Horrible customer service!! Rude to the core. Packages arrive days late with no real explanation as…read moreto why. Horrible service. Do yourself a favor and use fedex or ups. USPS is out of date with reality. ZERO STARS.

I wish we have 0 star to rate this post office, the personal are so rude and don't like to help us,…read morewe paid for the service, please hire better personal

Hey, if you gotta go to the post office for something, this is one of the best locations that…read moreprobably exist in the whole USA. Built in 1986 under the Reagan administration, the facility is still very, very nice and clean When you go in to the retail area and go to the counter, they are very easy to work with and will explain to you what the cost is for the type of mail service that you need or shipping options The only issue that we've ever had is somehow thieves have figured out how to grab stuff out of the outside blue mailboxes so I always walk my items into the main lobby and put them directly into the slot through the door to ensure that they're inside where the cameras are watching for any thieves It's mega convenient for me from my house and I usually am driving past there on my travels and errands It's part of what I like about living in Arlington

This post office is great. Super helpful and willing to go the extra mile. Sometimes the line is…read morelong, but that's to be expected with any post office. No complaints it's a post office do what you gotta do and leave.

Two guys behind the counter. One of which is obviously the manager. Acts put out and speaks…read morecondescendingly to me every time I'm in. So put out by customers. The other kid seems like he's learned to put up with him. If you've ever seen the Simpsons this guy is the ponytail guy that runs the comic book store. Spot on !

Great service! Appreciate the help of an unusual request! Very helpful! Pricing was very…read morereasonable! Holly Kell

I am a new mailbox holder at this Arlington post office, and I really am happy as a clam. Located…read morejust a few minutes south of the 30 Freeway, there is a HUGE parking lot that greets you with tons of room to park, and get around, without feeling like cars are right on top of one another. As well, there are two decent sized entry's & exit' s depending on the direction of your travel. Nice right. Outside, the lot is very clean, with no debris or over grown weeds, lawns are neatly trimmed and pretty. Several trees provide well timed shade for warmer Texas days. Even with the postal service struggling financially, this location looks immaculate. Inside there are plenty of mailing supplies, with an automated weight and shipping center. Counters are clutter free, floors are clean. I feel like the love that goes into making this humble place pristine really shows and they take pride in it's appearance, which I greatly appreciate. I could not say any of these positive attributes about my former post office in Oak Cliff, sadly. Service has been very friendly for me. The female clerk who helped me open my po box several weeks ago was so kind and thorough, what a treat. I felt every bit of her respect and willingness to help, love it!! Doors are unlocked if you wish to come early mornings, late evenings, weekends, and holidays. It's a very quiet and safe neighborhood which in turn allows such flexible hours to pick up our mail and/or use additional postal services. If you are ever in the area, this post office can handle your needs and get you going pretty quickly to finish running other errands. All they need is a margarita machine and chair massages....oh yeah. ;)))

I went in to change my address & the younger woman that works there was extremely helpful & nice…read moreBUT the older lady sitting down next to her is either having a bad day & shouldn't have came to work or HATES HER JOB/LIFE! She was extremely rude & should not be working customer service AT ALL!

I have used this post office for many decades. The postal service has always struggled with…read moreemployees, but the past several years have been in a steep decline. Counter help is slow and inefficient. The 'service windowz' is ridiculous and their posted hours mean little. Even my local postal carrier can't be bothered to put things in my home mailbox. Several times in the past two weeks, I've had late Amazon deliveries because packages were delayed in transit per tracking. This is AFTER they've been tracked into this post office. Last week, Amazon tracking said delivery was attempted but unsuccessful and the package was being held for me downtown. The next morning, we went to retrieve it and they didn't have it. This has happened before and they never leave a slip in my mailbox.

Tereible service. I never want to come to this place to get any service done. Staff attitude is…read moreextremely bad and unprofessional. They are extremely rude. I often send and receive packages, sometimes my packages are delivered here so I just come to this place.

Independently owned and the women working here are so kind and helpful if needed. I always see…read morepostal centers and post offices with such low review ratings, and have to imagine they're written by stressed out people in a big hurry for something. This shop has everything you need, it's clean and organized, and what they do and do not handle is made very clear. Very pleasant experience over all each time I've been here, and that's coming from a procrastinator who's often in a rush!

These ladies are the absolute sweetest. My husband dropped off a package I was returning to Apple…read moreand we lost the receipt. Apple was saying they didn't receive the package and were saying they were going to charge me $1,300 and I was freaking out. Called the store and the lady was so nice to look at everything she could to help me. I will definitely use this company for all my shipping and packing needs in the future. Excellent customer service.

Love our local post office! It has plenty of parking, their hours work well, the counter staff are…read morenice and our mail delivery person is always friendly. They're not perfect (our recent "mail hold" wasn't held, the mail was delivered) but in general- we have positive experiences in the 4 years we have lived in town

Ridiculously fast and friendly this time for our passport appointment. It wasn't that way when we…read morelast renewed our kiddo's passport a few years ago, but today, Roy got us in and out Ahead of schedule. Plus he gave our girls little treats like it was Halloween morning!

Went to drop off an Amazon return it was around 5 o'clock crazy busy time tons of people bringing…read morein items to ship My cell phone reception would not work. I couldn't get logged into the Guest Wi-Fi. One of the associates went above and beyond with four class customer service and pulled out her own iPhone hotspot Ted it to mine and I was able to pull up the Amazon app lightning quick found my QR code for the return and it was printing out within a second Amazing she did the whole time with a smile on her face and patience in her heart Ironic, I was trying to use my reading glasses and figure out the apps on my phone while I was returning reading glasses

I went there this morning around 8:30 -9am .... Walked in , slowly looking at my phone to look at…read morethe document I was going to have made into a sign . I guess I wasn't fast enough . Cynthia the mgr walked away from the desk so I stood there waiting for service . A young lady came in with several boxes and I told her she could go ahead of me . Cynthia came back to the desk and before I could even let her know what I needed she put a card down in front of me and said go to this and email ...... she had no idea what services I was there for . I actually needed a sign made .. her overall countenance was rude and inconsiderate. She had no interest in helping me or being customer service friendly . I told her no thank you I'll take my business elsewhere .... I wanted her managers name but she would not give it to me .... She said over and over she did nothing wrong ...... she was even loud and rude while saying that . I told her she's making a scene . I'm 61 years old and I don't demand anything from anyone , but when I come in your business and you treat me with that kind of attitude you lost me . I went to Staples ...they were professionals and they earned our companies business I advise do not go to this FedEx location by the parks mall .... She needs retraining

Horrible manager at this location. Teejay (doesn't provide last name which is inappropriate) worst…read morecustomer service I have seen which is a shame because the other workers seem amazing. This location no longer delivers to the door apparently and will keep packages for you to then come in and pick up. My door is less than 100 feet from my allotted mail box in my community and randomly after two years packages will now not be delivered? When asked about this change Teejay informed me it was due to Covid precaution. Claiming a Covid precaution in 2023 after not implementing it during the actual pandemic seems extremely fishy. Or a blatant lie. I understand the Christmas rush and the amount of packages but that does not excuse you to make up rules so that your delivery times look better than they are. TAKE MAIL BOXES TO THE DOOOOOOOOOOR TEEJAY is horrible. I'm sorry to the rest of the staff and workers for having to put up with him. Thank you the rest of you for all the work you do.

This postal office has now lost multiple "money" related items being sent to me, and OFFICIALLY as…read moreof today, the mailbox had either been lock-picked, or open by someone else with a key (the only people being the USPS at this location) and ALL mail taken out of the box. Prescriptions, Credit Cards, you name it -- they definitely stepped away with a few more items than I'd have liked. Watch this location, and if you can, send your mail to Las Colinas or one of the other locations.