Dr Brodey is the best however he is not always taking new patients…read more Dr. Brodey brings commonsense back to medicine; he is is sharp, clever and will take good care of you)as long as you participate in your healthcare like everyone should) Dr. Brodey does tell it like it is however so if you're looking for a doctor that will just tell you what you wanna hear he's not your guy but then again he never goes on a rant and doesn't preach for example when I was overweight he just said "you need to lose some weight - I'm sure you already know why" (and if you don't know, just ask)

The practice desperately needs better staff training and management oversight. I've been a…read morelong-time patient because the doctor is good, but the staff at this practice--especially the nurses--can be unprofessional and disrespectful. I interacted with the office manager to get her feedback and she herself was unprofessional and dismissive. This kind of behavior is unacceptable and adds unnecessary stress to patients already trying to get care.

Busy practice. May need to go to Urgent care if they can't fit you in for sick visits.read more

Best GYN I have ever had. She is so empathetic to women and their issues. Only negative is she no…read morelonger does OB. Otherwise I would never go any where else.

I have been a patient of Dr. Houck for many years and I would follow her anywhere. She is very…read morekind and really listens to my concerns very empathically. If I am having any problem, she is on the phone with me immediately so her followup is great. I actually enjoy my appointments with her and am eager for them to roll around again! Who can say that about a doctor's visit?

I'm not sure where the negative results are coming from. I have had no issues in my years with CNY…read moreFamily. They have been welcoming and empathic. Dr. Tarala makes you feel as you are part of a family and is willing to sit down and talk about any concerns. I have also seen Dr. Fiacco, he also a wonderful person and a great doctor. I have never waited as long as 30 minutes. However, I think that Upstate has been spoiled in that there usually are not waits. When I lived down state, I always brought a book with me, because I knew I would be waiting for some time. In the end, they are truly wonderful family doctors.

I had been a patient of CNY Family Care for 13 years and they just dropped me claiming I had been…read more"consistently disruptive of staff" - which is simply not true. Let me tell it how it is - this place has too many patients and every Dr I have ever seen here needs sensitivity training and improvement on bedside manner. I was in a traumatic near-death accident in January 2024 and saw Dr. Malvasi as a follow up to being in the emergency room for hypothermia and he was honestly great and compassionate - but wanted me to see MY PCP Dr Clapper like a week later. I was bruised from head to toe still from my accident at that point, and I had questions about my lack of sensation in my legs, feet, arms and hands. I had to explain to the nurse what happened and what I was there for. In walks Dr Clapper - OMG WHAT HAPPENED? why wasn't she prepared? Why did I have to relive my trauma AGAIN when all of this should have been in notes reviewed before walking into the room. At this time, I requested to be moved to Dr. Malvasi's care because he had seemed so compassionate after my accident. My following experiences with Dr. Malvasi were less than ideal - I gained weight due to my depression and PTSD and when I saw him again he asked how I was doing and I said it had been a tough winter - HE LAUGHED and said I CAN SEE THAT BY HOW MUCH WEIGHT YOU GAINED! Real professional. Also, knowing that I had been in an abusive relationship and had difficulty with men - he thought it was also appropriate to make jokes every time I saw him asking if I was dating again yet. Not funny. The last two times I saw Dr Malvasi I requested a specific course of treatment. He said we could discuss that further in 3 months if I did xyz. I did xyz and went back at 3 months and was told CNYFC had new policy for this treatment and to do xyz and come back in 3 months. Right before my next 3 month appointment I received notification that CNYFC would no longer be working with the treatment at all - even though I had been doing what I was told for the last 6 months to receive this treatment. I sent a disgruntled response to the portal and the response I received was that I didn't know what I was talking about and "good luck finding a new pcp". So one time I disagreed with their practices and expressed it and they dropped me like it was nothing stating "consistently disruptive to staff". So a one time expression of dissatisfaction is "consistently disruptive"? Also Dr Malvasi asked at both 3 month follow ups if I was dating yet - still not funny. I really have found in life that when situations like this arise, comparable to being fired from a terrible employer, move on to bigger and better things. I'll find a dr office that doesn't turn people over like an assembly line and actually knows the appropriate way to communicate with patients. Btw I found a new primary care and had an appointment scheduled in less than a week. CNY family care thinks they can treat people like crap as if there are no other physicians around. Read the other reviews - my experience is not unique - and there are plenty of better offices to go to than this one.

Dr. Hoag has been my PCP for almost 10 years. Personable and efficient. He has addressed all of my…read moremedical issues with thoughtfulness and completeness. He has done well sending me notes with my test results and his plans for future tests and visits. Wonderful doctor!

First of all, I would call to try to get a hold of somebody and never could, which ring and ring…read moreand ring. If you were lucky enough to get a hold of somebody, they said they will call you back. would never get a call back as far as treatment very poor would never get referrals wouldn't get paperwork. The nurse is just as bad that works with Dr. W. Would never fill your prescriptions on time if you were lucky to get them very rude incompetent unprofessional people . Thank God we found somebody who cares about our daily lives and health.

If your family member has any complicated medical needs id avoid this practice like their lives…read moredepend on it. A good doctor who is over their head would refer out to a doctor who can actually treat a complicated case. Instead Sue will agree to put your family member on hospice. She has told her patience with liver issues to take acetaminophen. This practice is not ethical. They are in desperate need of a real doctor to control the major issues.

Bobby Lupkowski is a friend of mine and is an individual with a serious mental health disorder…read more These claims have been investigated and found to be false, and as a result there is an order of protection against him for making these false allegations. Please do not believe this nonsense, he IS in counselling and needs to continue with psychotherapy as there is still delusional issues going on.

I needed to find a new doctor quickly and was told they were accepting new patients. My medications…read morehad run out and could not be re-filled and I explained my urgency to them. I visited the office to schedule an appointment. I was given an application to fill out. I said I'm not applying for a job, I want to make an appointment. They said I needed to apply to become a new patient. I've never heard of anything like that nor has anyone else. I have excellent insurance and no serious medical issues. I completed their application and left. A few days later I received a call saying all of their doctors were NOT taking new patients. I told them I clearly stated my urgency when I stopped in and was told they were taking new patients. Now I find out that wasn't true and I wasted 4 days waiting. They CLEARLY don't care about people's well being. In visiting many other doctors in my area I found many are under the Family Care Medical Group. I visited 5 with similar bad results. I would not trust these insensitive, uncaring people with my healthcare.

Place is absolutely disgusting dirty filthy nasty place. Receptionist with the fake eyebrows was…read moreless than helpful. Providers were ok. Really hot in there

Switched to this practice for OBGYN, found out I was pregnant and the first two appointments went…read morewell after that it was all downhill. The head receptionist Cheryl is very opinionated and rude. She made the whole experience horrible and was very unprofessional There are 4-6 receptionists in the front room at any given time and on countless occasions they will all just completely ignore you. I waited 20 minutes at the window before with no acknowledgment Parking is $3 minimum after validation and most times my appointments were less time than the process of getting to the office My care seemed more like checking the boxes of what they are supposed to do than actually having a conversation and caring for me! again my first two encounters were wonderful and the doctors were very engaged and my last few appointments were the complete opposite where I felt like just a paycheck overall cannot recommend this office

If there was an option to give zero stars that would be my rating. I was referred from my PA to…read morethis office approximately six months ago to have my regular exams. I received paperwork in the mail, filled the four pages out with an appointment scheduled months ago. The office called me the day before to cancel my appt. and to reschedule. I finally had my appt. with the only one available Nicole Snyder. I came prepared with my paperwork early, only to be told that I had an invoice from 7 years ago in 2016 for $168 that I had to pay upfront or they would refuse me. I could not recall the invoice and it was the first time it was brought to my attention as they had not mentioned before I arrived in person. The office were given multiple opportunities to bring it to my attention and I would have had the opportunity to address it then. I explained I did not have the funds to pay for an invoice that I could not recall ever receiving back in 2016 let alone not knowing who my insurance co. was back then. I don't recall receiving an invoice from Women's Wellness in 2016 and I am very organized and conscinetious when handling invoices. The registration clerk rudely asked me how would they know if they could trust I would pay my invoice for today's services. I explained and trying to assure them my invoice today 12/16/2025 would be handled because I have medicaid they flat out refused to keep the appointment and I did not receive my exam. Instead of thinking of the care of the patient, the money somehow reconciled from seven years ago, that I don't agree to being valid at this time, was put as the priority over my care. I will never return to this office because of the inhumane treatment I received. Try to understand I walked out of the door not to be rude but because it took a great amount of energy to make it to the office and you never know what is going on with somebody so put some kindness in your practice.