I have been a customer here and genuinely wanted to continue supporting this salon, which makes…read morethis review disappointing to write. During my most recent visit, I showed a reference photo before the service began and was never told that the design couldn't be recreated as requested. I left with a set that looked significantly different from the inspiration photo, and the quality was not what I expected for the price. Some corresponding nails on opposite hands were noticeably different lengths, making the set look uneven. Afterward, I reached out respectfully to explain my concerns. My messages were polite, constructive, and focused on the work itself. Instead of feeling heard, I felt dismissed. What ultimately convinced me not to return was a later interaction regarding a broken toenail. When I called about having it repaired, I was told they would fix the toenail, but that I should find a different salon because I wasn't happy with their work. I explained that my concerns were only about the most recent service and that I had enjoyed coming there in the past, but I was still told to go somewhere else. I found that response surprisingly harsh and unprofessional given how respectful I had been throughout every interaction. Customers should be able to raise concerns about a service without being told to take their business elsewhere. Mistakes happen, and not every set will be perfect. What matters is how a business responds when a customer has a concern. Unfortunately, the communication and customer service left me feeling unwelcome and undervalued.

I've been going here for years, I think they do amazing every time. I've had many prom nails done…read morehere, and just regular in general and they never cease to amaze me with there art. Coming to them is like going to an at home nail tech , but the plus side is you can just walk in.

Katie did such a great job of my nails even with an injured wrist. I love them so much. She was…read moreable to create a beautiful shorter almond shape while keeping the acrylic on the thinner side ( I hate thick acrylic nails) definitely recommend!!

Asked for the same color on toes and fingernails and for tips/full set. I asked for $37 pedi and…read morewas given no pricing for full set nails. No new package/file/clipper was used (no way to know if they were cleaned in between customers). Colors do not match. (Gel polish on toes and dip powder on fingernails without communication ahead of time). Cut on toe and finger from cutting cuticles too short. Uneven ends on fingernails, as some were very rounded and same nail other side went upwards and sharper corner. Uneven length on nails are very noticeable, and quite a bit shorter from one hand compared to other. Charged $55 each, for a total of $110, plus tax, $117 total. I realize there is usually an up charge for gel. But $37 plus $10 (which was listed as the gel amount) is $47. Two other employees checked out the fingernails, and if they noticed they were uneven, between the three employees, no one offered to fix them. For that price, these nails should be even and colors match as requested. Will not return unfortunately.

This is my second time at the salon, and so far I had very good experience…read more Today, I showed a picture of "gradient French" manicure, and received exactly what I wanted (even though my manicurist did it for the first time)

Hands down the best gel manicure and (normal polish) pedicure I have EVER received! Bruce is…read moreamazing and I highly recommend any nail services with him. I have an extremely active lifestyle and physically demanding job. So gel manicures last about a week before I start getting a peel of a lift or chips. It has been two weeks since I visited Zoom's and there is not a single edge of the gel lifting or chipped. Extremely clean salon and tons of colors to choose from. Highly recommended :)

Staff was friendly but I asked for shorter almond and I was told that it wouldn't look very good…read morewith my hands. I explained that I appreciate that but I want them shorter. He did not go shorter. In the end they were too long and I did not appreciate being told no when I'm the only paying over $60 for my nails. Walked out of there with nail polish on my skin and a cut around my cuticle. Got my nails done by another salon today and they told me that the tech did not seal my acrylics correct and there was mold.

Please do not pay attention to the negative reviews. I have tried many nail salons around the area…read moreand this is a hidden gem. They did an amazing job on both mine and my daughters nails. They were so friendly and engaging witch was refreshing. Prices were reasonable for the quality work you get! For sure our new spot!

I have been a few times. They are always nice and kind and efficient…read more I think the prices are very reasonable.

Maria did my nails and she was absolutely amazing she stayed late to do mine knowing im a new mom…read moreand needed it! My nails are amazing and i would 100% go back just for her!

Service was great! Johnny did a beautiful job on my nails. I was excited they were able to…read moreschedule me for a Sunday appointment to meet my schedule needs.

I come to Monroe Nail Spa quite frequently and usually receive good service. Jason, one of the nail…read moretechs is great --he is always kind and does a really nice job on my nails. Pedicures can be a little hit or miss, depending on who you get. Yesterdays one felt rushed. The tech didn't even wrapped my calfs with warm towels saying another appointment was waiting. I didn't say anything but I am a paying customer and would have expected it.

Salon was spotless, busy and cheerful. My tech was very good. I had a stroke while having a heart…read moretransplant 3 years ago and my left leg tremors sometimes. He was very kind which made me relax and my left foot did pretty good. It's been 3 weeks and my pedicure still looks great. I would definitely recommend this salon!

You couldn't pay me to go back to this place. Asked for a mani/pedi. Pedi went fine then went for…read moremy mani and the guy was very sloppy removing the old gel and started layering on new gel. I asked why he wasn't doing the manicure and he said he doesn't do manicures. He very sloppily finished my new gel. Left my hands completely dried out and my cuticles look like crap. I have flakes of the old gel stuck to my fingers. And they still charged me $90!

1 Star I'm extremely…read moredisappointed with my experience at this salon, especially because I have been a loyal customer for more than 10 years. I've gone here for everything from my wedding nails to birthday nails and so many occasions in between. This was also my husband's go-to place when he wanted to buy me gift cards. I've supported this salon for years and genuinely wanted to continue being a customer. I actually had a previous experience here that I was unhappy with, but because of how long I had been going to the salon, I decided to give them one more chance. Unfortunately, I deeply regret that decision after this experience. This particular appointment was especially important to me. As a mom, I rarely get time to myself, so I actually hired a babysitter specifically so I could have some much-needed time to relax and be pampered. Instead, I left the salon extremely upset and in tears over the way my pedicure turned out. There were multiple attempts to fix the issue by Tracy, who did my service, spending more than 20 minutes trying to correct my toes. I even asked the manager/Don to fix it, but instead he just stood there translating. Unfortunately, even after those attempts, I was still unhappy with the final result. I left in tears because no one even apologized to me the entire time I was there and Tracy huffed and puffed the entire time she was "fixing" the problem. She literally made two of my nails longer than they were with nail polish. Like, what? I reached out afterward because I was genuinely upset and hoped the salon would make the situation right. I was offered another opportunity to come back and have it fixed, but after already having multiple attempts made to correct the problem, I was not comfortable returning for another attempt. I requested a refund instead, but my request was refused. Don told me to return to have it FIXED AGAIN. Let me just hire another babysitter. What hurts the most is not simply that the service didn't turn out the way I expected. It's the way the situation was handled afterward. After more than a decade of being a customer, I expected my concerns to be taken seriously and for the salon to work with me toward a fair resolution. I gave this salon another chance after a previous disappointing experience, and unfortunately, this was the final straw for me. After more than 10 years of loyalty, I never expected to leave feeling this disappointed and unheard. I will not be returning, and I sincerely hope management takes this feedback seriously. Customers--especially longtime customers--should feel valued and respected when something goes wrong.

I love the ambiance here and don is the best. I never leave disappointed. Best nail spot around…read moreWest Chester forsure.