Dr Brodey is the best however he is not always taking new patients…read more Dr. Brodey brings commonsense back to medicine; he is is sharp, clever and will take good care of you)as long as you participate in your healthcare like everyone should) Dr. Brodey does tell it like it is however so if you're looking for a doctor that will just tell you what you wanna hear he's not your guy but then again he never goes on a rant and doesn't preach for example when I was overweight he just said "you need to lose some weight - I'm sure you already know why" (and if you don't know, just ask)

My last stay there was in 2006; for quite an intensive surgery. Life Saving Bypass…read more I was rolled into ICU, still intubated & the nurses shift was ending after 3 PM. She asked the recovery nurse, Why are you dumping her on me? As a Nurse myself, Who could hear but not speak; I was anguished & thankful her shift was ending. The next day, I was wheel chaired to the med/surg unit. I asked to be bathed. They threw wet wipes on the tray table...DIY, I guessed. Day 3...I Demanded to Shower...a nice make nurse got me to the shower & disappeared. I managed, despite an incision from breast bone to pubic bone. No TY to them. Pray I never see them again

Once the Pandemic hit, your entire practice went to shit. You refused to treat either of my…read moreparents, one with really bad asthma, which your practice had YEARS of history of giving her steroids without needing to see her, since it was well documented that her asthma gets bad fast. THEN your practice had the NERVE to discharge her because she didn't agree with coming in initially, but then when she tried to schedule an appointment there wasn't one available! Not a good look, since she ended up in the urgent care having such a bad attack they had to throw everything and the kitchen sink at her attack to calm it down. People DIE from asthma attacks, so for your practice to be so callous is disgusting. I wish I could say that that was bad enough, IT WASN'T. Your practice retaliated against my father by not answering his phone calls about his own medical issues. That resulted in a serious complaint, of which NO ONE in your practice did a damn thing. There wasn't even a resolution provided. Now let's talk about the utter failure on your practice's part in treating my father properly. Since 2019, your practice consistently treated him for what?... A FRICKEN UTI! That is an abnormal issue and a first sign of bladder cancer in men. Instead of upholding your hypocratic oath, your practice opted to simply run a generic in office test, instead of sending it out for further testing. SINCE 2019! The laziness knows no bounds. It wasn't until your practice retaliated against him for the ridiculous issue you took with my mother, forcing both of them to go to Upstate Internist Associates in MAY 2023, at the initial visit, that my father was diagnosed with the most aggressive form of bladder cancer. In fact, the cancer was at the wall, about to breach other organs, when my father was told that his entire life was about change fast. He lost everything, his bladder, his ability to function at a full-time job, he wasn't even close to retirement age, your malpractice and negligence destroyed the financial stability of my parents, and your practice ruined my dad's life. He can't work, he can't do the basic things he loved, like drag racing, he even enjoyed working as a printer press operator, which he'd done for over 35 years. Your practice's malpractice and negligence destroyed so much for both of my parents. And the truly fucked up part? Your practice is going to get away with it because NYS is a fucking prison on planet bullshit. May your Wi-Fi remain as slow as your intelligence, and may every cup of your shitty coffee be simultaneously burned and cold.

Our family has been receiving care from this practice for decades, and I cannot recommend them…read morehighly enough. Dr. Bonavita is our primary care physician, and he is truly one of those doctors you feel incredibly fortunate to find. He is approachable, knowledgeable, caring, and genuinely a jack-of-all-trades. He listens, takes our concerns seriously, and does everything he can to address our needs himself. When a specialist is necessary, he makes the appropriate referral but remains involved and continues to support our care. One of the greatest strengths of this practice is that this level of care isn't limited to our primary physician. When Dr. Bonavita hasn't been available, we've seen several other providers within the practice, including Dr. Christopher Adiletta, Dr. Joseph Augustine, Dr. Nicholas Augustine, Dr. Paul Fiacco, Dr. James Tarala, Jonathan Sicilia, FNP-C, and Ruth McDonald, PA-C. These are just some of the providers we've had experience with, but our experiences have been so positive that when we're in a pinch and Dr. Bonavita isn't available, I actually look for these providers because they seem to mirror his thoughtful, attentive style of patient care. That speaks volumes about the practice as a whole. They are a network of providers with many different strengths, and they seem to use those strengths collectively to provide a remarkably consistent level of primary care. We originally received our own care here and eventually moved our children from their pediatric practice after struggling to find the same level of care and continuity we had experienced ourselves. Having our entire family cared for within the same practice has been incredibly valuable. Our primary physician knows us and our family history, so there is greater visibility into aspects of our own health that may also be relevant to our children's care. That continuity and bigger-picture understanding of our family is something we deeply value. After decades of receiving care here, I would highly recommend this practice to anyone looking for knowledgeable, compassionate providers and, perhaps most importantly, a consistent level of primary care for themselves and their family. They are truly an amazing team.

Let me start by saying this: the medical staff at CNY Family Care are exemplary. The doctors, nurse…read morepractitioners, nurses, and medical assistants have always treated me well. And this was not some one-off experience from somebody who barely knew the practice. I was a patient there for more than a decade and genuinely thought I had a good relationship with the people caring for me. That is what makes the way this ended so disappointing. I am a cash-pay, self-pay patient. I do not have insurance. Like a lot of people, I have to make very real decisions about where every dollar goes. Gas. Food. Rent. Medical care. I am also a chronic asthmatic, which means sometimes I simply have to see a doctor whether the money is there or not. Because my budget is extremely tight, I called before scheduling the appointment and specifically asked what the visit would cost. That was the entire reason for the call. I explained that I was self-pay. I explained that I needed the visit primarily so I could continue having access to my asthma prescriptions. I asked what I would have to pay. I was told $100. Based on that information, I scheduled the appointment. So, I went in, paid the $100, declined additional testing because I knew I could not afford additional expenses, saw the provider, had my prescriptions renewed, and left. End of story. Or at least I thought it was. Then I received another bill for $35. Now I'm kind of pissed. I had specifically called ahead because I could not afford a surprise bill. I had given your staff all the information they needed and asked a direct question: What is this visit going to cost me? Your office told me $100. I relied on that answer. Then your office charged me more. So yes, when I called billing, I was exceptionally upset. I used profanity. I own that shit. What I do not accept is the explanation I received for why the additional charge had not been disclosed when I specifically called ahead to ask about costs. I was told, essentially, that the practice had sent out a billing notice back in 2024 and that I should have known about it. Bruh...Seriously? If I call your office in 2026, tell you I am uninsured and self-pay, explain exactly what I need the appointment for, and specifically ask what I will be charged, I should be able to rely on the answer your employee gives me. A two-year-old billing notice is not a substitute for answering a direct billing question accurately. That is why I called in the first place. After this interaction, my patient portal access was disabled and I received a formal letter terminating me from the practice. The letter stated that I had "consistently" used foul language and had "consistently verbally abused" members of the billing staff. That is a much broader allegation than saying I got angry during this particular phone call. Which, FTR I am not denying. I was pissed. I used profanity. I will take responsibility for what I actually did. But if you are going to put in writing that I have consistently verbally abused your employees, then show me. Give me the dates. Give me the documented incidents. Show me the pattern that supports the word "consistently." I am perfectly capable of owning my behavior. I expect the same accountability from a medical practice making written accusations about mine. And frankly, I have no interest in returning. My problem is not with the clinicians. Quite the opposite. It is unfortunate that so many genuinely good medical professionals work inside a practice where my experiences with the billing department have been so consistently unpleasant. In my experience, billing staff have been rude, dismissive, combative, and far more interested in escalating frustration than de-escalating it. That is especially unacceptable when dealing with patients who are trying to navigate healthcare without insurance and who are literally calling ahead because $35 matters. Believe that $35 may not sound like much to some folks. When you're deciding whether that $35 goes toward gas, groceries, or healthcare, bruh it matters more than a bit. After more than a decade as a patient, I think the way this situation was handled was exceptionally unprofessional, avoidant, and cowardly. If I could give the billing/customer-service side of this practice zero stars, I would. And I want to be completely clear again: That rating is not for the doctors, nurses, nurse practitioners, or medical assistants. They deserved better than this review. Unfortunately, the way the administrative side of this practice handled a long-term patient deserves exactly the review I am giving it.

Dr. Hoag has been my PCP for almost 10 years. Personable and efficient. He has addressed all of my…read moremedical issues with thoughtfulness and completeness. He has done well sending me notes with my test results and his plans for future tests and visits. Wonderful doctor!

This woman gets zero stars. She won't listen or let you speak. You don't know how you feel. She'll…read moretell you why it's your fault and you'll probably leave knowing you're just fat and poor. That's all I have to say. Be warned.

We moved here to Syracuse and I was in need of a new rheumatologist. After looking at my insurance…read morewebsite I finally decided to call the office to make my appoinment. Dr Abdulky was the only Dr available to see me. I had read some negatives reviews about her online. She entered the room and was very nice. Read my notes and records and I knew that I was with a knowledgeable, caring and concerned Dr. I like her, she listens to me and I listen to her. I have seen her more than once now and she will be treating me while I leave here. The whole staff is friendly and helpful.

First of all, I would call to try to get a hold of somebody and never could, which ring and ring…read moreand ring. If you were lucky enough to get a hold of somebody, they said they will call you back. would never get a call back as far as treatment very poor would never get referrals wouldn't get paperwork. The nurse is just as bad that works with Dr. W. Would never fill your prescriptions on time if you were lucky to get them very rude incompetent unprofessional people . Thank God we found somebody who cares about our daily lives and health.

If your family member has any complicated medical needs id avoid this practice like their lives…read moredepend on it. A good doctor who is over their head would refer out to a doctor who can actually treat a complicated case. Instead Sue will agree to put your family member on hospice. She has told her patience with liver issues to take acetaminophen. This practice is not ethical. They are in desperate need of a real doctor to control the major issues.

Bobby Lupkowski is a friend of mine and is an individual with a serious mental health disorder…read more These claims have been investigated and found to be false, and as a result there is an order of protection against him for making these false allegations. Please do not believe this nonsense, he IS in counselling and needs to continue with psychotherapy as there is still delusional issues going on.

I needed to find a new doctor quickly and was told they were accepting new patients. My medications…read morehad run out and could not be re-filled and I explained my urgency to them. I visited the office to schedule an appointment. I was given an application to fill out. I said I'm not applying for a job, I want to make an appointment. They said I needed to apply to become a new patient. I've never heard of anything like that nor has anyone else. I have excellent insurance and no serious medical issues. I completed their application and left. A few days later I received a call saying all of their doctors were NOT taking new patients. I told them I clearly stated my urgency when I stopped in and was told they were taking new patients. Now I find out that wasn't true and I wasted 4 days waiting. They CLEARLY don't care about people's well being. In visiting many other doctors in my area I found many are under the Family Care Medical Group. I visited 5 with similar bad results. I would not trust these insensitive, uncaring people with my healthcare.

Place is absolutely disgusting dirty filthy nasty place. Receptionist with the fake eyebrows was…read moreless than helpful. Providers were ok. Really hot in there

Switched to this practice for OBGYN, found out I was pregnant and the first two appointments went…read morewell after that it was all downhill. The head receptionist Cheryl is very opinionated and rude. She made the whole experience horrible and was very unprofessional There are 4-6 receptionists in the front room at any given time and on countless occasions they will all just completely ignore you. I waited 20 minutes at the window before with no acknowledgment Parking is $3 minimum after validation and most times my appointments were less time than the process of getting to the office My care seemed more like checking the boxes of what they are supposed to do than actually having a conversation and caring for me! again my first two encounters were wonderful and the doctors were very engaged and my last few appointments were the complete opposite where I felt like just a paycheck overall cannot recommend this office

If there was an option to give zero stars that would be my rating. I was referred from my PA to…read morethis office approximately six months ago to have my regular exams. I received paperwork in the mail, filled the four pages out with an appointment scheduled months ago. The office called me the day before to cancel my appt. and to reschedule. I finally had my appt. with the only one available Nicole Snyder. I came prepared with my paperwork early, only to be told that I had an invoice from 7 years ago in 2016 for $168 that I had to pay upfront or they would refuse me. I could not recall the invoice and it was the first time it was brought to my attention as they had not mentioned before I arrived in person. The office were given multiple opportunities to bring it to my attention and I would have had the opportunity to address it then. I explained I did not have the funds to pay for an invoice that I could not recall ever receiving back in 2016 let alone not knowing who my insurance co. was back then. I don't recall receiving an invoice from Women's Wellness in 2016 and I am very organized and conscinetious when handling invoices. The registration clerk rudely asked me how would they know if they could trust I would pay my invoice for today's services. I explained and trying to assure them my invoice today 12/16/2025 would be handled because I have medicaid they flat out refused to keep the appointment and I did not receive my exam. Instead of thinking of the care of the patient, the money somehow reconciled from seven years ago, that I don't agree to being valid at this time, was put as the priority over my care. I will never return to this office because of the inhumane treatment I received. Try to understand I walked out of the door not to be rude but because it took a great amount of energy to make it to the office and you never know what is going on with somebody so put some kindness in your practice.