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    Big Lake Post Office

    3.0 (1 review)

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    2 months ago

    They tend to lose track of packages and they accept usps only, no ups or fedex. Plus they are closed on Saturday.

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    US Post Office

    US Post Office

    2.3(29 reviews)
    17.7 mi

    Seems like a waste to review the post office. So I'll just tell you my story…read more I will say that the postal folks at Eagle River are fantastic. Many things are outside their control and they are most definitely understaffed. That being said they do work hard. To a degree they are still an entity of the United States government, nothing says "I require patience" more than the federal government. Right? I reiterate. The workers, from clerks to my carriers, are all wonderful people thrust into a challenging situation. MY STORY: If you've been to the ER P.O. in December this past year, you probably waited 2 hours plus. I know I did. 1 hour and 45 minutes in line. TWENTY MINUTES to find my package. It was much needed medical supplies and I was traveling the next day. Come to find out my box was on one of a hundred pallets for 9 days. No wonder they struggled to find it. We flew to Nevada and boxed up 23 large containers and a bowling ball to be sent back to Eagle River. We mailed six per day at the retail ground rate which is the cheapest cost available. You can also expect delivery in two weeks (they warn you it could take upwards of 30 days). Perfect! We have to fly back home and prepare space for our junkola! Fast forward to landing at Ted Stevens Tuesday night. As we pull up in our driveway we see six of the boxes have beat us home. Wait.......what? That's only 4 days! The next morning, six more parcels, as well as the next day. The first 19 packages all took 4 days from Reno. The last 4? It's been almost three weeks and they can't find the bowling ball. It hasn't checked in anywhere and we can't do anything about it for another week. Luckily, the important material all made it here, making this a most hilarious adventure. Oy vey, if packages could talk! I hope you enjoyed my usps saga as much as I did sharing it. 01/23

    A five star review for a Post Office?!! What?!! Yeah, this was definitely a five star moment for…read moreme. I was in need of a new passport and pleased to see online that the ER location offered appointments, albeit a couple weeks out. No biggie, I have time. I made my appointment online for mid week, a.m. and definitely made the right choice! Three people at the counter helping others and once it was my turn, I was asked to step over to one gal who takes care of them. She was helping another gentleman, being super playful and courteous, as was he. She was equally so with me as well. The process was super fast; I was in and out in about 10 minutes. I mentioned to her that this was not even remotely what I was use to at my Chugiak PO and she said 'sadly, I've heard that many times'. They could really learn something about being friendly at our location. Heck, a simple hello would be appreciated... they're rude and crotchety beyond measure. Anywho... I digress! Excellent customer service across the board in Eagle River and I noticed it with each customer that was helped.

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    US Post Office
    US Post Office - Does this look full to you?

    Does this look full to you?

    US Post Office

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    US Post Office - 6/4/22- my mailbox was "full" according to them at 7:43am!! I don't think so.

    US Post Office

    2.3(9 reviews)
    15.6 mi

    Missing package at our P.O. Box!!! Was told "...it was already picked up." No one else picks up…read morethe mail/items except myself. I called as the website indicated for "customer service" with the number indicated on their website. I have the tracking number indicating this large package had been delivered. It was not picked up by myself. The line was L-O-N-G the day I first inquired about my package and was told it had already been picked up. I waited my turn...for that response. So I called to again ask it my large package with the TRACKING NUMBER to match it on any boxes is still there because I never received it. The younger sounding male voice immediately told me that .... "...the line is really L-O-N-G and I don't have time to go look for it. You could just fill out some missing paperwork and....I'll call you back." This kid didn't ask for my phone number!! What a complete joke!! There is ALWAYS ALWAYS ALWAYS a L-O-N-G, L-O-N-G, L-O-N-G, L-O-N-G line. Everyone WAITS their turn. Doing their time. Only to get served this type of my hard earned money to pay THEIR paycheck. Where is my package? Who will actually take a moment to look to find at the very moment for my package in lieu of fill this out or that much less "..call me back." Yeah right!! This community has been GROWING and GROWING for decades. NOT ENOUGH STAFF for 'WE the PEOPLE' paying for this service.

    Just as my three previous stars were felt to be a bit hefty, I'm to the point that one is entirely…read moretoo generous. For several years now, we have killed them with kindness because that's who we are and we feel for the staff and the amount of people that they deal with daily and I'm just over it. Between the passive aggressive smirk on his face, talk down to you Kyle and the lack of willingness to assist you in getting your package, I'm just so over being extra polite and trying to be a ray of sunshine in their day. Numerous times, we have had notifications via email in our USPS Informed Digest letting us know a package was there that day... followed up by tracking the package and sometimes even a text notification that it's there. Excited to pick up whatever it is that's been ordered and then no slip in the box, we head to the counter and nope, now they're not willing to look into it or they just haven't managed to get around to packages yet, at 3:00pm! Wait another day... same thing. This specific instance, day three and according to USPS tracking, it's been sitting at our post office for three days and they still won't put a slip in my box to pick it up, nor assist in finding my package. Awesome!

    Photos
    US Post Office - Who knows why this one couldn't be delivered. Inadequate service maybe?

    Who knows why this one couldn't be delivered. Inadequate service maybe?

    US Post Office - Nope! Not true- was delivered just fine WITHOUT a signature day later.

    Nope! Not true- was delivered just fine WITHOUT a signature day later.

    US Post Office - So the post office can only deliver 2 of the 3 packages? We'll see if the other two actually make it.

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    So the post office can only deliver 2 of the 3 packages? We'll see if the other two actually make it.

    Big Lake Post Office - postoffices - Updated May 2026

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