I'm not sure where the negative results are coming from. I have had no issues in my years with CNY…read moreFamily. They have been welcoming and empathic. Dr. Tarala makes you feel as you are part of a family and is willing to sit down and talk about any concerns. I have also seen Dr. Fiacco, he also a wonderful person and a great doctor. I have never waited as long as 30 minutes. However, I think that Upstate has been spoiled in that there usually are not waits. When I lived down state, I always brought a book with me, because I knew I would be waiting for some time. In the end, they are truly wonderful family doctors.

I had been a patient of CNY Family Care for 13 years and they just dropped me claiming I had been…read more"consistently disruptive of staff" - which is simply not true. Let me tell it how it is - this place has too many patients and every Dr I have ever seen here needs sensitivity training and improvement on bedside manner. I was in a traumatic near-death accident in January 2024 and saw Dr. Malvasi as a follow up to being in the emergency room for hypothermia and he was honestly great and compassionate - but wanted me to see MY PCP Dr Clapper like a week later. I was bruised from head to toe still from my accident at that point, and I had questions about my lack of sensation in my legs, feet, arms and hands. I had to explain to the nurse what happened and what I was there for. In walks Dr Clapper - OMG WHAT HAPPENED? why wasn't she prepared? Why did I have to relive my trauma AGAIN when all of this should have been in notes reviewed before walking into the room. At this time, I requested to be moved to Dr. Malvasi's care because he had seemed so compassionate after my accident. My following experiences with Dr. Malvasi were less than ideal - I gained weight due to my depression and PTSD and when I saw him again he asked how I was doing and I said it had been a tough winter - HE LAUGHED and said I CAN SEE THAT BY HOW MUCH WEIGHT YOU GAINED! Real professional. Also, knowing that I had been in an abusive relationship and had difficulty with men - he thought it was also appropriate to make jokes every time I saw him asking if I was dating again yet. Not funny. The last two times I saw Dr Malvasi I requested a specific course of treatment. He said we could discuss that further in 3 months if I did xyz. I did xyz and went back at 3 months and was told CNYFC had new policy for this treatment and to do xyz and come back in 3 months. Right before my next 3 month appointment I received notification that CNYFC would no longer be working with the treatment at all - even though I had been doing what I was told for the last 6 months to receive this treatment. I sent a disgruntled response to the portal and the response I received was that I didn't know what I was talking about and "good luck finding a new pcp". So one time I disagreed with their practices and expressed it and they dropped me like it was nothing stating "consistently disruptive to staff". So a one time expression of dissatisfaction is "consistently disruptive"? Also Dr Malvasi asked at both 3 month follow ups if I was dating yet - still not funny. I really have found in life that when situations like this arise, comparable to being fired from a terrible employer, move on to bigger and better things. I'll find a dr office that doesn't turn people over like an assembly line and actually knows the appropriate way to communicate with patients. Btw I found a new primary care and had an appointment scheduled in less than a week. CNY family care thinks they can treat people like crap as if there are no other physicians around. Read the other reviews - my experience is not unique - and there are plenty of better offices to go to than this one.

Dr Brodey is the best however he is not always taking new patients…read more Dr. Brodey brings commonsense back to medicine; he is is sharp, clever and will take good care of you)as long as you participate in your healthcare like everyone should) Dr. Brodey does tell it like it is however so if you're looking for a doctor that will just tell you what you wanna hear he's not your guy but then again he never goes on a rant and doesn't preach for example when I was overweight he just said "you need to lose some weight - I'm sure you already know why" (and if you don't know, just ask)

I have been treated by both Dr. Gentry and Dr. Teves and have received incredible benefits with…read moreboth doctors. Osteopathy, with physical manipulations as in this office, is an art and field that everyone ought to experience and know about. Unfortunately many people do not. I had an extremely painful nerve injury last year which both doctors treated and I could not have recovered without their help and guidance. The office is lovely as well, and is in lovely Cayuga Heights. Recommended for ANY type of physical ailment - osteopathy works.

I've been taking my 21 month old son to Dr Gentry for 4 months and the changes in him have been…read moreamazing!! He was a tongue tied, colic baby who had torticollis in infancy and started regressing around 15 months old. Since starting care with Dr Gentry his development has rebounded and he's regained all motor skills. I highly recommend the excellent care Osteopathy Matters provides. Words can't fully express how grateful we are to have found the right doctor to help our baby.

Dr Robillard and her nurse Heather are excellent. They always listen to any concerns or questions I…read morehave. Dr Robillard explains everything simply and goes over her plan of action thoroughly.

The best, kindest family doctor we've ever had. Took superb care of my elderly mother for her last…read moredifficult years. Patient, thoughtful, intelligent, resourceful. Calls you up personally to deliver test results, advice, etc. Fantastic, caring staff. Practice is now closed, but we feel blessed to have her as our doctor.

Did not have enough staff or room. Now is moving and will get the staff needed. He is smart and…read morecaring.

best dermatologist in Utica NY - I was treated him several yeas ago and I never had another issue…read moreor episode for many years. Recently developed another issue regarding an itchy and scaled patch on my scalp so am calling tomorrow to make another appointment with him. Hope he is still taking old patients as it's been years since I have had to seek any treatment from a dermatologist.

I have been seeing Dr Robertson for over 8 years now. He is a wonderful and caring Doctor. He…read moretruly cares about his patients and takes his time to explain everything and answer any questions you may have. He just recently moved to start his own practice in New York Mills.

FHN is genereally ok -- sometimes it's really been great; other times it's been a bit lacking…read more Right now it's a bit lacking -- not sure if it's because of the next "gen" stepping in or what. The PAs/nurses could be more thorough about meds prescribed -- especially in relation to creams and lotions. Whoever does follow-ups on a phone (nurse I think) could be a little more specific about the information she/he is passing on from the PA/DR. I hate ending up "bothering" them, using the portal -- not that they seem to mind; BUT more often than not I am asking about things related to what they were not clear about at the outset. The "newbies" seemed pressed to get patients in/out, rather than getting to know them, like ones in the past did.

From the owner: FHN offers family practice-primary care, pediatrics, women's health care, family dentistry, and…read moreoccupational health services to any individual, regardless of their ability to pay.

If you are having a colonoscopy done, be very careful that they "code" it correctly as…read more"preventative" and not "diagnostic." If it is coded as diagnostic, then your insurance will not cover the procedure and you will be out of pocket for thousands of dollars of medical expenses. This is what happened to me!

Was denied care at the urgent care walk in at Willow Ave. today 11/5/2025. The NP (Kristen) refused…read moreto see me as I had been seen for the same issue (chest congestion and cough) at the Hanshaw Rd. office two weeks ago. That is actually what I was told! I was then told that I could only be seen by my primary at this point (!?!?!?). Amy @the front desk (very kind) checked and my primary had no appointments until JANUARY! I was beyond angry. I demanded to see the office manager (another kind person) and she was able to get me a next day appointment with a Dr. Kuntz, he is not my primary GP. So, I was denied care because I am still sick?!?! I have been a patient at Guthrie for over 20 years and have experienced a sharp decline in practioner quality and availability for the past few years. I will be switching to another healthcare practice.

Quality care, and professional people and atmosphere. My experience has been well. Would recommend…read morethis practice for other people.

My mother has severe dementia. I have had to manage her health care from 1000 miles away in…read moreFlorida. My mother has seen both Dr. Holmes and Dr. McCauley. They have both been terrific. I could not ask for better care. They have been great about coordinating with me and another family member in my mother's care which has made their job a little more difficult. I will always be thankful that she got such good care.