I understand that due to others abusing the lobby when it was open 24 hours we now have restricted times we can get our mail from our PO boxes. It is really inconvenient especially since the yearly fee is very high and goes up a lot every year. But, today, Sunday at 1:30 pm, I went to get my mail and the doors were locked. Why? read more

So the manager that was there was not very pleasant and the only worker that helped me after going into the line 2 times was David! He was great and super nice read more

My favorite local post office. I've always received great customer service. I'm a frequent mailer and they always have a good inventory of mailing boxes. read more

Atrocious service at the post office. Extremely rude. Lost package tracking assistance was horrible and not helpful. This location has lost or misrepresented delivery dates. Use fedex or ups!! read more

This is the second package I receive from this post office damaged. Two months ago I received a package from this post office opened and taped back up with packing tape. My t-shirt was still in there. Now I receive this package, also obviously tampered with, but this time, nothing inside. Pretty sad day when you can't trust the post office to deliver untampered packages. read more

US Post Office - Empty Package Delivered - Post Offices Near Me - Castro Valley, California

This office especially sucks. No matter what hour you call .. no answer. I called three times back to back. No voicemail either. Come into the 20th century folks! read more

Don't ship from this store unless you want the package to go missing. The one time I return something of value at this store and it goes missing. I also got insurance on the package but never got the money. They aren't helpful. I wish I never would've used this post office, I wouldn't be out $300. Next time I'm using ups. read more

I would give them 0 stars if I could. Absolutely no answer after calling them between 4pm and 4:45pm. No answering machine. No person. Nothing. I called them literally 10+ times and NOTHING. I called Hayward to see if it was the same situation, but nope, 2 rings and the nicest guy picks up. You guys need to get your s**t together. At least picking up the f**king phone. A**holes read more

US Post Office - The phone has literally been ringing for 4 minutes with no one picking up their phone. It's 4:45, you guys aren't closed yet. - Post Offices Near Me - Castro Valley, California

They don't even deserve one star! I have had MANY pieces of mail lost here. How do I know it is here? BECAUSE I will drop off bundles of mail at a time that NEVER EVER get delivered to the places I have addressed them to. The common denominator every time is the Castro Valley Post Office! Also, I have recently put a change of address that is to start NEXT WEEK, but NO I have not received packages, bills, letters all THIS WEEK! I needed one of the packages BEFORE today and alas CV post office has screwed up again. No, never ask them for tape. They WILL make you buy it even if you want to use one measly piece. No one ever answers the phone. Why haven't they been investigated for all of the missing pieces of mail? Shady shady shady. Shame. Shame. Shame. read more

I was gone for about 15 min. I had dropped my phone somewhere outside and your driver put my package, and phone in the safest place he could see. I don't know how to identify the driver, but I do want his honesty recognized, with a big thank you. #9261 29727 0048 0019 1000 7435 17 was a tracking # I believe. Delivered between 9:00-9:30, Stone Canyon, Castro Valley 94552. Again many thanks, and much appreciation. Customer read more

This is hands down the WORST post office I've ever experienced. There's ALWAYS a line and the workers are beyond slow! It's never stocked with any of the free packing envelopes, but there's plenty you can buy....hmmmm interesting! I've been calling for two days. ANSWER THE DAMN PHONE!!!!!!!!!!!!! (Missing packages) otherwise I wouldn't even be wasting my time or getting myself more aggravated! I usualky drive over the hill to San Leandro then go here! Buhhhh byeeee!!! read more

I used to love our mailman. He would cheerfully deliver the mail, say hi to the kids, bring cheer and happiness along with the post. Now he's gone, and Mr. Grumpy Postman has taken his place. The new guy leaves our packages in the middle of our walkway... ten feet away from our mailbox and porch. Like, prime package-stealing area. So frustrating. read more

Terrible customer service. Was told that i was not allowed to mail package because my label needed to have my return address above the destination address (my label had a giant "TO: destination address" followed by a small "from: my address"). When I asked why they said it was because they would end up sending back to my return address. Still scratching my head as to why they can't read TO: & FROM. IDIOTS! read more

They lost 40+ Christmas cards that I mailed. Only one ever arrived and one was returned. I posted this on Nextdoor and someone else also had 40+ christmas cards lost! I called and they blamed it on the receiving post offices (even though they went to different cities and states!!). Never returning. read more

Blah. Ugh. I wasn't sure what word to use to describe this post office. It's a mess! It makes the San Lorenzo one seem like a jewel in the rough! Every time I went here when I lived in CV- over the course of 5 years, I would regret it the moment I pulled into the parking lot- oh wait, that is, on the days I MADE it the parking lot!!!! Most days, making it into the lot is a lost cause. If you see a spot on the street I would grab it if I were you. One time, some psycho lady in a Ford Expedition decided she wanted a spot, didn't look behind here (where I was) and threw the car into reverse, guess she was so much more important than me, huh? Anyways thankfully for her she realized it after the car was in reverse, but instead threw it into park and proceeded to get out and tell at me??!!!! Really, look get stay at yoga pant wearing stay at home mom, don't blame your lack of driving skills on me! I know it's not the post office's fault that psychos come in, but it always makes matters worst when you finally did make it in that the line was nearly out the door with only 1 employee at the counter. :( When I went there to grab a change of address form- they were confused and I had to show them which one was the one I needed! If the post office gods would just let you do it online for FREE then I wouldn't have even had to bother you. No they feel the need to CHARGE you, however, avoid this like I did by coming in! I know, I know, it will suck, but if you're like me and don't see the necessity in paying for something like that then you'll survive, I think. read more

I found a Christmas card opened in my mailbox. The fact that anyone would OPEN up my personal mail and take what was inside BLOWS my mind!!! They cut a small part to check the inside of the card and finally opened the entire thing. This is beyond rude and unacceptable!!!!! Do better, it's the Holidays and you shouldn't steal from others. read more

US Post Office - Post Offices Near Me - Castro Valley, California

Why are we getting our mail past 6pm? Anyone? Please tell me? Will the USPS ever be saved? So many questions.

No nonsense. They mailed what I needed and they were professional and courteous. Lines are long sometimes, but that's normal.

This post office is small but hey do you require a huge post office for castro valley? I like this place a lot and their customer representatives are friendly and helpful. I go there almost everyday and I like it. When I see a long line I use the automated postal service. It's faster than standing in line. read more

Line takes forever. Very old and run down. Needs more parking. I feel like it can be constructed differently so there isn't so much traffic trying to park. Have never had a problem with my mail in Castro Valley. Just updated my review to 4 I think this post office deserves more than 2 stars. read more

Poor service. Always deliver mail during vacation hold. Very rarely answer phone when try to call.

Slow and old. Unable to deliver packages deemed too heavy. Look to this post office if you wonder why USPS is going out of business. read more

Good God! The line. Geez. I helped an elderly man to the front of the line because everyone before us was okay with it. I seriously doubt that anyone at the post office ever reads this but could you come up with a better system to have a second line for people with different needs and seniors. read more

I have had many problems from this USPS location and never from any other ones. First off they damaged a painting but luckily it was insured. Very careless with packages. Looked like they stepped THROUGH the package because it was torn beyond repair through the front all the way out the back. Second there is a middle aged Indian woman with long hair who is the manager. She will OVERCHARGE you for stamps by approx 2 dollars and give a lame excuse why you do not pay for the value of just the stamps. No other USPS does that and I purposely went to buy the exact same stamps at another location and they did not do that. Also she will force you to buy separate money orders after 500 dollars. And no other location will do that. Hayward did not make me do that. With the stamps alone she is clearly pocketing the extra dollars and making a nice profit for herself to the sum of probably 200 to 500 per day just by jipping everyone and overcharging 1 to 2 dollars. This location is under very bad management. I go to Hayward from now on. Parking is much better anyway. Everything about CV USPS is a mess from parking lot set up to the shady manager. read more

Best post office I've ever used. Line always goes very quickly, staff are friendly and helpful, and there is always a nice community vibe.

I used this post office repeatedly when I had work offices in this area, and have found it to be great. There are lines at peak times, but other than that, which they have little control over, I have no complaints. In my experiences, all staff were polite, hard working and very competent. I receive a number of "Priority" packages for work, and the very few that did not arrive as expected were not the carrier's fault (typos in the address, etc.), and a trip to this post office would clear things up, either immediately or with a quick return phone call. read more

i do like the local post office. But i was in line yesterday afternoon to pick up a package for my wife. i had my ID with matching last names, but the filipina lady( i don't know her name) stated it's not good enough. She said that she would have to come in personally to pick up package. She's sick right now, so can't pick it up till she's better. I know standard procedure allows another to person to pick up in case original person can't. She failed to mention that I can bring photocopy of ID or copy of her ID if I were to pick up for her. She needs more training! read more

The amount of confusion there is here at this location is very frustrating. Receiving multiple different answers from managers and employees for the same question can be very irritating. Not to mention, trying to get a hold of someone via phone is almost impossible. Patience is key here....... read more

We have been out of the country now for four months. We can't return because of Covid-19, thus we are stuck. We have needed our mail to be held at the Post Office here and our daughters pick it up every thirty days. The woman who allows us to do this is most helpful and understanding. She has helped us so much. We could not manage our ives without her! Thank you, thank you, thank you. We hope things improve, so we can return home to CV and spend time with our family, AFTER we go to the Post Office and hug her!!! :-) read more

Great service at this location. The staff members were polite, helpful, and informative even with a long line of customers.

My sister and I used to go to this post office to mail packages with delicate products in the boxes since we own a little business and mail them to our customers. The first time we went there, we went up to the desk and gave this lady employee our packages so she could hand them to her coworkers to put them into the bins. When we gave her the packages, she'd proceed to chuck the packages in the bin or toss them on the floor. Keep in mind that there were very fragile products that could easily break and there was even "FRAGILE" written all over the packages. My sister or I would say "Oh, no no no, please don't do that there's stuff in there that could break," very nicely hoping she'd listen but instead ignored us or told us "it was ok" and kept throwing/chucking them. My sister and I would go there 8-10 more times always hoping we didn't get her again, but we'd always get her on and off to the point where it was too much so we stopped going there. read more

My review is more about the mail carriers that work out of this post office than the facility itself, although some of the problem may be there too. Yesterday, for the third time, I used online tracking for a package I was expecting and the USPS website said it was in my mailbox when it was not. Each time this has happened I didn't just not get the package, I got no mail that day at all. One time I got no mail for two days in a row. For some people that may not be strange, but in addition to our home mail, we have a home based office as well. Normally we get something every single day, even if it's just junk mail and/or catalogs, so to not get a single piece of mail is very odd. The first time this happened, my package showed up the day AFTER they claimed they'd delivered it, and the second time I was at home when I got the tracking email that my package was in my mailbox. I went outside, mailbox was empty. I thought maybe it had been delivered to one of my neighbors houses instead, so I started walking down the street to check. I spotted the truck down a side street and ran over to talk to the carrier. He said he hadn't even delivered to my block yet and had no explanation as to why my package had been scanned as delivered. He found it on the truck and handed it to me after I pressed the issue. And yesterday, my next door neighbor didn't get mail either - when I got home from work at 5 I checked our box and noticed that the flag was up on their box, which is mounted on the same pole as ours. I left for the gym at 5:50, and when I got back at 7:40 our box was empty, their flag was still up, and they had several pieces of outgoing mail still left in their box. I went online, and USPS said they delivered my package at 5:55 PM, which was 5 minutes after I left. If that were the case, I would have seen the truck on my street, which I did not. I expect the carrier just went back to the post office without bothering to deliver mail on my street. AGAIN. And of course the phone is always busy when I try to call. read more

Doesnt even try to get into my apt complex to deliver the mail. You had one job...

Absolutely the worst post office I have ever encountered. I hope this place gets closed because the staff are horrible and liars on top of it. They deserve to lose their jobs because they don't do their jobs to begin with. My postal carrier (whom I have never met b/c I live in a condo complex with a post box) decided to take it upon herself to cancel my mail service. I have lived at the same address for several years and have been receiving mail the whole time. That is until about 2 months ago when my mail stopped being delivered for no reason. My pay stubs got returned to our corporate office and then sent to me through internal mail so I was able to see a "Moved Left No Address. Return to Sender." yellow sticker on the front. Let me be crystal clear, I haven't moved I still live there and have not so much as requested a mail hold. This B!t@h cancelled my mail!!!!! I have been trying to get this resolved for 2 months. In that time I have been to the post office in person 4 times and have called countless times. I was assured every time that there were no issues with my address. At no point did anyone tell me that my mail delivery lady put in the paper work to cancel my service. I have tried to reach the delivery supervisor, Ms. Neff, but it seems she never works. She isn't in the office, she leaves early and she goes on vacation without telling anyone. I know this because when I came into the office on Saturday 9/7/13 I was finally informed she was who I needed to talk to and would be at work on Monday from 6am to 3pm. I called Monday at 1pm and was informed that she had left early "to take care of some stuff' and would be at work on Tuesday from 6am to 3pm. So I called today (Tuesday) at 11am and was informed that she is on vacation until next Monday. Of course she is. So when I called today in my 3rd attempt this week to speak with Ms. (Never-There) Neff, Junior, a supervisor of something, finally disclosed that my mail delivery lady had submitted all the paperwork to cancel my mail service. 2 months to get that information which has been available to everyone in that office but apparently when they went to "check" my address for issues they just walked to the back and stared at a wall. I suppose Junior accidentally told the truth because no one else there has. Anyways this Junior assured me that he would "put in the paperwork to cancel the cancelled service". I told him I would wait on the line while he did so. Oh no no no it isn't something that can be done online but he has to "send in" the paperwork to cancel the cancel and he doesn't know how long it will take. I told him I would wait while he filled it out (since I don't believe anything that comes out of these employees mouths anymore) but he said he couldn't do that. I told him I will check back in with you. I am going to call again this afternoon, tomorrow, the next day and so on to see how many more lies they can tell me. I hate this place. Liars and losers. Close it. read more

If I could give negative 5 stars I would. My daughter has the unfortunate instance of having a birthday on Dec 22nd, so I reluctantly ended up in the P.O. to mail a package to her today. While packaging up the box I realized we were out of packing tape, so my husband says "Just go there, go to the front and ask to borrow some of theirs." So I head over and walk in, there's 3 people ahead of me, and I go up and ask if I can borrow their tape. The man very rudely says to me "You buy" and points at a section that has tape. I said I only need like 3 pieces, and he just repeats himself then dismisses me with a wave of his hand. A wave! So I loudly say "Ok, I'll buy" and go get the tape off the rack. I then sit in line and start working on taping my box up. It's my turn and I couldn't get the darn tape to come off in one clean piece, so I say "I am going to move over there and finish this" and I move aside to finish. I finish taping my box and set the tape on top so I can buy it and when I go to walk up next the man says "You have to go to end of line." Me: What? Man: Go to end of line. You wait in line. Me: I waited in line. Remember? I just needed to tape my box. Man: No! End of line! So I look and I sh^# you not, the line was out the door at this point. Instead of arguing, though, I go to the end of the darn line. Now, I am sure some will say I should have been better prepared. I did take the advice of my husband that they would let me use their tape. But, to make me go to the end of the line over some tape? Oh and while I was there there were about 4 people asking if they could pick up packages ("No one here to pick up, sorry!"), and one asking to speak with a supervisor ("You go, he not here!") and one poor girl asking why her package seemed to be stuck there at their office for 4 days and the man telling her "Can't do anything for you. You go home." Yeah. So...for the person who said "Nicest staff on earth work here" must never be around people who actually have people skills, have *somewhat* of a grasp on the English language and are somewhat polite. For a service that is rapidly declining in usage, you'd think they'd be a bit more polite to people at good old USPS. read more

I do not like this post office, there is always a line and the people who frequent this place are slow. I usually go to the ones in Hayward instead. read more

Horrible. Every time I try to go in here (no matter the time of day) it's packed and there's only two people behind the desk. Then, I'm next in line and one person closes. Come on, dude, you see the line going OUT the door, why are you closing?! Another time, my packages got sent back to the post office because I wasn't home to receive them - no big deal - so I go down to get them. 25 minutes later it's FINALLY my turn at the little door where you pick your items up, and everyone walks away and is ignoring me, walking right past the window and not even looking at me. I assumed they were busy so I was trying to be patient, but after about another 10 minutes I finally caught someone walking by (who was trying to avoid it at all costs) and asked if someone wanted to get my packages or if I was just going to have to walk back and get it myself. They said "oh, I thought you were being helped" and took my paper and literally picked up my package within 10 seconds. It's frustrating that that's where my tax dollars are going - to people who couldn't take 10 seconds out of their WORK schedule to do what they are supposed to be doing. I can't stand having to go in there. read more

Really a hit or miss post office There are some people who work there that are really good and try to help customers and some, well, not so good Try to use the Self-Post office when you can. It can do about 90% of the stuff the people can do without the hassel (sometimes its best to deal with a computer, they give you stright up answers. read more

Came to the post office today May 2nd 2014 to pick a package I missed and Jorge De Leon was the guy who helped me. To say the least he was have a bad day is what one could only guess, he was VERY RUDE and DISRESPECTFUL!!! I understand I showed up with out the pink card they leave on your door but no one should be treated this RUDE. It is your JOB to find my mail you get paid to do so. This is not the 1st time I've come to the post office without my slip and I have never been treated like this before. read more

THE YOUNG LADY LETTER CARRIER AT MY HOUSE IS WONDERFUL. A+ However this is directed to the PO facility on Santa Maria. About 50% of the counter personnel act like zombies when waiting on you. The other 50% of the staff is ok... when they are there. Lines are mostly long. Rarely do they ask if anyone has a pick up or drop off. The boss should clue the staff, that smiles might make the day go by faster! Woah... what a concept.... maybe it's a cultural thing...not smiling that is. read more