For starts the receptionist was rude and argumentative about childs co pay when it states on card…read more19 and under no copay...yes continued to argue with me...so she cant read....took son to apt for physical for school and refused and said to make another appointment for that...what a completely insufficient way to do things. I told them in phone my kids needed a physical...probably same lady that cant read is partially deaf too...if I'd had know that I would have signed to her. If u value ur health and kids stay away from this place...I went for medical few years ago and forgot when I pulled up I remembered and thought that was years ago I'm sure they are fine now....nope they got worse. Incompetent, rude and abrasive staff. The nurse was great...maybe she should run the office

I have found Dr. MacKenzie and his staff to be very helpful and professional in every way. Dr…read more MacKenzie takes his time with patients and when you leave you feel that all of your questions have been answered. His staff are prompt when returning any messages and seem to be well organized. You are seen within an appropriate amount of time when in the office. I would recommend this practice to anyone looking for a good family medicine practitioner.

The receptionists at the place are beyond rude and have a bad attitude. You call and they are…read morenothing but difficult. Asked to be seen by a Doctor and was told I had to be a "patient". I explained I'm on vacation here and just need to be seen. Offered to become a patient. Absolutely no interest in working with me and actually hung up. Guess I can't go there? Good luck getting an appointment with these fools. The doctor should call him or herself and here how awful their staff is on the phone.

I have been through the ringer over the past six months due to error and negligence from Heritage…read moreFamily Medical nurses and staff. I was beginning to compile a formal complaint to the NYS Department of Health, but I did not keep detailed enough records of everything that has happened. First off, I was prescribed a medication that was no longer manufactured. And, that prescription was sent to the wrong pharmacy after I verbally confirmed the correct pharmacy multiple times via phone. I ended up having to call the office 3-5x per week, as well as going through the online portal message system, to get a new prescription (this is now three months of frustration after being prescribed). The new prescription? A) sent to the wrong pharmacy B) ALSO NO LONGER MANUFACTURED. It was the same exact (discontinued) drug with a different name. More phone calls, multiple times per week. Secondly, I needed titers showing immunity to attend school. I handed the nurses a specific list of what I needed in January. I attend school in July. In May, after months of getting immunizations redone (as I was not immune) and re-titered, I was ready to fill out and submit the paperwork for school. I faxed the paperwork over and had to resend it TWICE because the nurse had not filled out the paperwork in it's entirety. Each time I specifically listed the information that was left out and it was ignored. While going through the paperwork, I noted that one titer was left out each time. The nurse informed me that I had not had it done. The titer was for Hep B (which takes months to go through the vaccination process if not immune). I asked to get the titer done in January. The nurses ran a different test in error instead (to check for an active infection, not immunity). In my portal, the test appeared in abbreviated form as negative, so I assumed it was correct. Now, in MAY before I attended school in JULY, I had to be re-titered, re-immunized, and re-titered again under a time crunch. I nearly did not make the deadline to attend school. Each time I contacted this office (again, I averaged calling 3-5x per week to follow up on issues that were not addressed) I was met with more frustration and confusion. The main LPN for my physician was very ill-tempered and rude, when all of these issues were a result of errors made by their staff. It left me to wonder- how many people with more important prescriptions are being subject to error, ignored, and forced to call multiple times a week to follow up on issues? How many people do not have the time to follow up multiple times on each issue? How many people are suffering because of it?

I was referred to a gastroenterologist with quick availability to monitor elevated liver enzyme…read morelevels, since this practice did not have an opening soon enough. When I later inquired about obtaining a second opinion, I was told that their practice "does not do second opinions." I was then informed that I was no longer considered their patient because I had seen another GI doctor. They also immediately revoked my portal access, which cut off my ability to view my own records. I find this troubling, as other physicians I work with encourage second opinions, viewing them as beneficial for the patient's care and peace of mind. This experience has raised concerns for me about whether the practice is prioritizing patient well-being.

Receptionist in the Northeast Medical Ctr office is rude and unfriendly. I arranged for referral…read morefrom a previous provider and faxed over medical records. Called on 3 occasions to see if they were received and if I could make an appt. Said she had hundreds of faxes to sort thru even though I gave her the exact time the fax was sent. Got nothing but a run around from this lady who seemed to have NO interest in helping the situation. If this is the way your practice operates, I'll take my business elsewhere!