This is a long one-
I have no idea why, but the lady that always does my nails (Christy) treated me like trash today. I seen a line in my nail that the brush created & told her, normally I DON'T SAY ANYTHING but I figured I'd mention it right away so it could be fixed, I didn't want it drying that way, she claimed she didnt see it & dismissed me, put my hand under the dryer, I still seen it & mentioned it again then she got mad, started speaking her language very angrily to her co- worker which came over looking at my nail too while I had to sit there as they both were talking shit about me in their language. Not the first time they've done this, they always talk about their customers in their language, its pretty obvious. She then got out the tiny brush & literally brushed polish right over this line that she claimed she didnt see & fixed it, it took 2 seconds!
Then she proceeded to tell me that I can come back another day for my pedicure...like wtf??? Again, shes been kinda rude in the past but not like today. I told her I'm there today to get it done because I don't have time any other day. She finishes my nails silently, then coldly walks off & starts doing someone else's feet immediately. So im sitting there not sure about what just happened.
Then her husband finishes his customer, told me to go over & sit down to do my feet, which is fine because he normally does them anyway. He didnt speak to me the entire time, although I tried making small talk then when he was done I simply asked to get one crooked nail filed and cleaning underneath because SHE put glue UNDER them & shes never done that before, it looked really bad. Plus there was a hole on my nail with no paint at all. She basically got mad then rushed, doing a shit job.
Then it gets worse, he walked up to the counter where you pay & rang me up without it being fixed, told me I'd have to wait for her, she had like 3 customers waiting, mind you. I told him I'll pay when its done & that I didnt mind him doing it. I had already been there close to 4 hours at this point. He said he would do it but to pay first, I declined & said I'll pay when its done like everyone else does. Then he hastily fixed the issues, it took about 5 minutes total time. Then I asked a question about him doing another coat on just the nails he fixed, like would they be darker & he started yelling at me in front of everyone with like 7 customers in there, called me crazy & everything. I told him to be quiet, to stop talking to me like that, that I just wanted to be done & get the hell out of there. I reminded him that I never complain & that I always treat them nice & tip. He then said that I always complain, I said that's funny because I hardly have spoken to you, your wife must've said that to you because she had to fix one nail. Completely disrespectful.
I've been going here for years & I always spend alot of money because I normally get my nails & feet done every 3 weeks or so. I've even brought in 3 more customers for them as well, my family & friends.
There have been times in the past where she'd say she doesnt like doing more than one color, doesn't like doing designs, or has flat out refused to do something I'd asked for & I just dealt with it & let her do things her way pretty much because im used to coming here. I've also complimented her work.
There was absolutely no reason to treat me like this today just because I asked to get what I pay for. Many times I've went home & fixed my nails myself because I've heard other customers being rude to them & I never wanted to complain or be any trouble. I know this was a long post but bottom line- I'm never going there again. I've never been treated so bad in a public place by the owner in front of so many customers in my life. Never again. read more