Subaru if I hadn't been in an urgent car desperation situation.

So we started our recent car buying experience here at Tony's and found the salesman Tyler to be…read morevery friendly and knowledgeable about the inventory on the lot. We were introduced to one of the owners who was busy helping people and working hard himself which I appreciate in any business owner. There were quite a few cars on the lot that were reasonably priced and they seemed upfront about the titles and information on the car. We did not end up purchasing a vehicle from them but had an overall decent experience shopping with them

we came from Texas, took cab to car lot drove out, the next day truck light came on they fixed it,…read morethe wheels are to big for it, the steering was shaking, the truck broke down coming back to the house. had to take to a different car lot to sale. got very little for truck, car lot we sold to said it was a piece of trash. I will have to pay on car I don't have to keep credit good. Lost 2,000 down payment! I give it a 0 stars go to a dealership to get a car. not a place like this.

These guys are awesome! Tony and Ben are super chill and really take care of you. I've bought a lot…read moreof used vehicles over the years, and this has easily been the best experience I've had. Honest, friendly, and genuinely helpful. Highly recommend!

The best used dealership I've ever been to. I didn't feel pressured at all and got a great deal…read more Their inventory is always changing so make sure you snag the car you like when you find it. I was waiting to hear back from a private company as to whether or not I was approved for an auto loan, and they held the car for me even while pre-approved people came in. Truly one of the best dealerships I've ever been to and I would recommend them to anyone!

Great family run business! We searched for over a year to find a specific type of van for our large…read morefamily. We're so pleased the bigger used car search engines directed us here last month. Jim was great to work with and love the family atmosphere. Even my partner was pleased and he's got a great eye for untrustworthy individuals. The van is just what we needed. Really appreciate all the effort they put into making sure it was mechanically sound. Highly recommend coming here for your next used vehicle. We live 4 hrs away and it was well worth the trip!

Through accidental circumstance I ended up looking just about every place besides Payless first, I…read morereally wish I had just started here to begin with. Everyone is happy when they get a new car, but Ali and his crew shined on multiple levels while helping me through this purchase. What you will notice before you ever see the face of an employee at Payless, is that all of the cars are in amazing shape, and there is a fair selection to choose from. No other used vehicle dealers have a lot that looks this nice. They seem to curate some of their stock in order to have some unique models. The next thing that you will notice if you do some quick googling on your phone; they likely have the best prices for the vehicles that they stock. You should ALWAYS shop around, but over the course of weeks of looking, no one beat these guys on the mid-level sedans that I was looking at. Walk in and you are politely greeted by one of the floor men, if you have some rigs in mind, you tell them, they take you out to the car, hand you the keys and wave as you take it out to drive it. What?! No, seriously. They helped me get a far better loan, I NEVER felt pressure for ANYTHING from them, and they were transparent about every detail on the vehicle from price to CarFax and in between. I experienced the most sincere and professional customer treatment that there is to be had in Anchorage. They offer REALLY great aftermarket warranty options. They offer customization features at an amazing price (I got a tint and awesome autostart, even some paint touch-up because I am picky), and they were kind enough to put me in a loaner while my new car was getting these things done after purchase. I could go into a lot more detail but I just want you to know that you should give these guys a shot before ANYONE else in town. I WENT to everyone else, and wasn't happy for a hundred reasons. Then I found Payless. They will always get my business first, now that I have experienced their professional and personal courtesy. Don't be shied away because of the beautiful and fancy cars on the front lot, you could drive away in one, I did. These guys want your business, and they work hard for it with honesty rather than waiting for you to turn around and walk off before getting reasonable.

They sold me a car that was 8 grand higher then the estimated value of the car and didn't have it…read morecleaned and when I signed up for insurance it said the brakes were past due to be serviced and the mileage that they reported it at was wrong also he made me believe that that was the biggest car that I could afford at the price I set. After I was sold the car my salesman was let go. I asked for a car with space and got the opposite even tho I told the guy I needed the car that's why I was there and had the time to look also the battery was dead and he tried to tell me to just charge it but I had to be very adamant that it be changed

Marcos Henriquez is amazing service advisor, I have some issues with my Lexus and he has taken…read morecare of everything even washed my car was not expecting that at all thank you

I left a strong, five-star review soon after we purchased our 2017 Lexus RX350. The car was great…read morefor the first six years we owned it and I had no issues with Kendall's servicing of our car. However, starting in the fall of 2022 all of that changed. I doubt if I would buy another car from Kendall or another Lexus. The most significant reason we bought our Lexus initially was for all the advanced safety features. Other important reasons were the Enform app which included remote start and monitoring of the car, and that we were able to reserve a loaner car when we brought the car in for repair or service. In the fall of 2022 Lexus dropped support of the Enform app stating that this was because it was based on 3G which was no longer supported. I was able to quickly find an after market solution that was better than Enform, with a cheaper annual fee, for about $600. It would have been good of Lexus, who probably could have gotten this, or a similar solution in bulk far cheaper. I would have been glad to pay half of that cost, if Lexus would have been more accommodating and concerned about their customers. At the same time Kendall indicated they had cut back the number of loaner cars and that we could no longer make a reservation--first come first serve, which effectively makes this service useless. Soon thereafter I needed routine brake job. I was quoted $2,500, which shocked me. I got excellent, guaranteed brake job at a dealer I have a long standing relationship with for $700 less. Also, my auto dim switch was acting up. The service manager indicated they could not figure out how to fix it and would research this and get back to me. The service rep promised she would call me the next Monday. That was two years ago. I have never heard from either of them. I wrote a thoughtful, polite letter to the General Manager expressing my frustrations and asking him to consider talking to me about this. I never heard back. I wrote a second letter, a month later. This time the Service Manager called because "he was told to". He obviously didn't want to talk to me, he had nothing to add, he was not interested in listening to me and discussing the matter. It would have been better off if he had never called me. I then wrote a letter to the head of Lexus of America. I explained my problems and provided him copies of what I had sent to Kendall. Again I have heard nothing. I have subsequentially sold the car. I doubt I will ever buy a product from Kendall or Lexus again, which is too bad. We liked the car.

Great bunch of guys! Not the usual cheesy used car sales types. After test driving a couple of…read morevehicles we were asked if we might be interested in a truck that had not been detailed yet. Ended up purchasing and were very happy with the deal! Overall a great experience!

Love this place. We have bought two vehicles here. We were just checking them out not really…read moreserious in buying yet when we saw a Jeep that we couldn't pass up. Problem was that we had an hour before we had to be at the airport to catch a flight. They worked very fast and got the paperwork done and everything out of the old vehicle in with the new within that hour. Awesome!! SO we decided to try a second time. This time we saw one online that we wanted. When we arrived, a couple already were looking at it and went in to try to finance it. So we gave our number to the sales rep ( just in case the deal falls through) and before we got down the street to Target we got the call. We went back right away and bought the car.