I went in on Tuesday to return a package to the sender. I had a tracking number, etc to put on it. I asked if he could just print another label, but he proceeded to tell me to write with my pen on the back of the box. He wrote Fr for From in the top left and he wrote To down below for where the package was to go. I filled it out, paid for it ($7.85) and he said it should arrive by Friday. I came home from work Thursday and lo and behold, they delivered the package back to me because, since the label was still on there they did not even look at the back. Now today I have to go try to get it sent again and hopefully not pay twice. read more

i come in multiple times a week because i sell my old clothes online and its always busy. okay thats expected, its USPS and we all want the cheapest and fairest rate to send our mail.. so i am patient because i know i will not get a better deal anywhere else. the employees there are always working very hard and trying their best to get through the long line of people despite being understaffed. i really appreciate them. multiple times in line, people in front or behind me have tried to engage in conversations with me, talking badly about the employees and how "they dont do their job" and how "its so slow" . i always roll my eyes and ignore them. First of all, they ARE doing their job and its not their fault they're understaffed. they are extremely underpaid so i just feel blessed they showed up to work. i work in the service industry, and in all my years i have never seen staff treated worse- USPS workers are definitely one of the most abused employees these days. i just want them to know that some people actually do appreciate their hard work. im not sure of his name but i wanted to give a special shoutout to the Asian man who works at the front- i see him there multiple times a week, sometimes he is the only person there, and he is always so kind to everyone despite the pressure he must feel when he is the only one working with a huge line. shoutout USPS employees, they deserve so much more. read more

Terrible drop off center. Packages could be sitting for up to 24 hours with no movement. In the last 30+ days 2 out of 5 packages were not scanned in and were heavily delayed. Just last week: Paid for 2 day priority mail delivery with tracking. Dropped the package at the post office on Wed-12/19 at 7PM., thinking it would be processed Thu-12/20 by lunch, and delivery in KS by Fri-12/21........................Sat-12/22 the latest. The package was not scanned in for days. On Sat-12/22, finally it started tracking when it reached KS main USPS center, and finally delivery to the address on Mon-12/24. KS USPS processed the package quickly. The package clearly set at Smokey Hills USPS Location for at least 1 full day, if not longer. The other once had identical issues. No scanning for days or package is scanned and it would sit at Smokey Hills USPS Location for up to 24 ours. And as usually USPS take no responsibly for their lack of service. read more

Called with a problem and it was fixed immediately. Very competent lady on the phone. Courteous.

Our postal delivery person consistently delivers our neighbors mail into our keyed general delivery mailbox, meaning my neighbor gets my mail. I have complained for years about this, and it makes no difference. I have moved everything I can to be done online to alleviate having any unnecessary mail delivered, or in many cases, not delivered. It has been the same person for years, so it is a lack of paying attention over and over. Our Smoky Hill Road Post Office is a necessary evil I could do without. Guess its easy to do a poor job when your boss could care less. read more

The people that work at this post office are the reason USPS as a whole should be shut down. Priority mail items aren't stocked at all. They don't have priority mail tape which is free at every other post office. So you have to buy tape here. I would highly suggest going elsewhere to ship anything or do any post office business. Again, it should all be privatized. Not very good. read more

If I could give this place less than one star, I would. The service is terrible, painfully slow (easily a 30 minute wait at any given time) and they consistently lose packages. It's a shame we are forced to use this place to get packages. I created an online account just so I wouldn't have to deal with them, and now I can't even get my packages delivered in a timely manner. They've lost three of my packages. I had to go in person, stand in line and wait while they dug around in their back room or whatever. One package that was supposed to be re-delivered never came back even though I left the signed redelivery slip. When they couldn't find the package they told me to make a claim. HOW THE HELL AM INTO MAKE A CLAIM WHEN YOU TOOK MY SLIP WITH TRACKING INFO?! frankly I don't know why I'm bothering to write this review. It's not like we have a choice to go somewhere else and it not like they'll do anything to fix the issue... or find my effing package!!! read more

This place is awful.. all 15 of my boxes were damaged from things that I shipped to myself when my dad passed, the manager who refused to.givr me his name when he was on a ride out with another guy came to deliver the packages was rude, uncaring, and came off as violent when I was in tears and needed help understanding.. then I call customer service and it takes the lady charolette 20 minutes just to get my address phone number and name.. it was an awful experience no wonder the postal service isn't doing well.. I will never ever use the postal service ever. read more

This place is always busy yet the employees are always nice and courteous. I come here twice a week at least to send packages. I get the same lady every time and she says sorry about the wait. But it's a busy place and she's doing her best. I recently saw a customer get extremely impatient with another employee and rude and the employee never lost his cool whatsoever. He treated the man with kindness and grace and the guy continued to the point he left the post office because he didn't want to wait 60 seconds. Thanks to this staff for being so helpful always! read more

There can be no better argument against public sector unions. Went to this location today at approximately 12:45 pm. There was a line at least 20 people long, with one, I am sure well-meaning, but incredibly slow, woman working the counter. Other employees were milling about, but performing no discernibly useful tasks. If this were an isolated incident for this location, I would think nothing of it, but this is my experience every time I visit this Post Office. I left and went to another Post Office. If you have the option, avoid this place. C'mon USPS, you're losing ground to Internet banking and private services. If you want to increase market share, focus more on customer service. read more

It's Saturday at noon. There are 18 people in line ahead of me. The line nearly out the door. There are only two active desks or booths. I'm standing here thinking about how the post office manages to stay viable and "in business" but wait they have no competition in some respects yet runs a huge deficit. This is why... They do not understand business in general. Way to go government!!! You rock! read more

Omg so I just had a baby and my mom lives in California and she wanted pictures from the baby and I went to get some at Costco and it cost me 15 dollars for 6 12x8 and it cost me 27 dollars to send them I just think it's to much money just for sending 3 pictures I don't recommend sending pictures it cost more to send them to get them print out! read more

We have been having problems receiving our household mail since November 2016. We are the only owners of our house, since it was built in 2014. Apparently it's a routing/carrier issue. The federal US Post Customer Service made it feel important, but nothing has changed in the 6 times I've called them, nor the 4 times I've been down to this local US Post Hub. No one else on my street is having issues. Friendly people, but clearly a poorly organized establishment. I've had my office, the DMV and doctors (among others) call to ask if we've moved because the mail has been returned to the sender with no forwarding address. SERIOUSLY. I will now be asking that the post office hold my mail and I will collect it 1 per week as I am awaiting a few pertinent letters. read more

One word describes this place: PAINFUL. There are usually lines at all USPS locations, however I never expected to the the 7th person in line and still wait close to an hour to get to the counter. It seems this location is never staffed with more than 2 people no matter what time of day. With the wait being extensive, it was disappointing to witness other USPS employees prefer to stock the unused register locations with supplies than to help customers. I will avoid this location as much as possible moving forward. read more

I have never waited less than in hour in line to pick up a package. Any time of the day. They rarely have more than one window open. There are about 60 people in line in front of me with one freaking window open. Worst. They also lose packages regularly. read more

Awesome customer service and our carrier is the nicest man ever! My package was accidentally delivered to the wrong house. They tracked it down and the sweetest supervisor (I wish I remembered her name) hand delivered to me at home to ensure I received it! So amazing! They went above & beyond! read more

PLEASE!! Read Google reviews of this post office facility. Placed 3 packages into dropbox, 2 of them scanned into tracking 1 not scanned into system. Because my insured package was not scanned into system getting insurance claim will be difficult. Calling Office gets your nowhere. I have gotten in contact with U.S. Postal Inspectors to investigate issue. I have dashcam footage of my wife going into the post office with the 3 packages and leaving with 0 packages and I'm sure the post office have video of it also..I find it odd that the one package marked "Package Contains Lithium-ion Batteries" is the one that mysteriously disappeared..Its really clear that someone in that post office building is stealing packages...I really wish i would have read reviews before using this post office. read more

Idiots. My package was last tracked at this post office with no more scans. I came in to pick it up and after waiting for a half hour they said they couldn't find it and they would call me. No calls of course. I call back and speak to some else who says they would look into it and call back. Yet again no call back. I finally track it again to find out after all that these morons sent it back to the sender. read more

The worst USPS station I've ever dealt with in the 3 different states I've lived in (CO, PA, and VA). Lost packages, priority mail = 6 days, rude supervisors, constantly long lines, having to explain the issue to three different people and they still don't get it. Avoid this place at all costs. read more

I just had the pleasure of dealing with Tasha about a package delivered to the wrong address. She is great in every way... efficient,helpful and respectful.Thank you read more

People complain about the "United States Postal Service" and the long lines with only 2 people helping "us" during rush hours. Let's not blame the people that are trying their best to serve us. Remeber it's not the employees desicions to have long lines, I'm sure they get frustrated too. If you, as a U.S. citizen, are complaining write your congressman. These days the public referes to our "US Post Office" these days as "snail mail," then go some where else and do your business. IT'S NOT THE EMPLOYEES FAULT, LOOK AT OUR GOVERNMENT AND WHERE OUR TAX DOLLARS ARE GOING, SURELY NOT TO OUR FAITHFUL "UNITED STATES POSTAL SERVICE." THANK YOU ALL US POSTAL EMPLOYEES FOR YOUR SERVICE! read more

USPS: PLEASE HIRE MORE FRONT DESK WORKERS!!!! The line is always atrociously long and if you don't use one of the self check-out kiosks for your packages you will spend (A MINIMUM) of an hour there. The staff has always been polite but they need more! Its ridiculous! read more

The mail delivery guy somehow had two "B" keys floating around, and when I went to get my mail the B box already had a B key inside it, so $180.00 worth of coins were stolen! The really bad part is even though there was tracking only $10 of my order is insured. So mad. I spoke to the mail delivery guy and he lied about being the one who made the delivery! He blamed it on someone who no longer works that route. Unbelievable. Do I find a police report, dispute my credit card transactions? What do I do now? read more

LAZY! I purchase the postage on line and use USPS Priority Mail which includes tracking. I pay for the tracking service using Priority Mail, but the clerks don't even scan the package, therefore I can't track the package using the USPS website. I do all of the work by packing, purchasing shipping on line, print my own labels, and even drop it off at the Post Office. All the Postal worker needs to do is SCAN IT! This is UNACCEPTABLE. Why bother to pay for tracking if the Post Office isn't even going to scan it? read more

My neighbor left for a few weeks on vacation out of state and put a hold on her mail. When she returned she told me a lot of OUR mail had been put in her "hold" box. This included a medical report and a credit card bill, which now carries a late fee and an interest fee, since it is "overdue". Magazines and many other pieces of mail, end of year tax reports, personal notes, etc. had been put in her box. We are constantly "redelivering" mail to one another on my cul-de-sac. Since we all know each other that is OK, though an inconvenience. However, in this case, with my mail being held for a long period of time IT IS NOT OK. read more

This post office is awful! It serves a very large area with thousands of customers....but I never see more than 2 employees helping at the front desk - WHY?? I always wait 30 minutes to over an hour every time I go in - it does not matter what time it is! Let me share what happened 2 weeks ago: I had mailed both my tax returns (federal and state) certified, with tracking so I would know they were received. Four days later, I notice my Colorado state return is in Sacramento!?? When I talked to the manager at this branch about it, he checked, said "yep, that's where it is - don't get so worried, it will make its way back here." Oh my word!!!! Why pay to send it certified???? What if it was something that was time-sensitive?? Horrible attitude. read more

plenty of parking. in a fairly busy shopping center so a bit busy. nice that they have a separate lane for only dropping off mail. inside there were two lines: one for the windows and one for the self service machines. i haven't seen a line for the before since it's usually fast service. but, one of the machines was broken hence the line. so frustrating. read more

My P.O. Box is literally on the ground. I have to get down and crawl on my hands and knees to get mail out of my box. Why do they rent boxes to a person who is 66 years old and they have to crawl on the ground? It's difficult to get back up with nothing to hold on to. I've asked for a new box at a normal level and my request was denied. This Post Office is terrible. read more

I don't know what all these bad reviews are about, but my experiences at this location have been pleasant all the time. If you are complaining about the wait, which for me was about 20 minutes on average, you can save some time by printing out the stamps and get everything together online or avoid busy times. They even have a couple of service kiosks. They do have more employees working on busier times of the year, but on regular days, I don't think it's necessary to hire more employees so that people wait like 5 minutes less. My favorite part of coming here is friendly staffs. They are all very nice and helpful, especially the asian lady who is there most of the time. She always has on a bright, welcoming smile, even though it doesn't seem like the most interesting job a person can have, especially when people are complaining online and in person all the time. I just hope that people have more respect toward these staff so that YOU can be the one who make their day, when we all think that it should be the other way around. read more

If I could give a zero to this office I would. What an awful experience. If the USPS was a private business, it would be out of business. 15+ folks in line and only one counter person. When someone asked if she could get someone to help, she said there was no one to help. The only ones protecting the USPS and its budget are the old codgers in the Congress. Time to cut the strings to USPS. read more

This is the worst post office I've ever seen and that's bad. There's one lady there that works her butt off. You'll know exactly who it is when you wait in their painfully long lines. She processes people 3x faster and is friendly. The men, including the manager, are grumpy. I know it's government so inherently not efficient, but this place takes the prize. read more

Avoid at all cost! You will not get out in less then an hour! I'm not talking the holiday season I'm talking on a Tuesday in May with usually only one cashier you will wait in line no less then an hour! read more

Worst place I have ever dealt with. According to ebay, a slip was left on my door telling me where to pick up my pack...umm it was never left. My packages get lost, or they are misplaced until I go down there and complain. I just can't wait to move out of this district. read more

This place is the most inefficient place I've ever been to. The employees are rude, lazy, and unmotivated. There is one employee there, I don't know her name. But she's the rudest person I have ever met. I normally don't get mad enough to bother writing reviews but this place has been awful every time I have ever gone there. It's a massive pile of crap and they should just tear it down and build a new one with entirely new employees. I would rather swallow a gallon of crushed glass and have a 100 horses trample over my ball sack then have to ever go here again. I think this place gave me cancer. This post office has made me suicidal. I would legitimately rather die than ever go here again read more

USPO--This is the worst post office I have EVER been to. I recently moved to Aurora CO, had a package mailed to me from family on 01/02/2016 and as of today 02/23/2016 I still don't have my package. My brother (who mailed out this pkg from Madison WI) and I have contacted Customer Service Reps at the East Coast Customer Care Ctr 800-ASK-USPO, approx 17 times to try and have someone contact/email the Dead Mail/ Mail Recovery Ctr in Atlanta, GA. We were told that only the local post office can do this using the BLUE share page that only postal workers have access to. Ron who works at this post office said he could NOT help us, that we needed to contact the MRCtr ourselves, however he said there is NO PUBLIC information that can be given out i.e.: phone numbers and/or address. He did verify that my address was correct. MY QUESTION IS??????? SO how on GODS green earth are we to "SEND THEM A LITTLE NOTE" indicating what the box looked like i.e.:color/size etc... what the contents were and the value of the items. THIS office needs more help, there was Ron who was handling any NON-CASH transactions and a woman who was working her little tail off. The customer line was 20+ deep and this being only the 2nd time here, it was this way the first as well. WE WILL NOT EVER USE the USPO ever again. read more

I live near Chicago, IL, but this post office managed to frustrate me from 1000 miles away. I ordered a magazine for my sister as a Christmas present (back on December 13, 2014), and I started calling around in March of this year (2015) to figure out why she hadn't gotten a single magazine. The post office said they couldn't deliver to an "invalid address", which was the correct address when I asked them to read the address back to me. So, they said they'd "investigate" and call me back in 72 hours. I never received a call back, so I called the magazine a week later and canceled. I decided to send her a check so that she could get her own digital subscription. Two weeks after I put the check in the mail, it shows up at her mailbox, so destroyed that the post office had to put it in another envelope just to get all the pieces to her. I don't know how this is legal, but clearly something needs to change. read more