The best used dealership I've ever been to. I didn't feel pressured at all and got a great deal…read more Their inventory is always changing so make sure you snag the car you like when you find it. I was waiting to hear back from a private company as to whether or not I was approved for an auto loan, and they held the car for me even while pre-approved people came in. Truly one of the best dealerships I've ever been to and I would recommend them to anyone!

Great family run business! We searched for over a year to find a specific type of van for our large…read morefamily. We're so pleased the bigger used car search engines directed us here last month. Jim was great to work with and love the family atmosphere. Even my partner was pleased and he's got a great eye for untrustworthy individuals. The van is just what we needed. Really appreciate all the effort they put into making sure it was mechanically sound. Highly recommend coming here for your next used vehicle. We live 4 hrs away and it was well worth the trip!

Crooked money hungry scumbags avoid at all costs. Sold my auntie a wrecked vehicle and warranty…read morewith a washed title for 30k, of course it's not working and now trying to send us to collections. Luckily the bank is aware

Great experience. The thing that struck me first and foremost was that Toby, the salesperson we…read moreworked with, greeted my wife first and treated her with the same respect he treated me. Several things to note. 1. The salespersons will let you wander around on your own. 1b. When you're interested in driving a car, they bring it around to the front and let it warm up for you. They also scrap the ice and get it all ready. 2. They will let you take the cars for drives on your own. They didn't tell us where to go or how long to be out. 3. They will work with prices. If you have a reasonable offer, they seem willing to work. More than anything, I was impressed how Toby (our salesperson) treated my wife. He greeted her first and asked whose name should go first in the paperwork. He was never pushy or, as my wife said it, never said those car salesman lines. He asked questions and quickly and efficiently addressed all our questions. When we asked if we could take it to our mechanic, he said sure and was helpful in explaining ways we could do that. They also had an inspection done and gave it to us. For the record, our mechanic said the exact same things that were said in the inspection that was given to us in the office. We will return to this place when we are ready to buy another car. I can't imagine doing business with any other salesperson.

I purchased a 2025 Mercedes-Benz CLE 53 AMG in June after finding the vehicle listed on CarGurus…read more Because I was purchasing the vehicle from out of state, I contacted the dealership directly and began working with Nathan in Sales. Before agreeing to purchase the vehicle, I specifically asked Nathan to perform a walk-around and identify any obvious flaws or damage. I also requested detailed photographs, including pictures of the rims, seats, and overall condition of the vehicle. Nathan provided the requested photos, and based on those photographs and his representation of the vehicle's condition, everything appeared satisfactory. I therefore proceeded with the purchase. After arranging transportation, the vehicle was delivered to me on July 25th. Immediately upon delivery, I discovered that the windshield had a significant crack extending from the bottom of the windshield toward the top. I asked the transport driver what had happened, and he informed me that the vehicle was already in that condition when they received it from the dealership. I contacted Nathan later that same day. Initially, he told me that he must have missed the damage and that once his manager returned, they would make it right. During our conversation, Nathan also stated: "I don't think we ever disclose windshield cracks or chips. Here in Alaska, it is common due to the amount of rocks they use on the roads in the winter. I normally catch those things and handle them prior to sale. This is completely on me and my mistake." Nathan asked me to give him some time to speak with his manager so the issue could be corrected. The manager he was referring to was David Billman, who was out of the country at the time. I asked whether there was another manager I could speak with and was referred to Travis Palmer. However, Travis also stated that the matter would have to wait until David returned. During that conversation, I explained that the windshield damage had never been disclosed in the online listing or at any point during the sales process. His response was essentially, "Why would we disclose it?" I found that response extremely concerning. According to the dealership's own paperwork, this vehicle underwent a 138-point Quality and Safety Inspection. A windshield crack of this size should have been readily apparent during such an inspection. At a minimum, it should have been disclosed to me before I agreed to purchase the vehicle. Given the extent of the damage, I also question how it could have been overlooked during both the inspection and the requested pre-purchase walk-around. Approximately one week later, after David returned, Nathan presented the matter to him. I was then informed that the dealership would not cover the windshield replacement. I subsequently contacted Lithia Cares, the company's corporate office, and was told that the matter would be reviewed. Their proposed resolution was that the dealership would reimburse my insurance deductible if I chose to have the windshield replaced through my own automobile insurance. I do not consider this an appropriate or ethical resolution. The windshield was damaged before the vehicle was delivered to me, and the damage existed prior to my taking possession of the vehicle. I should not be expected to submit an insurance claim for pre-existing damage that occurred before I owned or possessed the vehicle. Doing so could also potentially affect my insurance history or future premiums. More importantly, the financial responsibility for correcting a condition that existed before delivery should not be transferred from the dealership to me or my insurance carrier. Throughout this process, I have been particularly disappointed by the dismissive attitude toward what I believe is a straightforward issue. This is not simply about the cost of replacing a windshield. It is about transparency, accountability, and the representations made to a customer purchasing a vehicle remotely. I relied upon the dealership's photographs, the requested walk-around, the representations of its salesperson, and the dealership's own 138-point Quality and Safety Inspection when deciding to purchase this vehicle. Had the windshield damage been properly disclosed, I could have addressed the issue before completing the transaction or required that it be repaired as a condition of the sale. I have purchased vehicles from other out-of-state dealerships and have never experienced anything comparable to this situation. I am simply requesting a reasonable resolution: the dealership should take responsibility for the pre-existing windshield damage and cover the full cost of replacing the windshield without requiring me to submit a claim through my personal automobile insurance. I believe that is a fair and appropriate resolution given the circumstances.

I am extremely disappointed with the service I have received from BMW of Anchorage. My vehicle has…read morebeen at the dealership for over a month (nearly 35 days) for an A/C repair and an oil change. Throughout this entire process, I have received excuse after excuse instead of clear communication or a solution. I have been told that the employee assigned to my vehicle was sick, then that the employee had quit, then that no technician was available, then that the part was delayed, and later that the part had arrived but there was still no one available to complete the repair. Every time I call, I get a different explanation. I have even had to go to the dealership in person just to ask if I could get my own vehicle back because no one could tell me when it would be finished. I also asked for a loaner or rental vehicle since I have been without transportation for so long, but they were unable to provide one. What made the experience even worse was the customer service. The service advisors I dealt with were dismissive and condescending. I left feeling like my concerns were not taken seriously or treated with the respect every customer deserves. Being without my vehicle for more than a month has had a significant impact on my daily life and work. This level of service is simply unacceptable for a BMW dealership. I would appreciate it if a service manager or general manager would contact me directly to resolve this matter. At this point, I am beyond frustrated and expect accountability and a resolution.

Through accidental circumstance I ended up looking just about every place besides Payless first, I…read morereally wish I had just started here to begin with. Everyone is happy when they get a new car, but Ali and his crew shined on multiple levels while helping me through this purchase. What you will notice before you ever see the face of an employee at Payless, is that all of the cars are in amazing shape, and there is a fair selection to choose from. No other used vehicle dealers have a lot that looks this nice. They seem to curate some of their stock in order to have some unique models. The next thing that you will notice if you do some quick googling on your phone; they likely have the best prices for the vehicles that they stock. You should ALWAYS shop around, but over the course of weeks of looking, no one beat these guys on the mid-level sedans that I was looking at. Walk in and you are politely greeted by one of the floor men, if you have some rigs in mind, you tell them, they take you out to the car, hand you the keys and wave as you take it out to drive it. What?! No, seriously. They helped me get a far better loan, I NEVER felt pressure for ANYTHING from them, and they were transparent about every detail on the vehicle from price to CarFax and in between. I experienced the most sincere and professional customer treatment that there is to be had in Anchorage. They offer REALLY great aftermarket warranty options. They offer customization features at an amazing price (I got a tint and awesome autostart, even some paint touch-up because I am picky), and they were kind enough to put me in a loaner while my new car was getting these things done after purchase. I could go into a lot more detail but I just want you to know that you should give these guys a shot before ANYONE else in town. I WENT to everyone else, and wasn't happy for a hundred reasons. Then I found Payless. They will always get my business first, now that I have experienced their professional and personal courtesy. Don't be shied away because of the beautiful and fancy cars on the front lot, you could drive away in one, I did. These guys want your business, and they work hard for it with honesty rather than waiting for you to turn around and walk off before getting reasonable.

They sold me a car that was 8 grand higher then the estimated value of the car and didn't have it…read morecleaned and when I signed up for insurance it said the brakes were past due to be serviced and the mileage that they reported it at was wrong also he made me believe that that was the biggest car that I could afford at the price I set. After I was sold the car my salesman was let go. I asked for a car with space and got the opposite even tho I told the guy I needed the car that's why I was there and had the time to look also the battery was dead and he tried to tell me to just charge it but I had to be very adamant that it be changed

I called about a appraisal and he was just flat out rude clearly doesn't want any business or money…read morewith the attitude he gives to others

I don't think anyone will ever understand the mental, emotional, and financial damage and hardship,…read moreput on me and my family, by going through this dealership. Classic manipulation tactics -- they will provide misinformation, say and do anything for a signature. Unless you bring/are someone who is trained in recognizing these dishonest business stratagems, I don't recommend going here :( so disheartening

This is my second vehicle from Quality and my family has also purchased two cars from them. They…read morealways have amazing, quality, affordable and well maintained vehicles to purchase. I guess that's why it's in the name! They were patient with me while I went through the loan process and held the vehicle for me while I was finishing up paperwork all over town even though it had a lot off interest. Of course they offered me assistance with this too! As far as trade-in values you won't find a complaint from me! The big dealerships are a joke as far as trade-in values so I like to go to "the little guys." I got exactly what I wanted for trade-in. Another great thing is they do not harass you the moment you drive onto their lot to look, which I love. It's stressful and it can make me feel like prey around sharks when that happens, so bravo to Quality for that! If you have an inquiry you just head inside and anyone is willing to help you. Test drives are easy to do as well with just a copy of your license. They will let you take it out solo (with some exceptions they have to ride along) which I find also great because it's more relaxing to me to get a feel for the vehicle and not worry about awkward small talk with a stranger. Thank you to Nick and the whole Quality team!

This was an amazing experience because of the Quality team! Left there feeling accomplished and…read morewell respected! They made buying a quality vehicle a breeze! Much appreciated to both! Love my vehicle! Thanks again!

Marcos Henriquez is amazing service advisor, I have some issues with my Lexus and he has taken…read morecare of everything even washed my car was not expecting that at all thank you

I left a strong, five-star review soon after we purchased our 2017 Lexus RX350. The car was great…read morefor the first six years we owned it and I had no issues with Kendall's servicing of our car. However, starting in the fall of 2022 all of that changed. I doubt if I would buy another car from Kendall or another Lexus. The most significant reason we bought our Lexus initially was for all the advanced safety features. Other important reasons were the Enform app which included remote start and monitoring of the car, and that we were able to reserve a loaner car when we brought the car in for repair or service. In the fall of 2022 Lexus dropped support of the Enform app stating that this was because it was based on 3G which was no longer supported. I was able to quickly find an after market solution that was better than Enform, with a cheaper annual fee, for about $600. It would have been good of Lexus, who probably could have gotten this, or a similar solution in bulk far cheaper. I would have been glad to pay half of that cost, if Lexus would have been more accommodating and concerned about their customers. At the same time Kendall indicated they had cut back the number of loaner cars and that we could no longer make a reservation--first come first serve, which effectively makes this service useless. Soon thereafter I needed routine brake job. I was quoted $2,500, which shocked me. I got excellent, guaranteed brake job at a dealer I have a long standing relationship with for $700 less. Also, my auto dim switch was acting up. The service manager indicated they could not figure out how to fix it and would research this and get back to me. The service rep promised she would call me the next Monday. That was two years ago. I have never heard from either of them. I wrote a thoughtful, polite letter to the General Manager expressing my frustrations and asking him to consider talking to me about this. I never heard back. I wrote a second letter, a month later. This time the Service Manager called because "he was told to". He obviously didn't want to talk to me, he had nothing to add, he was not interested in listening to me and discussing the matter. It would have been better off if he had never called me. I then wrote a letter to the head of Lexus of America. I explained my problems and provided him copies of what I had sent to Kendall. Again I have heard nothing. I have subsequentially sold the car. I doubt I will ever buy a product from Kendall or Lexus again, which is too bad. We liked the car.

I appreciate and value Continental Auto Group for their care and concern for of their customers…read more I've been a customer for over 25 years and I've always been treated with respect and dignity for any reason, big or small. The general managers, Seth and Steve, plus Willy, salesman extrordinaire, truly go the extra mile in all their dealings and they're honest, patient, respectful and genuinely caring in their customer service approach. I will never go anywhere else for my vehicle needs.

Updating my earlier review: Continental Mazda has since resolved the issues I mentioned, and they…read morehandled the situation in a very courteous and professional manner.