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    Urban Bird Hot Chicken

    2.9 (46 reviews)
    Closed 10:00 am - 10:30 pm

    Order Urban Bird Hot Chicken Takeout or Delivery

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    URBAN BIRD HOT CHICKEN ATMOSPHERE

    What's the vibe?
    Moderate noise
    Outdoor seating
    Good for kids

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    Recommended Reviews - Urban Bird Hot Chicken

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    Food is delicious!! Very spicy so if you can "handle spice because you eat Takis" go with mild.
    Anne Marie O.

    If it was only for the food, I would give 4 stars but the service was lacking. Food is very tasty and PLENTY!! Great spice rub and flavor on everything from the slaw to the chicken. Service: took 20 minutes both times we've been, to get our food and we were two kids and an adult. One staffer was on top of things both times and the two other staffers we encountered, one was sleepy and slow and the other rude. If the service improved, this would be a great spot.

    Dining area
    Christine D.

    We came in here to eat with six adults and two kids. You order at the counter and then sit down with a buzzer to wait as your food is prepared. We sat at a booth and a table since they did not have larger tables that you could easily push together, but did have plenty of booths and tables for seating. We grabbed some.menus to sit down and look over before heading back in line to order. They had more options at this location compared to the one on I-10, including street corn and a bunch of options to eat over fries. We ordered two kids meals - one plain chicken with waffles and fries and another BBQ chicken with fries. The other location did not let you add flavors to the chicken, but our server here did, so we went with BBQ since we figured it would not be spicy. Both kids got a fountain drink (they love the strawberry lemonade and mango lemonade) and a custard dessert which we picked up after they finished their meal. The adults ordered three tender baskets (mild, Nashville hot, and the next level up hot.) I love spicy, but Nashville Hot was as high as I could do. my sister loved how spicy hers was and I just took a small bite of it and it was too much. Lol. We also had two orders of the chicken over fries and Mac and cheese and it was delicious. The street corn was good and creamy, but the portion was small.compared to the other dishes. The tenders were juicy and were large strips of chicken, especially compared to many other places that have been undergoing shrinkflation and slowly decreasing the size of the tenders. There werent as many fries as the other location, but still a decent amount and very flavorful. There wasn't any ice in the ice machine while we were there, but they fixed it as we were on our way out. The cashier was nice and helpful. She let us know how to order and how to pick up the custard, how to pick up the food, etc., To make sure everyone knew how the place worked since it was still fairly new. There were boxes near the soda machine for you to box up your own leftovers. Four different flavors of lemonades to choose from (regular, blueberry, strawberry, and mango) and a basic selection of sodas. There were no trashcans for you to self-clean your tables. The cashier came around to bus the tables when the line was gone.

    That's Trashy
    Samuel B.

    No sure what to think of this concept. Second time tried. As always give a place two chances to win a third. Bit just not feeling the vibe. The menu is just a cluster *uckery of fat fat fatty things. The sauces are all mediocre at best. The crinkle fries are always soggy. Chicken little over cooked and dried. Service was slow both days especially for how many people were working. 03/02/2023. Brought my son as he seemed to like 2 tender basket but wasn't impressed this time around. We came. We tried.

    Carolyn H.

    Absolutely amazing food & wonderful, friendly staff -Debbie & Louis were so kind!! The restaurant is nice and clean too!! I got the XTRA Hot Sando chicken sandwich with sweet potato fries and the hot Cheetos Mac & cheese! Everything was fantastic and the heat was on point. Also, try the soft serve vanilla ice cream for dessert!! It's seriously amazing!!! Cannot wait to come back with friends & family!!!

    Janet G.

    This was our 2nd visit in a week. It's that good! First visit we went with friends and family. 6 of us total. To go order. friends told me the chicken and waffles were amazing. I had the dry rub chicken tenders and fries. Wow. The fries are hot and fluffy and crispy And seasoned perfectly. The chicken was really good. Hot. Crispy. Yum. And the corn! Wowsa. It's so good. I wish it was a larger serving but it's so so good! The sauce choices were very good. Try their sriracha maple. it's a sweet kick. And the lemonade. I mean....this lemonade is better than CFA. And they offer flavored choices. I'll be back next week hoping to get a gallon of they sell it like that. I agree with the previous reviewer. Add more of those yummy pickles to the meals please. refreshing. Service was great. Both times we visited, all of our orders were correct and nothing was missing. For a newly opened place, no errors is a HUGE win! Gia took our order. She was professional and friendly. Thank you Gia for great service. The place is clean and offers plenty of seats. Glad they're new to our neighborhood!

    Chicken, bread, and kale slaw.
    Rodney H.

    This was my first visit. I had no expectations. I just wanted a hot chicken sandwich. I bought four sandwiches, thre Nashville Hot & one mild. I was really disappointed. First, I was never greeted. It took a few minutes for someone to even take my order. But even then it was "what you want". I explained that this was my first time, and she offered no assistance with the menu. The lady who brought me my food, when I spoke to her, she just turned her head and walked away. Now the food. The chicken was over-breaded, overcooked and dry. Also, I've had better hot sauce out of the grocery store than what was on my chicken. The bread was soggy, & the kale slaw was wilted and water was in my slaw. This was an expensive meal did I could not eat. I seriously doubt I will visit again.

    Urban Fries

    I got the half order of urban fries and they were fresh, hot, and SUPER delicious!! I definitely recommend this place!

    Jake H.

    Food was pretty good at Urban Bird Hot Chicken but it was too expensive for what it was. There are some really good Nashville hot restaurants and this was pretty average. Very busy inside, though.

    Everything was super salty and not edible. There were chucks of salt over the sweet potato fries. It took us lots of time to brush off the salt and they were still salty. Chicken tenders were loaded with high sodium, especially lemon pepper. I called and told the staff about the poor quality. His response was "I'm not sure what to do. We don't have manager or owner here." We spent $50 and did not enjoy a bit. Very disappointing!! Not worth the money. Will not go back again.

    Chicken with green muscle disease? Very off putting and the staff didn't really know how to respond or what to do.

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    1 year ago

    It would've been 10/10 if they didn't go crazy with salt ... otherwise food was very good ... looking forward to going back.

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    1 year ago

    Order was wrong and when I called the store the guy speaking very little English didn't care and hung up on me

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    2 years ago

    There was a delay in receiving our food but it was worth it. The ambience is cool and this place would do great out in San Antonio.

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    3 years ago

    Love this place. Urban fries and Nashville hot is legit. Wish we had some Nashville chicken places where I live

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    2 years ago

    Solid sandwich and great fries!! Def coming back! Good sit down place and a lot of takeout orders!

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    2 years ago

    I got my food and it was moldy, when I presented to the staff they seem unfazed like this was normal without apologizing.

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    3 years ago

    The Tijuana fries are the best. Recommend eating them at the store for best experience.

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    Ask the Community - Urban Bird Hot Chicken

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    ***Chicken Nuggets (level: mild) --- but nuggets are…read moreextremely well done and very tasty. The batter is very thin and Airy while holding lots of seasoning. It doesn't feel overly greasy at all either. ***Cilantro sauce --- this is a very noteworthy sauce here. The sauce is rich and cream by but not overbearing while the cilantro flavor is very pronounced and refreshes the palate. ***Fries - EXTREMELY crispy!!! This is honestly one of the best rides I've ever had. It's well seasoned and not overly salted at all. The crunch on every bite is amazing! It could not get any better. ***Sandwich (level: honey butter) --- honey butter was a bit lackluster in flavor and texture. Of note, the Whataburger honey butter sauce is much better. The staff here are extremely friendly. Elizabeth was very cheerful and helpful. This added to our pleasant experience and energy. Parking may be a bit tricky depending on what time of the day you go. May have to park further away and walk to the restaurant.

    Houston hot chick is a great place to go to located in la centerra especially if you're craving a…read morechicken sandwich. The mild was alright but one thing that was a little lacking of flavor was the sauce. Other than that, the chicken was really good, well seasoned and breaded well. The bun was crispy and it didn't feel greasy after eating it. The service was very kind, and they often checked to see how we are doing. Inside, it's a great place for casual visits and quite spacious.

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    3.9(393 reviews)
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    "DAMAGE CONTROL" On…read moreyesterday, I placed an order through Doordash and requested no bread but called and asked if I could substitute for more pickles. The cashier asked the manager and she was willing to accommodate me. That was nice of her because she could have said no. My order consisted of a tenders basket (Nashville HOt) and large kale salad. It arrived via door dash excellent delivery and kind driver. I opened my food and the SPICY SMELL was literally unbearable. I then started thinking maybe I am being sensitive. I cut a piece and tried to eat it and almost choked from the pepper. REMEMBER I am originally from NOLA so SPICY Is my forte. I immediately called the store and was asked if I wanted to come in or get a refund. I requested a refund than the cashier says " I don't know if we can do that so let me check. I waited a few minutes, then I continued to wait , then I hear staff laughing in background, then someone says "ISN'T THAT WHAT SHE ORDERED" at this moment I became frustrated. I had been busy all morning and needed to sleep for work that night. I headed to the store and you would not believe once I arrived at the store, the cashier was helping customers, and the PHONE WAS OFF THE HOOK by an unoccupied cash register. I immediately requested the manager in a calm tone. The manager VERENICE arrived at the front counter and greeted me. I was so furious so the first thing I did was show her my phone and the phone off of the hook. I was on HOLD for 24 minutes see picture below. She proceeded to apologize and attempted to explain they the call was missed. I further explained that DOOR DASH prices are higher so offering a person to come in the store is not the bet alternative. I ordered DOOR DASH for a reason and it is a huge inconvenience when I have to arrive in store to correct a worker's mistake. SHe understood exactly how I felt and offered a solution. I also requested for her to smell how hot it was as well. She proceeded to tell me they are using a new seasoning and she believes the person put too much. My rebuttal was you have to be more careful in preparing food like that for a customer knowing there is a difference. I know you may be confused at why would I still give them 4 stars because as the MANAGER she listened to constructive criticism, offered a solution and made sure I was satisfied. I believe it is very important as a REVIEWER to be honest and fair while also telling the truth along with offering a the solution. Whomever is the owner of this franchise I am sure you may be disappointed with the "24 minute hold time" but you should be more proud of having a manager in place who does damage control and encourages the customer to return for a better experience as well as fix the food again.

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