Michelle took me in after my PCP couldn't draw blood from me. I historically have had a real hard…read moretime with anyone being able to draw blood and it ends up being an arduous and painful experience. Michelle impressively found a vein, stuck it first try with no digging around like I'm used to and had 5 vials of blood pulled within 3 min of sitting in the chair. That's a true professional. Give her a raise!

expect to wait! I do not know what takes so long to draw blood and to do the paperwork. maybe they…read moreshould hire a desk person again? I've waited over an hour woth NO patients being taken in at all during that time! had to leave due to had to get back to work. tried another day...Same thing again!

Your call center is atrocious, my husband called to try and reach an employee in your Cicero office…read moreso he could get some help and your call center representative was beyond rude and hung up on him.

Very prompt, friendly and professional. I couldn't ask for more. My blood draw didn't even hurt and…read moreI'm a baby about needles. Great job. Thank you!

I recently visited this location and, unfortunately, my overall experience was disappointing due to…read morea lack of professionalism at the front desk. Upon arrival, it felt as though I was interrupting a social conversation between staff members rather than being welcomed as a patient. I checked in as directed, but the two employees at the desk continued their conversation without acknowledgment. Shortly after, two other clients arrived and expressed similar concerns about how they were received. The three of us were left waiting without any communication or guidance. At one point, a gentleman entered and was immediately assisted. I understand he may have had an appointment, but a brief explanation or simple communication to those of us waiting would have gone a long way in creating a more respectful and organized experience. That said, I do want to recognize Emily, who performed my blood draw. She was professional, efficient, and made the process smooth and comfortable. I truly appreciate her care and expertise. I hope management addresses the front desk experience, as it does not reflect the level of service patients should expect. Regards Frank M

I made a appointment for 6 PM. Waited in the lobby for an hour then waited in the room for an hour…read more I was there because I called out of work because of my back pain and I just needed a doctor note so I won't get fired from my job.

Had to bring someone in tonight for a leg injury. Sad that they are not ADA compliant. Two doors…read moreto enter and no automation had to struggle to get their borrowed wheelchair in with our patient as no automatic doors or help from anyone. Granting an extra as we only waited 1.5 hours and the PA was fantastic. You really don't know how much a disability can affect someone until it's not accessible luckily, and our case it's only a temporary disability.

So, there are always reasons we can complain. But here is what I've experienced, and reasons not to…read morecomplain: * They are punctual. I don't wait in the lobby for an undue time. The nurse is prompt. It's easy to schedule an appointment. And the front desk personnel take care of payments and update information promptly. * They are collaborative. Dr. Alicia Blair and the nursing staff listen and work with you. * They are well networked. Dr. Blair has worked with many doctors in the area. * They have a good sense of humor and seem to care about each other's welfare.

I have been seeing Brittany Todd for many years now. I have seen a couple other doctors there as…read morewell on emergency basis. From front of house to back, this office is very friendly, courteous, considerate and compassionate. I have always been able to be squeezed in if I did not have an appointment and was very ill. Brittany listens to my every concern (give that woman a raise just for this ) and tries as many avenues to get to where I need to be, and I'm extremely appreciative of that. Especially nowadays, after the pandemic, it seems a lot is brushed off or pushed to the side. This place has never made me feel this way. If I need a specialist, I have a call from one usually within two weeks. I can't say enough great things about this business. Highly, highly recommend. We need more offices ran like this!

Fast response, excellent customer service, punctual, responsibly, great and clear explanation of…read moreeverything.

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STAY AWAY FROM THIS CROOK. Scott Rockwell is a liar and a crook. Where do I begin. I have never had…read moresuch a horrible experience with any company in my life. First I was quoted a completely different price on both the visit and then asked for the owner Scott Rockwell, that works solo to check with the lab how much it would cost to send them air samples ($30) and tape samples ($20).. because I'm a single mom and haven't worked since my little son was diagnosed with stage 4 cancer. I made it really clear that i needed prices before i commit to anything because of my financial situation - long story short all of a sudden the $50 home visit that was promised became $104 and the lab charges from the Rockwell statement were now $177 - totaling now from what originally was discussed 2/3 of this price. I decided to call the lab and ask how much they charged for my tests.. they said each air sample was $30 ( i had 2) and my tape sample was $20. Totaling in $80 not $176 as billed plus labor charges that were doubled. When I confronted scott he went on about how it was impossible to quote me those lab prices because apparently my tests were super expensive - lies. My $180 bill grew to $277... he denies this.. also told me if I pay now he will reduce the bill by $100. When I stated that I first wanted an explanation of these new and fabricated charges, he threatened me into collections - next morning I paid my full amount - this guy is a crook. Stay far away from him. Not only is he really unprofessional, he's rude, lacks communication skills and cheats people out of money.

One of the most responsive companies I have had the fortune to work with. They provide a great…read moreservice for a reasonable cost, so glad to have a vendor like Rockwell Indoor Environmental to rely on during an unfortunate and sometimes urgent situation in upstate NY. Scott has always been a pleasure to work with!

Tommy did a great job communicating what would need to be done for our inspections. Very easy to…read morework with and was very prompt in responding and scheduling.

I had a great experience! Tommy is very professional and thorough. I had a septic dye test done on…read moremy home and Tommy worked with me to complete the test in a time manner. I reviewed the report the same day. Highly recommend!

The office was so amazing. All of the staff addressed my concerns and made me feel comfortable…read moreabout my MRI. From the front end staff to the Technician everything went well. I felt horrible for them because the previous client was late which made them have to stay later for my imaging appointment, so please when you make an appointment, have the courtesy to arrive on time. Everyone else's time is just as valuable as yours!

I agree w the review posted by Penny K several months ago. I have had the same experience w…read moreMarybeth- repeatedly. I can only have upright MRIs because I can't lie flat so they're the only facility available within a 3 hour drive- but I agree she is unfit to work patients in pain because her behavior is very incredibly rude. I've had several MRIs at Pinnacle and have interacted both in person and by phone w Mary Beth and she always behaves rudely. ALWAYS. I literally spoke to her this week and she was rude again and disconnected the call as I was still talking. That may just be "her way," but Pinnacle should not employ her because ultimately her unacceptable behavior reflects on their reputation. Mary Beth should find a job in another field where having compassion and being courteous are NOT a necessary skill-set.