Unlike dealing with the third party (contractors) on the 800 number, the information housed here in…read morethe form of these actual agency employees is very good. With no accountability for what those contractors tell and / or commit to you on the 800 number, you will appreciate working with this office and its onsite employees. The entrance, lobby, reception and waiting area is poorly designed and understaffed. You just need to stay focused and not give up on getting to an actual employee with your questions . . . it will be worth it.

*EDIT* She is the District Manager for this office!…read more I arrived at the Social Security office this morning before opening and waited in line, as several people had already lined up before the doors opened. This was not my first time applying for a Social Security card for a newborn, so I came fully prepared with all of the required documentation and understood the process. When the doors opened, an employee, Elisa Alcala, came outside to ask each person in line why they were there. From the moment she walked out, her attitude toward the public was hostile, impatient, and unnecessarily confrontational. The first couple in line explained why they were there, but before they could finish, Ms. Alcala interrupted them and told them they needed an appointment. When they attempted to ask follow-up questions, she talked over them and sarcastically asked if they were "listening today or going to ignore her." Instead of providing guidance, she belittled them until they left the office entirely. Unfortunately, this behavior continued with nearly every person she spoke to. Throughout the line, she repeatedly made comments such as, "Are you going to listen today?" and "You're not listening to me," speaking to people as though they were inconveniencing her rather than seeking assistance from a public agency. Her demeanor suggested she had no interest in helping anyone and simply wanted to turn people away. When she reached my family, she asked why we were there. I explained that I needed a replacement Social Security card as well as a Social Security card for my newborn. She immediately responded, with the same dismissive attitude, that I needed identification for the newborn. As I attempted to show her the birth certificate and other required documents and explain what I had, she literally put her hand up, started walking away, and said, "Not doing it," before I had even finished speaking. I continued trying to show her the documentation, and her response was, "I wouldn't consider that valid." Rather than reviewing the documents or explaining the requirements professionally, she dismissed me outright without making any genuine effort to help. At that point, I asked to borrow her pen so I could write down her name because I knew I would be filing a formal complaint. Instead of reflecting on her conduct, she rolled her eyes, continued making unnecessary remarks, and maintained the same rude, dismissive attitude. Once inside the office, I was assisted by a gentleman at the service window who was courteous, respectful, and professional. He reviewed my documents, confirmed that I had everything required, and processed my requests without any issue. When I explained how I had been treated by Ms. Alcala, his reaction gave me the impression that this was not the first complaint he had heard regarding her behavior. What concerns me most is how many people Ms. Alcala likely turned away incorrectly. If my documentation was sufficient despite her insistence that it was not, how many other individuals were denied service or left believing they lacked the required documents simply because she refused to listen? The office appeared relatively quiet after opening, and it was hard not to notice that many people had already been turned away before they ever had the opportunity to speak with someone willing to actually assist them. The purpose of having an employee greet the public should be to provide accurate information and direct people appropriately--not to intimidate, dismiss, or discourage them from seeking services they are legally entitled to receive. Ms. Alcala's conduct was unprofessional, disrespectful, and completely unacceptable for someone serving the public. After reading numerous reviews describing the same issues--poor attitudes, lack of professionalism, and dismissive treatment--it is clear this is not an isolated incident. This appears to be a broader management problem. Leadership needs to take these complaints seriously, provide meaningful customer service training, and hold employees accountable for how they treat the public. Ms. Alcala's behavior reflects poorly on the entire office. If she is unwilling or unable to treat people with basic respect and professionalism, she should not be the first point of contact for members of the public. People visit the Social Security office because they need assistance--not to be spoken down to, interrupted, or treated with contempt.

Well, done Representative Franks! Bravely standing up against corruption in government!read more

I had the pleasure of meeting with Van today who was so pleasant t and professional to work with…read more This may sound kind of weird, but I had an absolutely wonderful experience today. They were on time for my 8:30 am appointment . The Customer service was great and it only took about 15-minutes to get me completely taken care of and on with my day.

Called yesterday twice was informed to call next day, now I'm on hold for almost 2 hrs. We have to…read morebe prompt when giving things to the IRS but in return it's inconsistency and lack of service. But again when they want something it's a must. Broken system this is.

I'm out in the San Tan Valley and Florence area. Epcor bought out Johnson Utilities in 2021 which…read morewas a very bad company. Epcor hasn't made it any better. The water quality here is so bad we are afraid to let our dogs drink it. The fees are pretty high for water, but that's not my main complaint. My main complaint is the customer service. They are all useless. If you call customer service, they clearly don't know what they are doing. I got shut off once because we could not afford the $250 bill because I am disabled and my wife's hours were cut. Sure, that's partially on us cause we couldn't afford it, but they didn't really work with us to help us pay it either. After we were able to get the money to pay the bill, (they make you pay it online then verify the confirmation number over the phone). The lady told us the water would be back on the same day with no extra fee.. then later in the same call stated "Oh, there will be a reconnection fee now cause it's after 3pm, do you want to wait until tomorrow to avoid the fee?" No! I do not want to wait in Arizona summer heat to have my water turned back on! Also, their online chat does not work. It redirects you to wait for an agent, then disconnects you. So I used the message system they have on their site to complain about it and all they said was "we know it's broken." Then why is it still an option for customers? They push for customers to use it even! Also, whenever I use the message system, I don't get good answers back, they always state the obvious and don't address my questions or problem. Lastly, their website doesn't break down your bill when you want to pay, and for some reason a lot of the time it schedules the payment for the next day instead of taking it right out, especially on weekends. I feel like for such a big company this shouldn't be a problem. TLDR; Epcor customer service is frustrating as their reps are not very good and/or poorly trained, their online chat is broken, replies through their website message system only state the obvious, are limited responses, and are not helpful in any way. The online payment system is not efficient and could be better for such a big company.

Alex over at Epcor I guess is the king/queen of the facility after paying $700 told owe more to get…read moreturned on while having children oh we don't care sir I just paid you over $700 and don't care then proceed to hang up they need to fire Alex definition of scum

Alittle complicated but all worked out. Very professional people and friendly!Definitely would…read morerecommend!

Took 2 cars in for emissions check at the Surprise facility. Both Al and Hunter were very good to…read morework with - efficient with great positive attitude. Made the process a pleasant experience.

Quick and efficient service for title transfer. Would…read morerecommend this service for its value and time saving

Friendly staff, knowledgeable. They did everything for our Passports and made it simple, and…read moreexplained everything. Our whole family has used them for over a year and they have yet to dissapoint!

This review is about the staff here. The line gets crazy long but all of my interactions with there…read moreguys and gals have been awesome. They help answer questions, help you navigate the crazy rules around international shipping. They s los seem like they care.

Very unhelpful went out of my way to go to this post Office…read morefor no help. Want to charge me $5 for tape when I need one small piece

Wonderful people running this chamber and great group of members. Just joined and they literally…read moreconnected me with a job lead the same day. Highly recommend!!

I really like this chamber - they are very interested in helping my business in so many ways. They…read morehave so much support to offer and are constantly inquiring about how they can be even more helpful to my fledgling business. Great sales and marketing info and an awesome women4women group. Great value for the money.

It would be zero stars if I could. Very unprofessional and don't do their job. Can't leave…read moremessage on phones because mailbox is full. Have a recording that says, "Happy Presidents Day! Because I work for the county, I'm taking advantage of my day off and am going to do charity work. I'll be back in the office tomorrow." But it's March 1st today, (8 days after Presidents Day) and doesn't answer phone until on the 5th try, she picked up and said, "why are you calling after hours, don't ever call this fucken number again." EXACT WORDS! She hung up on me. I didn't even get a chance to tell her I was a client. It was 5:30, and she DOESN'T answer her phone during the day. Her name is Jenny Vitale and you pay her salary. I apologize for the vulgar language, but I am being brutally honest. I want to see how long it takes them to take this review down.

Everyone is EXTREMELY helpful and very very nice EXCEPT for Sheila. She won't even let you finish…read moreasking a question, is extremely rude, not helpful, and it is obvious she is not happy with her job. I usually don't even write reviews about places, but the way I was treated by her compelled me to write a review. Like I said, EVERYONE else was awesome. She needs to find another career.