I went to Laboratory Alliance at 475 Irving Ave, Syracuse, NY 13210. I asked if I was supposed to…read moresign in on the clip board. She (Hannah if that's her real name) said You are going to need to wait ! She was very mean and snotty ! i did not like her attitude. It doesn't cost anything to smile and be nice ! She had her badge covered up so I couldn't see her name. I asked what her name was, she said Hannah, I don't know if that's her real name or not. people in public service need to be friendly, not miserable! it looked like she was training someone.

In general all Lab Alliance offices are plagued by the same issues. Long wait times and miserable…read morestaff. Whenever I go in for bloodwork, I typically wait for 15-20 minutes, and once called back the phlebotomists are less than thrilled to be doing their jobs, and the quality of care is mediocre. I've also experienced consistent issues with workers not being at the front desk when they are not working with patients, and talking in the back rooms, I even called the front desk to get them to come to the front desk. Lastly their operational hours are abysmal, 7:30-4PM with a break from 12:15-1PM, makes it incredibly difficult for those who are unable to take time off from work, or get lab work done outside of business hours.

My last stay there was in 2006; for quite an intensive surgery. Life Saving Bypass…read more I was rolled into ICU, still intubated & the nurses shift was ending after 3 PM. She asked the recovery nurse, Why are you dumping her on me? As a Nurse myself, Who could hear but not speak; I was anguished & thankful her shift was ending. The next day, I was wheel chaired to the med/surg unit. I asked to be bathed. They threw wet wipes on the tray table...DIY, I guessed. Day 3...I Demanded to Shower...a nice make nurse got me to the shower & disappeared. I managed, despite an incision from breast bone to pubic bone. No TY to them. Pray I never see them again

Once the Pandemic hit, your entire practice went to shit. You refused to treat either of my…read moreparents, one with really bad asthma, which your practice had YEARS of history of giving her steroids without needing to see her, since it was well documented that her asthma gets bad fast. THEN your practice had the NERVE to discharge her because she didn't agree with coming in initially, but then when she tried to schedule an appointment there wasn't one available! Not a good look, since she ended up in the urgent care having such a bad attack they had to throw everything and the kitchen sink at her attack to calm it down. People DIE from asthma attacks, so for your practice to be so callous is disgusting. I wish I could say that that was bad enough, IT WASN'T. Your practice retaliated against my father by not answering his phone calls about his own medical issues. That resulted in a serious complaint, of which NO ONE in your practice did a damn thing. There wasn't even a resolution provided. Now let's talk about the utter failure on your practice's part in treating my father properly. Since 2019, your practice consistently treated him for what?... A FRICKEN UTI! That is an abnormal issue and a first sign of bladder cancer in men. Instead of upholding your hypocratic oath, your practice opted to simply run a generic in office test, instead of sending it out for further testing. SINCE 2019! The laziness knows no bounds. It wasn't until your practice retaliated against him for the ridiculous issue you took with my mother, forcing both of them to go to Upstate Internist Associates in MAY 2023, at the initial visit, that my father was diagnosed with the most aggressive form of bladder cancer. In fact, the cancer was at the wall, about to breach other organs, when my father was told that his entire life was about change fast. He lost everything, his bladder, his ability to function at a full-time job, he wasn't even close to retirement age, your malpractice and negligence destroyed the financial stability of my parents, and your practice ruined my dad's life. He can't work, he can't do the basic things he loved, like drag racing, he even enjoyed working as a printer press operator, which he'd done for over 35 years. Your practice's malpractice and negligence destroyed so much for both of my parents. And the truly fucked up part? Your practice is going to get away with it because NYS is a fucking prison on planet bullshit. May your Wi-Fi remain as slow as your intelligence, and may every cup of your shitty coffee be simultaneously burned and cold.

I went to get blood work today at W Taft Road in Liverpool NY and I had the pleasure of working…read morewith Yeri (I'm sorry I didn't catch the spelling). I let her know I usually get sick after I get my blood drawn. She was absolutely wonderful, very calm and collected. We talked for a little bit after just to make sure I was okay to get up and she was so personable. I will absolutely be going back to see her. She made this experience a lot more bearable. I am hoping this will reach her. Thank you!!

My visit was great very fast i was in and out in 10 minutes Nancy was very sweet and very fast she…read morewas great at her job i have not one complaint about my visit.

Very Poor Service. They did not submit recent Rx for several lab tests to my Aetna Medicare PPO, as…read morethey have done in the past, Now I am looking for a way to file a claim directly with my insurer. In the meantime, I will not pay the bill they sent to me because they erred.

I've been here every 3 months for the last year or so. I've never had an issue with being checked…read morein quickly at the front desk or rude staff. On multiple occasions while chatting with them during my labs they have mentioned how they are always short staffed, and I believe it... that waiting room is always packed and your wait time will be 1-1.5 hrs without fail unless you come right when it opens (and even then, you'll probably have a bit of a wait but more like 20-30 mins). I've been told that all their locations are dealing with the same issues with wait times-- I don't know if that's true but I still come to this one.

Courtney is the most caring, informed, kind, intelligent phlebotomy nurse. She distracted me so i…read moredidnt even feel the blood draw happening, which I normally do. Very lucky to have her. 5/5 ​

From the owner: Labcorp is a global life sciences and healthcare company, and our mission is simple: improve…read morehealth, improve lives. We leverage science, technology and innovation to accomplish our mission--getting you answers that help you make clear, confident decisions about your health.Our Patient Service Centers offer routine medical testing--as well as recommended screenings based on your age and gender. It's easier than ever to make an appointment. Testing results will be available to you in your Labcorp Patient Portal. Quick and easy information both you and your healthcare provider can use to improve your health outcomes. And walk-ins are welcome.

My phlembologist, who drew my blood, went for an easy spot instead of a proper one. She drew from…read moreabove my inner elbow and said, "It's a small surface vein." But then also added that she "blew the vein so there would be a small bruise." I would worry about blood work being drawn here.....

No one wants to get blood drawn, but when the need occurs, this is the spot to go! Maggie is the…read morefirst phlebotomist to draw my blood, who had no issues finding a vein, a first for me! She did so well finding the best vein that I actually stopped bleeding before leaving the office. Maggie is true pro that knows where to go to get the draw required, and painlessly. Also, as a digital native, it was a double-win that this lab leverages technology (online tool) for an efficient scheduling and check-in process. Well worth the drive from Rochester for the stellar service and professionalism.

Update to my original review. Reached out to billing and was lied to by the billing department that…read morethey don't charge me which they did and that it was my insurance who had to update the eob in order to refund me. They are coming insurance fraud and are scrambling. Check any bill you get from them I have been charged every time I have gone there and then called asking why if I paid my copay would I be charged again and 9 out of 10 times it is some lie. Oh we didn't see you had insurance you can disregard, oh we weren't parring with Excellus then (they were). This company is dirty and you should not trust their billing practices.

For this visit it could not have been any smoother. I was awake all night in pain from an infected…read moresplinter and went online early and reserved one of the 8:00 am opening slots. The wait was minimal. Once in the exam room with both the Nurse and the PA, I could tell I was in very capable hands. I was done by 8:30 and my meds were ready as soon as the pharmacy opened at 9:00. The 6 pages of notes documenting the visit and the after care are detailed and much appreciated. I read all 6 pages.