Tanisha and Henry said it all perfectly in their reviews. In fact, I took screenshots and used their recommendations as a roadmap. Glad I did. Type in Terminal 4 parking. Park on any level. Elevator to check-in. Next to Dunkin' Donuts. The agent was right outside the door with his clipboard and took me 12 minutes early. He verified my info and asked for my passport. He asked me two questions and said my fingerprints from my pre-check qualify so I didn't need to take those. Took my picture. It was a 3 minute appt from start to finish. I imagine if you dint have pre-check it will be a bit longer. I parked on level 9 (but I'd park on 5 next time) and pulled a ticket upon entering. I was in my car again in probably 7 minutes, start to finish. My only gripe is the cost for parking. I asked the agent if they validated parking because I was only there 3 minutes. He said no, but if I hurried, it might be free. I had high hopes. I was back to the ticket exit area within 10 minutes but my paper card was rejected! I tried 4 different machines and had to back my car up each time. Super annoying and I still paid $6 for being there a total of 15 minutes when I finally had to find a ticket agent to help me and she declared my ticket was defunct. It took me longer to get help for my ticket than it did for the entire "interview" for global entry. Now I'm curious if anyone else can get in and out in under 10 minutes and still have to pay the $6. I was hoping to have an answer to that question but the ticket ruined me. read more

Easy breezy lemony squeezy. Obviously you still pay for airport parking. My recommendation would be terminal 4 parking, go to the 9th floor & take the elevator in the B section to the 3rd floor. The center is across from Dunkin' Donuts. There is a convenient sign that is waiting specifically for global entry appointments. The sign is small & in a corner. There are 6 seats. The appointments are structured so make sure you're there on time or early. Early would probably be better. The appointments are like 5 mins. Bring your passport. Be prepared to take a photo. Get your fingerprints. That's it. office opens at 7AM. They were nice. It was an easy experience. read more

Global Entry Enrollement Center - Public Services & Government Near Me - Phoenix, Arizona

Arrived early to Phoenix (17 minutes). Rolled through the walkways as fast as we could - and the line at Immigration the line was massive. So we waited. And waited. Got to the front FINALLY. Told the attendant that we wanted to do Global. His last name was Hoffman. He got crabby and told us "the machine isn't working well". Not our problem. He said to back up and look into the camera. I did so. Then to put my right four fingers on the screen and press down, bending at the wrist. The lights did not come on stating it was working. I tried this at least 20x. He kept saying I wasn't doing it correctly. He got mad, slammed his keyboard down and said "I hate this freaking place". Again, not our problem. I think (not sure as it took forever) if he rebooted or what. I tried again, same issue. Then he said "do you have hand lotion?" I wasn't sure if he meant ON my hands and was blaming me - and so I said "No I do not" because I did not! Then he slammed a bottle of hand sanitizer on the desk and said to put that on my right 4 fingers. I must have tried 30x. No go - not reading it By now - since there is only one other guy getting US citizens through the line - there are at least 300 people in line if not more. They are yelling at Mr Crabby Hoffman to hurry up. He's getting madder by the minute. We asked him multiple times if we could go and try another desk (meaning a different scanner). And he would not respond. One time he got up and walked away - asked the other TSA agent if he was having trouble. No response from other guy. And yet - we heard multiple people tell him they wanted Global and they got through the line with paperwork/prints completed and moved along. Finally, Hoffman said "you know if there is an issue with this paperwork, you'll need to come back to Phoenix to fix it". I assume he was trying to get us to give up since we live on the East Coast. Nope. People in line are still yelling at Hoffman. We moved to another desk I asked if I should bring along the hand sanitizer and I said "just in case I need it" and he said to me "WHAT DID YOU SAY TO ME?!" in a vicious tone. I looked at him as if to say WTF is your problem and said "I wanted to bring it over here IN CASE WE NEED IT". His response was "oh". We kept looking at each other as if "what can we do?" I mean you're stuck - if we had argued with him who knows what he might have done. Please note - that by now - EVERY person had gone thru the line with the one guy helping all of them. Our baggage was going round and round. Only items on the carousel. FINALLY, my finger prints (and by prints - it's four fingers on right hand, four fingers on left hand, right thumb, left thumb, repeatedly scanned IN THAT ORDER!) scanned okay and now my hubby was up to bat. So, same crap, crabby, ordering us around as if we are stupid, etc. I said to hubby "let me grab the bags" and Hoffman says "MA'AM YOU CANNOT LEAVE THIS AREA". Please note - it was maybe 15' away from the desk and clearly obvious that all I would do would be to grab our bags. NO ONE ELSE was there as all other travelers had moved on long since past. I mean NO ONE! Finally, prints are scanned and Hoffman said something like 'in 2 weeks you will hear something' We grabbed our bags, had to recheck them, then exit, then go thru security again, then hike it to Terminal 4. By the time we got to our gate, it was 13 minutes to board. No time to get anything to eat and flight 4+ hours. We dealt with that P*I*K for over an hour. Please note - the other guy - NEVER offered to help us/nothing. What a terrible experience. read more

Security worker was so rude.... My wife and I both had appointments and he made a very disrespectful comment towards my wife and I. This is not acceptable. Terrible experience. Rude and disrespectful employees. If you hate your job, find a new one. Don't take your frustration out on paying customers. read more

Made a 1pm appointment and arrived at the parking terminal at 12:13pm. Definitely park in terminal 4 parking (parking for 1 hour is $4) and drive all the way up to Zone 9. Take the B elevator down to level 3 and it's literally a few steps to a door for Global Entry, just left of the Phoenix Airport Museum display (Note: they are Definitely not taking walk ins). There is no check-in process either. A Customs agents came out and asked if anyone had an appointment. My appointment was at 1pm, but took me in at 12:40pm. Got asked a few questions to confirm my identity, showed Passport, paid $97.25 for my Sentri card, and was told it should arrive in 2-3 weeks. Officer Bustamante was awesome and made my visit smooth. Done by 12:52pm. Paid $4 since it was under an hour with debit card on exiting the winding driveway from level 9. read more

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Seriously?!? You walk in to a small area which has 6 seats... one federal employee... who couldn't move slower if she was sleeping... no greeter, so you have no idea how long the wait will be... your just at their mercy. Horrible experience. Next time I will be trying a different branch for sure! Horrible read more

Global Entry Enrollement Center - Waiting room has only 6 chairs... and often has 20 people waiting. - Public Services & Government Near Me - Phoenix, Arizona

They've moved. In the time between when we filled out the forms and when we finally got an appointment, the office moved from the lower level in Terminal 4 to the upper level. But our experience there was dead simple. We got in right on time, both of us were able to sign up together and we were out of there in less than 15 minutes. read more

Quick and convenient. This global entry enrollment center had available slots in the two weeks after I received my pre-approval, and it's probably because of their sheer efficiency. When you arrive, take a seat facing the glass door and wait. The office is very small and there's no waiting room inside, only 3-4 of your fellow passengers undergoing their interviews. Don't knock on the glass. There's a sign on the outside that says "take a seat, don't knock," but I saw tons of people ignoring this instruction with no benefit, which has to be annoying for the team inside. Exactly at the time of my interview (not before, not after), the door opened and the security officer walked out to usher the people scheduled for my time slot inside. My interview took exactly 4 minutes and was very to-the-point. These guys are very time-conscious and efficient, which isn't something you see with every governmental institution. Definitely recommend the center if you're trying to decide where you complete your interview. read more

The center is quick, courteous, and efficient. They are located by carousel 6 in baggage claim (terminal 4). When you show up for your appointment just have a seat and wait to be called. There is no "check-in" or anything similar. You just have to sit and wait. They were pretty prompt to our appointment time, and it went smoothly. They couldn't have done it much better. read more

They are located in Terminal 4, Level 3 right across from Dunkin Donuts. My appointment was for 7:30 am, but they let me in at 7:15am. The interview didn't last longer than 15 minutes. The woman was very nice and helpful. Parking: Park in Terminal 4 garage. There is plenty of parking. Arrival: I suggest arriving at least 30 mins earlier than your interview to allow enough time to walk to the location (depending on where you parked) Airport Staff: Both reps that I spoke with to confirm the location of the office were very helpful and courteous! read more

Processing was very fast. I was done with appointment within 5 min. Only fingerprint and photos were taken.

I had a 10 o'clock appt and i went to terminal 4 ; 3rd floor. I waited half hour to be told they were now at the John Mc Cain terminal 3for parking and I needed to walk a distance to get to their office outside terminal. No one at terminal 3 knew where it was. I came home with nothing and of course miss the appt. Where are they located exactly ? maps does not show much ! read more

Parked in terminal 4 and used elevator "c." Take the elevator to level 3 and the Customs Global Entry location is behind the information desk. There is no check in and the door locked. Take a seat near the door and a uniformed officer will come out every few minutes to call your name for your interview. It's not really an interview, they scan your passport and take read more

Global Entry Enrollement Center - Public Services & Government Near Me - Phoenix, Arizona

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Location hasn't changed. Still located in Terminal 4, 3rd floor by Dunkin Donuts and B Gates.

My TSA Precheck expires this year and I decided to upgrade to Global Entry since it includes Precheck. Unfortunately, my timing wasn't the best. With my Precheck expiring in May, I applied for Global Entry in January. Plenty of time, right? Thanks to the longest government shutdown on record, I cut it pretty close. After 10 weeks, I sent a message through the website. Within a week, I was conditionally approved. 2 weeks later, I had my appointment. Once I scheduled my appointment, they sent very detailed instructions. Everything was so simple. The agent was very professional. I arrived 1 minute before my scheduled appointment and was ushered in within 30 seconds of my arrival. The interview/fingerprinting took no more than 3 minutes. Lastly, I was approved less than 48 hours later. The process wasn't quick, but it wasn't complicated. It did require a drive to the airport, which wasn't the most convenient. There were not as many available appointments as I would have liked and it was very unlikely that I could have scheduled an appointment in conjunction with an arrival/departure. read more

The whole process was quick and easy since the time i enrolled until the moment i received my GE card! The facility was easy to find, they called me in right on time and the officer was nice, knowledgeable and very helpful. He answered all my questions efficiently and made sure i understood everything. I got my Global Entry card in the mail less than 5 days later. Thank you for making this process such a breeze!! read more

Arrived to Sky Harbor Terminal 4 Parking. Parked on 4th floor and took elevator down to 3rd floor. Walk toward information booth and behind it to the left between B Gates entrance and Dunkin Donuts you can see the door to U.S. Customs and Border Protection. Waited outside the door and checked in as soon as someone came out. The wait was 10 minutes and we were done in about 8 minutes. Plus we were an hour early for appointment. Very friendly and informative staff. read more

I have been approved for Global Entry they wrote there is no available information opening at Sky harbor Phx az. I don't know how Togo one line and check for walk ins. Any helpful advice! would be appreciated. read more

So quick and easy! As with most people I parked on level 4 and took the elevator to level 3. Office was by Dunkin Doughnuts (thanks Yelp!) and they took me in immediately. Whole interview took five minutes and the man was super friendly. Much better than my first experience here years ago! read more