Unlike dealing with the third party (contractors) on the 800 number, the information housed here in…read morethe form of these actual agency employees is very good. With no accountability for what those contractors tell and / or commit to you on the 800 number, you will appreciate working with this office and its onsite employees. The entrance, lobby, reception and waiting area is poorly designed and understaffed. You just need to stay focused and not give up on getting to an actual employee with your questions . . . it will be worth it.

Horrible wait time. Bad attitude Agent Window #1 I waited 3…read morehours for my number to be called. Agent working in Window #1 on 10/14/26 was rude. I was told to get another ticket. 30 minutes into my 2nd ticket the same agent called me to his window. I was told he was not the agent to see. He claimed he called my number earlier but the number did not appear on the board and wasn't load enough to hear. I was told I would have to wait for window #14 to call my new number. After a 40 minute wait, I was called to window #18. The woman was friendly and helpful. She was new and had the woman at window #14 walk her the process. The Security Guard in addition to the agent at Window #1 need to training in customer service. NICK, I hope you read this! I understand you are the head of this location but of course, they don't give out last names...to protect the guilty!! This wait time was totally unacceptable. The attitude of these two individuals were very poor. The Security Guard claims she called out the numbers (my number) which was not true. She also stated it was an hour to an hour and a half wait to everyone waiting and that was not true. They need customer service training. Absolutely disgraceful!

Well, done Representative Franks! Bravely standing up against corruption in government!read more

I've been interested in the military since I was a little kid, but could never find out exactly…read morewhich branch I wanted... until I met with SSG Sandoval. SSG Sandoval showed me all of the available jobs that I could choose from, and helped single out the ones that were of interest to me. Unlike the Marines next store, I was able to 100% secure the exact job that I wanted, and get the duty station of my choice! They were all 100% honest and helpful with any and all questions I had. #GoArmy

For years I had the dream to join the army. Thankfully I came across SSG Sandoval at this location,…read morehe has been helpful, patient and friendly. Always had great communications from the start. Now I have a ship out date thanks to SSG Sandoval. I highly recommend this SSG Sandoval always working above and beyon! #GOARMY!

I'm out in the San Tan Valley and Florence area. Epcor bought out Johnson Utilities in 2021 which…read morewas a very bad company. Epcor hasn't made it any better. The water quality here is so bad we are afraid to let our dogs drink it. The fees are pretty high for water, but that's not my main complaint. My main complaint is the customer service. They are all useless. If you call customer service, they clearly don't know what they are doing. I got shut off once because we could not afford the $250 bill because I am disabled and my wife's hours were cut. Sure, that's partially on us cause we couldn't afford it, but they didn't really work with us to help us pay it either. After we were able to get the money to pay the bill, (they make you pay it online then verify the confirmation number over the phone). The lady told us the water would be back on the same day with no extra fee.. then later in the same call stated "Oh, there will be a reconnection fee now cause it's after 3pm, do you want to wait until tomorrow to avoid the fee?" No! I do not want to wait in Arizona summer heat to have my water turned back on! Also, their online chat does not work. It redirects you to wait for an agent, then disconnects you. So I used the message system they have on their site to complain about it and all they said was "we know it's broken." Then why is it still an option for customers? They push for customers to use it even! Also, whenever I use the message system, I don't get good answers back, they always state the obvious and don't address my questions or problem. Lastly, their website doesn't break down your bill when you want to pay, and for some reason a lot of the time it schedules the payment for the next day instead of taking it right out, especially on weekends. I feel like for such a big company this shouldn't be a problem. TLDR; Epcor customer service is frustrating as their reps are not very good and/or poorly trained, their online chat is broken, replies through their website message system only state the obvious, are limited responses, and are not helpful in any way. The online payment system is not efficient and could be better for such a big company.

If I could give zero stars I sure would. Epcor's Billing department are full of the most…read moreincompetent dopes I have ever dealt with. I accidently paid my bill twice last month, so I called Epcor to cancel one payment, biggest mistake of my life. After two weeks it finally canceled, that's where the problem starts. They send me a bill for next month for double what the current bill will be, plus a $25.00 fee for insufficient funds. Well I paid with a credit card, not my checking account. They assumed the return for the extra payment was insufficient funds when they saw the return. After numerous Emails and phone calls explaining how stupid they are, they are returning my $25.00 fee. They still can't get it through their thick heads that the payment posted last month. These people must have actual rocks in their heads. You can't talk to anyone there with any common sense.

Alittle complicated but all worked out. Very professional people and friendly!Definitely would…read morerecommend!

Needed travel ID's and I tried to make an appointment online before my husband took half a day off…read moreof work. No bueno. After in putting all information I kept getting an error to add all required info even though I had. So, we just go down. Arrived about 1:30 on a Tuesday and was surprised there were only 6 people in line. Before entering the line you must scan your drivers license via a kiosk. We stood in line about 10 minutes and were called by Duane I believe, might have been Dwight. Since I had printed out paperwork and filled out at home and had all required documents this was a seamless process. I think it took me longer to track down my marriage license than it took Mr. Duane to process our new travel licenses. Ladies, if you've changed your name after marriage take your marriage license. Even though years ago I had updated my social and dl it was required because my name now does not match my birth certificate. Duane was wonderful. Personable, efficient, happy. By 2:00 o'clock we were on our way home. But when we left there were about 30-40 people in line and the parking lot was jammed. My experience within the mvd office was five star but the hassle of the website trying to make an appointment, as others have stated made me take a star away.

Efficient and fairly priced. Everything done in compliance with AZ law and guidance provided to…read moreignorant customer (me, lol). Appreciated their service. Small strip mall location with a few seats for waiting. We had a short wait on a Saturday mid day so appreciated that as well. The location was clean and the people behind the glass friendly and welcoming.

Although it is pleasant in there their pricing is very misleading. I had 2 expedited options…read more One that said USPS certified mail and the other overnight. Apparently their view of overnight is very different than mine. When I think overnight I think 1 night. What they do not disclose is that they use USPS priority mail express - which they say is a between 1-3 day delivery. They don't even have USPS in the description. They do say USPS in the other 2 options but no mention of USPS in the 'overnight' option. My application left Thursday with a before 6pm Saturday as my 'overnight' delivery.

This review is about the staff here. The line gets crazy long but all of my interactions with there…read moreguys and gals have been awesome. They help answer questions, help you navigate the crazy rules around international shipping. They s los seem like they care.

Very unhelpful went out of my way to go to this post Office…read morefor no help. Want to charge me $5 for tape when I need one small piece

Wonderful people running this chamber and great group of members. Just joined and they literally…read moreconnected me with a job lead the same day. Highly recommend!!

I really like this chamber - they are very interested in helping my business in so many ways. They…read morehave so much support to offer and are constantly inquiring about how they can be even more helpful to my fledgling business. Great sales and marketing info and an awesome women4women group. Great value for the money.

It would be zero stars if I could. Very unprofessional and don't do their job. Can't leave…read moremessage on phones because mailbox is full. Have a recording that says, "Happy Presidents Day! Because I work for the county, I'm taking advantage of my day off and am going to do charity work. I'll be back in the office tomorrow." But it's March 1st today, (8 days after Presidents Day) and doesn't answer phone until on the 5th try, she picked up and said, "why are you calling after hours, don't ever call this fucken number again." EXACT WORDS! She hung up on me. I didn't even get a chance to tell her I was a client. It was 5:30, and she DOESN'T answer her phone during the day. Her name is Jenny Vitale and you pay her salary. I apologize for the vulgar language, but I am being brutally honest. I want to see how long it takes them to take this review down.

Everyone is EXTREMELY helpful and very very nice EXCEPT for Sheila. She won't even let you finish…read moreasking a question, is extremely rude, not helpful, and it is obvious she is not happy with her job. I usually don't even write reviews about places, but the way I was treated by her compelled me to write a review. Like I said, EVERYONE else was awesome. She needs to find another career.