This is very reliable service location for mailing packages. Staff is efficient, consistent and…read morealways eager to make sure your packages are in good hands. Miguel is super helpful and always so courteous. Great services and place is organized. It's quick and efficiently process in comparison to post office.

do not go here : very disginest tried to make me pay 47$ for a13$ price. i was subjected to…read moremisleading shipping practices and potential misrepresentation of USPS shipping services. On the date of the incident, I visited this business to send a standard document envelope from Napa, California to Santa Monica, California. I explicitly requested the most economical ground shipping option with tracking. Instead, I was informed of the following: That USPS tracking was not available for my shipment; That I was required to use FedEx tracking instead; That the cost to ship a standard envelope would be $47. This pricing and explanation appeared inconsistent with standard USPS ground shipping services. Based on my prior experience using independent mail centers in Benicia and Glen Cove, similar shipments typically cost approximately $5-$13 and include tracking as part of the service. After leaving the business, I independently verified the issue: A USPS representative confirmed that the quoted price was not consistent with USPS Ground Advantage pricing; Independent mail centers in Benicia and Glen Cove confirmed that USPS tracking is normally included and that the $47 charge was significantly above standard rates; I later completed the same shipment at a different mail center in Glen Cove for approximately $13 using USPS Ground service with tracking included. This suggests the possibility that I was either misinformed about available shipping options or directed toward a significantly more expensive service than what I requested. The behavior I experienced may potentially fall under deceptive shipping or misrepresentation practices involving mail services, including situations where customers are: Told USPS services are unavailable when they are actually standard options; Directed toward higher-cost carriers without clear justification; Given inconsistent or misleading information about tracking requirements. I am also concerned about the potential impact on vulnerable individuals. While in the business, I observed elderly individuals and individuals who may have limited English proficiency, who could be more susceptible to unclear or misleading pricing practices. When I questioned the pricing and declined to proceed, I was met with a dismissive response, including the phrase "Welcome to Napa," delivered in a condescending tone. This interaction gave the impression that such pricing and treatment may be considered normal in Napa, which is deeply concerning as a consumer and community member.

I was happy to realize there was a laundromat closer than Napa but I realized I should have just…read moregone to Napa! First of all it's all quarters, ok fine but I had 3 loads that's a lot of quarters! Then one of my washers didn't work so I had to leave and go get more cash for quarters and move my clothes to another washer and add again more detergent. Ok things happen but this put me over the edge... The dryers are TERRIBLE! I had to put each load on 4 times to get fully dried! There's no staff on premises so I had to fill out a card, let's see if they actually get back to me!

Crappy little Laundromat. Half the dryers don't work and walking in the a the nastiest smell. I…read morewalked in this morning to find it flooded from an unknown washer. No staff or attendant to help with anything and often over crowded. No where to sit and very uncomfortable. Make sure to bring cash or even your own quarters as they don't have a atm machine and the change machine is often out of quarters. Absolutely filthy. I much rather go to the Santa Rosa Laundromat off of Cleveland Ave.

Came here for a letter notarization and the ladies working were so warm and friendly. I will be…read morecoming here for all my UPS/FedEx shipping from now on. Really great little business.

I so appreciate the kindness and helpfulness this business shows its customers. The only place I…read morewill do business. The absolute best customer service!!

I came in yesterday morning to ship a tea set to my sister in Oregon…read more The clerk was very helpful with packing the box, she got everything packed and I was out the door within 15 minutes. the whole service was very reasonable too. thank you My sister just called to thank me for the tea set it was delivered today ! It shipped so fast ... so impressed

I went to this UPS store to return a package to Amazon. I asked for 18" of tape to close the box…read more They refused, saying that I had to buy a 200-foot long roll of tape (for $6, the same roll on Amazon is $4) or pay them $2 for the tape I needed. By my calculation, they lost a customer for $0.03 worth of tape.

The Central Office was recommended by the campus director of my school to complete my LiveScan…read morefingerprinting. I haven't had my fingerprints taken in years and the last time, I think I went to the sheriff's office in Marin County and had to return because my prints weren't clear enough. They offer walk-in LiveScan services and the small storefront on the east side of 4th Street was quiet when I dropped by this afternoon. The two employees were chatting pleasantly and greeted me right away when I entered. Rachel spotted the forms in my hand and guessed correctly that I was there to have my fingerprints taken. Sure enough, like I've experienced before, the first try was unsuccessful. I don't have pronounced ridges on my fingers apparently, but they had a gel that she asked me to rub on my hands and the 30 seconds later we were good to go. Second time was the charm! I'm happy to report that my school covered the costs, so I wasn't privy to the charges, but I was in and out in under 10 minutes. I also checked and found that they offer private mailbox services and can ship via UPS, FedEx and DHL, so the next time that I'm on that side of town, I'll definitely remember them!

Very last minute I was advised to come to The Central Office for Live Scan fingerprinting necessary…read morefor graduation and scheduling of state exams because the machine at my school would not take them due to dry skin from extra hand sanitizing. The paper I was given said they were available Monday through Friday and to call for Saturday. I called late Friday as soon as I was given the paper and no one answered. I checked online hoping to find more information and their website did not work. I arrived Saturday morning when they opened so that I could make it back to school to complete the paperwork an hour later. When I arrived there were no other customers. I politely explained my situation. The clerk said that the program was not available on Saturdays and there was nothing they could do for me. I left feeling so sad that I had spent the last two months working hard in my class to not be able to take the state exams because my fingerprints were harder to take. I called another location and explained my situation and they said that they would make an exception for me and to come in. Thankfully the other location was kind and compassionate which allowed me to complete my paperwork for graduation and sign up for the state exams. I do not recommend this location. I do not think that they care to help others which is bad customer service.

I'll be honest-- I have never had a bad experience at this UPS Store! Everyone who works there is…read moreextremely efficient and knowledgeable. I do have to admit that Riley is my favorite. I often have to send packages overseas and he makes this experience so easy as he is an expert in all things global. I believe he is also a licensed notary! It is worth the drive if you live a little bit farther out. You will not regret it. Thank you so much to UPS and Riley, for all the years of excellent service!!

My wife has had several terrible experiences lately with bad service on Amazon returns from this…read morestore. Twice they have made errors with the same package and the employee here not properly labeling the package therefore it was returned to our house and not to amazon. I waited to see if things would get better because everyone has a bad day. But now this is the third time they have made a mistake but this time it is much worse!!! My wife brought her $500 Dyson hair dryer here to return to Dyson for repair and Dyson just emailed my wife saying her package did not contain a hairdryer that it had a back scratcher in the package. This place or their carrier has some answering to do!

Exceptional customer service! I could not ask for better service! Amanda was amazing, patient and…read morevery helpful to walk with me through the return process to Amazon. I had some labels to print and boxes to return as well. I got great Snoopy stamps and this is truly a great hub for all of your shipping needs! I will be back! Thank you!

Great efficient service with one of the friendliest and helpful staff ever…read more A pleasure doing business there.

I had the pleasure of visiting this business today. I received a warm and friendly greeting upon…read moreentry and my time there was very quick, professional and very pleasant. I love to support small local businesses and look forward to working with them in the future. Lovely experience!

What can I say. I love this place!! The owner Will who I have had the pleasure of working with a…read morecouple times to ship items is so knowledgeable and helpful. Stop going to the post office or UPS store..this is your place. Support this fantastic local business!!!

Ricky and Junior did an amazing job disposing of an old, broken piano. It was an extremely hard…read morejob. They were so great to work with and very efficient! Also, the price was right on for the job. The value was great!

junior & derick were amazing! Quick, efficient, polite - great experience. Would absolutely use…read moreagain.

Very clean facility. Their washer handles a large rug and cleaned it beautifully. A little…read moreconfusing for the payment, but other customers helped,e to figure it out.

The variety of washing machine sizes is incredible. Very nice to have such an assortment. Loys of…read morewashers and dryers easily available. Nice to pay either with tokens or an app on your phone.