Miss Gaffrey was super helpful and assisted me with something I was having trouble with online, if…read moreyou get helped by her consider yourself very lucky!

I had to stop by Social Security to obtain a replacement copy of a form for taxes. I feared the…read morevisit because I didn't have an appointment but I really needed this document to complete taxes. As you enter, the security guard will go through any bags that you take in. He does ask if you have an appointment. I explained what I needed and he told me they could help without an appointment. Great! I was directed to the kiosk to check in and get my number for staff assistance. They were 5 staffers working. I noticed that service seemed fairly quick so I was hopeful the wait would be short. If the wait was long, I would have to leave for my other appointment. Numbers are called over a PA system and a board on the wall shows what number is being helped and which window. That's helpful. There is a last call for a number if you didn't hear the original call. About 40 minutes later, my number was called. I was quickly helped and received what I wanted. Not bad at all. Shared parking lot.

Unlike dealing with the third party (contractors) on the 800 number, the information housed here in…read morethe form of these actual agency employees is very good. With no accountability for what those contractors tell and / or commit to you on the 800 number, you will appreciate working with this office and its onsite employees. The entrance, lobby, reception and waiting area is poorly designed and understaffed. You just need to stay focused and not give up on getting to an actual employee with your questions . . . it will be worth it.

*EDIT* She is the District Manager for this office!…read more I arrived at the Social Security office this morning before opening and waited in line, as several people had already lined up before the doors opened. This was not my first time applying for a Social Security card for a newborn, so I came fully prepared with all of the required documentation and understood the process. When the doors opened, an employee, Elisa Alcala, came outside to ask each person in line why they were there. From the moment she walked out, her attitude toward the public was hostile, impatient, and unnecessarily confrontational. The first couple in line explained why they were there, but before they could finish, Ms. Alcala interrupted them and told them they needed an appointment. When they attempted to ask follow-up questions, she talked over them and sarcastically asked if they were "listening today or going to ignore her." Instead of providing guidance, she belittled them until they left the office entirely. Unfortunately, this behavior continued with nearly every person she spoke to. Throughout the line, she repeatedly made comments such as, "Are you going to listen today?" and "You're not listening to me," speaking to people as though they were inconveniencing her rather than seeking assistance from a public agency. Her demeanor suggested she had no interest in helping anyone and simply wanted to turn people away. When she reached my family, she asked why we were there. I explained that I needed a replacement Social Security card as well as a Social Security card for my newborn. She immediately responded, with the same dismissive attitude, that I needed identification for the newborn. As I attempted to show her the birth certificate and other required documents and explain what I had, she literally put her hand up, started walking away, and said, "Not doing it," before I had even finished speaking. I continued trying to show her the documentation, and her response was, "I wouldn't consider that valid." Rather than reviewing the documents or explaining the requirements professionally, she dismissed me outright without making any genuine effort to help. At that point, I asked to borrow her pen so I could write down her name because I knew I would be filing a formal complaint. Instead of reflecting on her conduct, she rolled her eyes, continued making unnecessary remarks, and maintained the same rude, dismissive attitude. Once inside the office, I was assisted by a gentleman at the service window who was courteous, respectful, and professional. He reviewed my documents, confirmed that I had everything required, and processed my requests without any issue. When I explained how I had been treated by Ms. Alcala, his reaction gave me the impression that this was not the first complaint he had heard regarding her behavior. What concerns me most is how many people Ms. Alcala likely turned away incorrectly. If my documentation was sufficient despite her insistence that it was not, how many other individuals were denied service or left believing they lacked the required documents simply because she refused to listen? The office appeared relatively quiet after opening, and it was hard not to notice that many people had already been turned away before they ever had the opportunity to speak with someone willing to actually assist them. The purpose of having an employee greet the public should be to provide accurate information and direct people appropriately--not to intimidate, dismiss, or discourage them from seeking services they are legally entitled to receive. Ms. Alcala's conduct was unprofessional, disrespectful, and completely unacceptable for someone serving the public. After reading numerous reviews describing the same issues--poor attitudes, lack of professionalism, and dismissive treatment--it is clear this is not an isolated incident. This appears to be a broader management problem. Leadership needs to take these complaints seriously, provide meaningful customer service training, and hold employees accountable for how they treat the public. Ms. Alcala's behavior reflects poorly on the entire office. If she is unwilling or unable to treat people with basic respect and professionalism, she should not be the first point of contact for members of the public. People visit the Social Security office because they need assistance--not to be spoken down to, interrupted, or treated with contempt.

I cannot imagine a worse experience. Avoid this location at all costs. I had an appointment for a…read moresimple marriage name change for which I FILLED OUT ALL THE INFORMATION ONLINE, yet was told the appointment wouldn't help. After waiting an hour in the general queue, the staff was extremely rude, passive aggressive, and entirely unhelpful.

The office is centrally located on 7th Ave and has convenient parking . I would visit this…read morelocation if needed. However, since the pandemic much has changed and this 2025 a lot more has changed. I was very disappointed with my last visit 2weeks ago. They have a sign posted (registered appointment line up here (left side) and non registered appointments line up here (right side). I drove a senior to the office and there were no lines, she only needed an award form. The representative on the phone said go in and explain what you need. To our surprise and dismay both security officers turned us away and said go online and make an appointment. One of the main issues is many seniors are not technology savvy and need a human being to assist them. Immediately I had to call SSA, wait 15 minutes (thank goodness), to ask the representative to mail her the form needed. I will say it has enough security features / barriers inside that you can't just walk in. The Front office security definitely needs to show a little more respect and kindness and towards people in general entering the office. Yes, I know they run into people who are aggressive, upset and have bad behavior but they should not taken that attitude towards everyone else who arrives for assistance. Sadly the government is starting to make all federal agencies worse. Jesus help us

I was provided with excellent service from Candace at the Glendale office. My request was rather…read morecomplicated and she was so patient! Candace provided me four options that could help provide a successful conclusion to my issue. She truly was so nice AND very knowledgeable and totally professional. I am so grateful to her for her help.

Was fairly quick to get get a birth certificate if you have the correct information. Waited maybe…read more25 minutes, if that.

Don't get me wrong this place is quick with service but the lady at window 4 is by the rudest and…read moremost entitled person I've came across. As soon as I walk up ATTITUDE, throws my mom debit card at her then smirks and says "sorry" my mother also doesn't speak English which is why I'm there, proceeds to ask me out of nowhere if I'm okay aggressively. If you don't want to work clock out dumb b***.

I had to get my daughter a birth certificate. This was the closest location to my house. I filled…read moreout the application online beforehand, printed it out, took it down here, grabbed a number and was seen within about 20 minutes. They have a TV to watch while you wait, no wifi though. When my number was called, I went up to the window (nice lady), paid my $20.00, and they printed out the birth certificate right then and there. Couldn't have asked for an easier transaction! I would definitely recommend this location if you live on the "Westside"! It's right off the 10, (McDowell and 95th) easy to find and very convenient! Good stuff!

I had the pleasure of meeting with Van today who was so pleasant t and professional to work with…read more This may sound kind of weird, but I had an absolutely wonderful experience today. They were on time for my 8:30 am appointment . The Customer service was great and it only took about 15-minutes to get me completely taken care of and on with my day.

Called yesterday twice was informed to call next day, now I'm on hold for almost 2 hrs. We have to…read morebe prompt when giving things to the IRS but in return it's inconsistency and lack of service. But again when they want something it's a must. Broken system this is.

I went without an appointment , they didn't get me in but gave me a number to call and I did and…read morewas able to handle it over the phone in the parking lot , so person on other end of phone great and had what I needed in the mail for taxes in a few Days .

I called the office to let them know I was faxing in my documents. Instead of helping me, the woman…read morewho answered the phone focused on how I greeted her and insisted I "address her properly." It felt unnecessary and unprofessional, especially since I was just trying to make sure my paperwork was received. The interaction made an already stressful situation even more difficult.

This place is great and happy it helps rid the US of threats foreign and domestic. God bless the…read moreFBI and here is too many more blessed years!!

Does no one know how to answer a phone it's like you guys are a company and you guys have all your…read moretease crossed and your eyes dotted just to make sure that you guys are running company and say that you guys are here for people when in actuality, you guys never answer your since Trump has been in office. You guys are always busy or due to high call volumes. You guys can't answer. You guys never answer a phone. It's like you're not here for the people anymore and you guys don't care. I am trying to renew my nutrition stamps, and you guys are trying to make me jump through hoops when all I should be able to do is push renewal but you guys don't even give that option it's there but you can't click it. I'm sick of this government and how it's being ran and it's not here for the people, but we all pay taxes when we go out to eat when we go buy things when we go and do things but yet we can't get help where we need it. And I put a one star rating because I had to put a star rating. You guys should be a negative star rating so as my star stands, it is standing for a negative one.

An hour wait to get questions answered, update an address since they are mailing my stuff to…read moreanother address. I got lucky the mail got forwarded finally. I'm not able to login cause this is pandemic benefit not normal application process. This is ridiculous! I feel bad for people do not have computer must call in every time.

Horrible place . Staff are rude and feed inmates nasty food . My dad is inocente and has diabetes…read moreand they won't reply back to a diet form we submitted about feeding my dad proper meals do to his conditions . They keep giving him high carbs meals and they won't do anything about it . I just hope this is over with . If anything happens to my dad be ready for lawsuit..

I came here for tent city! It sucked! They feed you moldy oranges, old bread and some weird…read moreblueberry jam that everyone was using to dye their hair. The people working here were pretty rude even considering it's a jail. Definitely try to get arrested in Mesa or Scottsdale because they have better jails with nicer people working there & better food. Try your best not to get arrested but if you must don't do it here