Prompt and courteous phlebotomist. Easy to set up appt over phone. Easy check in. I had to visit…read moreQuest because neither Rochester Regional or URMC offered the test I wanted.

Can't really post a number of stars because I could not get through to them!…read moreI thought using this local business would be more convenient but there's no way to contact them directly for my doctors office to get a fax number to send a lab request over when I asked my doctor he said it's impossible to get through to them and use another service! Seems like they should put a fax number on their answering system to make this easier!

I have never experienced such bad customer service before today. The first time I went into the…read moreoffice, the lady in the chair to the left with white hair and glasses (I did not get a name) was so rude to me because I was nervous and did not have everything that was required at the time. So I had left and came back with what I needed for my visit, I presume she was being cordial because there were other patients in the waiting room and her colleague was next to her. Nonetheless if you are in a customer based employee, attitude and being rude is not ok.

My issue was that I am not a NYS resident and had a pre-paid lab order from outside NYS. They…read morecouldn't do the blood test at all because NYS won't allow that. NY is one of the few states that are this stringent about people simply ordering their own labwork (NY, NJ, RI, and MA residents are trapped - the rest of the nation is free!). Unfortunately Labcorp does not make this clear anywhere on their websites in NYS. When I arrived the woman was saying that the computer was down - that also happened the last time I went to labcorp in my home state. In the past, I've never heard of that happening, and I used the labcorp in my home state a lot.

My last stay there was in 2006; for quite an intensive surgery. Life Saving Bypass…read more I was rolled into ICU, still intubated & the nurses shift was ending after 3 PM. She asked the recovery nurse, Why are you dumping her on me? As a Nurse myself, Who could hear but not speak; I was anguished & thankful her shift was ending. The next day, I was wheel chaired to the med/surg unit. I asked to be bathed. They threw wet wipes on the tray table...DIY, I guessed. Day 3...I Demanded to Shower...a nice make nurse got me to the shower & disappeared. I managed, despite an incision from breast bone to pubic bone. No TY to them. Pray I never see them again

Once the Pandemic hit, your entire practice went to shit. You refused to treat either of my…read moreparents, one with really bad asthma, which your practice had YEARS of history of giving her steroids without needing to see her, since it was well documented that her asthma gets bad fast. THEN your practice had the NERVE to discharge her because she didn't agree with coming in initially, but then when she tried to schedule an appointment there wasn't one available! Not a good look, since she ended up in the urgent care having such a bad attack they had to throw everything and the kitchen sink at her attack to calm it down. People DIE from asthma attacks, so for your practice to be so callous is disgusting. I wish I could say that that was bad enough, IT WASN'T. Your practice retaliated against my father by not answering his phone calls about his own medical issues. That resulted in a serious complaint, of which NO ONE in your practice did a damn thing. There wasn't even a resolution provided. Now let's talk about the utter failure on your practice's part in treating my father properly. Since 2019, your practice consistently treated him for what?... A FRICKEN UTI! That is an abnormal issue and a first sign of bladder cancer in men. Instead of upholding your hypocratic oath, your practice opted to simply run a generic in office test, instead of sending it out for further testing. SINCE 2019! The laziness knows no bounds. It wasn't until your practice retaliated against him for the ridiculous issue you took with my mother, forcing both of them to go to Upstate Internist Associates in MAY 2023, at the initial visit, that my father was diagnosed with the most aggressive form of bladder cancer. In fact, the cancer was at the wall, about to breach other organs, when my father was told that his entire life was about change fast. He lost everything, his bladder, his ability to function at a full-time job, he wasn't even close to retirement age, your malpractice and negligence destroyed the financial stability of my parents, and your practice ruined my dad's life. He can't work, he can't do the basic things he loved, like drag racing, he even enjoyed working as a printer press operator, which he'd done for over 35 years. Your practice's malpractice and negligence destroyed so much for both of my parents. And the truly fucked up part? Your practice is going to get away with it because NYS is a fucking prison on planet bullshit. May your Wi-Fi remain as slow as your intelligence, and may every cup of your shitty coffee be simultaneously burned and cold.

Great care and quality of service! They are always friendly; with little or no wait time.read more

I have used both Quest Diagnostics and Labcorp for the past 9 years as I have gone through…read moreinfertility treatment - so take that into consideration when reading this. I have also used Quest in a major metropolitan area versus this Quest of Cortland. I needed same day STAT bloodwork done and went to this location. I am still waiting for my very important results a day and a half later and found out this morning that the labs were done incorrectly (either the phlebotomist or the lab typed something incorrectly - we are all human, that is not the issue), but the lab running my blood still had my blood 24 hours later so after 6 phone calls to the doctor and quest they were going to rerun my blood. No apology no nothing from quest - they essentially blamed my doctor (it was clearly typed on my orders ... again a mistake but generally in customer service you apologize for the inconvenience and do all in your power to make it better.). Not quest. If you need a beta drawn, heck if you're waiting for ANY important test - take your business elsewhere. I know I will be for all of the follow up tests I need. To think of the money that my insurance has paid these buffoons over the years. Don't worry Quest - I won't forget and I will NEVER use quest again. And I'll make sure anyone I know and love doesn't either. And anyone reading Yelp ... or better business bureau ... I am BEYOND mad! One single person apologizing today would have made all the difference too - so take note and maybe offer some insight to your employees. Bye Quest!

So, there are always reasons we can complain. But here is what I've experienced, and reasons not to…read morecomplain: * They are punctual. I don't wait in the lobby for an undue time. The nurse is prompt. It's easy to schedule an appointment. And the front desk personnel take care of payments and update information promptly. * They are collaborative. Dr. Alicia Blair and the nursing staff listen and work with you. * They are well networked. Dr. Blair has worked with many doctors in the area. * They have a good sense of humor and seem to care about each other's welfare.

I have been seeing Brittany Todd for many years now. I have seen a couple other doctors there as…read morewell on emergency basis. From front of house to back, this office is very friendly, courteous, considerate and compassionate. I have always been able to be squeezed in if I did not have an appointment and was very ill. Brittany listens to my every concern (give that woman a raise just for this ) and tries as many avenues to get to where I need to be, and I'm extremely appreciative of that. Especially nowadays, after the pandemic, it seems a lot is brushed off or pushed to the side. This place has never made me feel this way. If I need a specialist, I have a call from one usually within two weeks. I can't say enough great things about this business. Highly, highly recommend. We need more offices ran like this!

I don't know if Dr. Frederico knows that Kandace Thornton The Front Desk Coordinator scheduling…read moreappointments over there is terrible. Dr. Frederico has been my primary care doctor since 2014. Yet I can't get an appointment to see him without having to wait 6 months? Outrageous. I am sick as a dog. I will have to go to urgent care.

They only care about money. I called the after hours nurse line about my newborn and they never…read morecalled me back so after 4 hours I called again, this time the person who picked up acted like I was bothering her and she was clearly somewhere loud and annoyed that I called. The providers are nice but the receptionist is not kind at all which should be a qualification for working in a pediatrician office. They bill for every little thing and bill them incorrectly so you have to call them and fight about it. Far from compassionate, sad that Wee Care sold to them.

great experience. received my test results the next day and given the right medication. staff are…read morerespectful and kind, non judgmental. each appointment would only take an hour at most. staff are super helpful when it comes to checking in and following up on appointments.

My partner went here for a simple thumb injury. He checked in and sat in a room waiting for an hour…read moreand a half to be seen. He finally had to say something to a staff member who then relayed the information that the front desk girl never even checked him in. So no other staff knew he was waiting in the room. Meanwhile the desk girl is outside of the building on her phone sweeping the sidewalk with absolutely nothing on it. The only patient in the entire building should not wait well over an hour for a thumb injury. Reconsideration of front desk staf