I had an excellent experience with this Urgent Care Facility. I had a chest congestion issue that…read morebegan 5 days ago...my symptoms were not improving with the over the counter meds...went there at 7:25 pm Saturday night...(they close at 8) saw Dr...received prescriptions...went to 24 hour Kinney Pharmacy...and was back home...all in 1 hour. Make sure to bring ID and Insurance card... The entire staff from receptionist, to nurse to Dr...we're all professional, polite, patient and helpful. Recommend highly!

Gave them my new insurance card. They did not input the new card. I payed for my correct co pay…read morethough. Then I get charged $100 as Self Pay! They didn't ever change my insurance over. Good luck with customer service. None of them speak English well enough to understand them.

I've been here several times. Every time but once I have been able to get in and out in less than…read morean hour. I like that I can call ahead for wait times. The location is always clean and well staffed. It's easy to run across to Wegmans to pick up a prescription right after an appointment if meds are needed. The staff have all been lovely. I've had to bring both my daughters in- one is an infant one a pre-K child. My 5 year old had the flu and they were so warm and caring and she barely cried. It's so nice to have them right down the street. The hours are super convenient open 7 days a week. Most recently I got a COVID antibody test here which was quick and easy. The Icee machine is a nice touch. I highly recommend them.

I'm giving another zero review. Just got a message from well now billing to contact them…read more@billingwellnow.com to get this cleared up. Still no response. Please be Aware, that Well Now is acting under shady insurance practices. Billing people without sending claims to insurance companies. Having you sign , while under duress, without your knowledge, to consent to auto bill charges. When on numerous calls with my insurance company and a Well Now billing agent, was asked point blank "why" ?? they do not have an answer. They fumble with words, and shrug off responsibilities.

Whoever runs this place is incompetent. Had a visit last year and paid the copay they asked. Got a…read morebill 9 months later stating the copay was higher because it was a weekend visit. So I paid the additional copay, it was cashed and was still sent to collections. Now I'm having to deal with them. Never again!

Went in on a Friday as soon as they opened for a Covid test. I was administered the test, and told…read more24-48 hours... Text message said I would receive results via text, or I can log into the portal.... Fast forward to Tuesday morning, spent an hour trying to reach someone... test results were negative... Never received a text, email or portal update. Then I'm told I need to pick up the printed proof of test for work.. being taken out of work for 5 days waiting on results hurts my family, guess that's not their problem. Covid testing has been done here for 3 years, you would think they would have figured it out by now... thanks for costing me $1500 and making me look awful to my employer. Should have driven 5 minutes up the road to the actual urgent care. Cheers.

Thought improvements would be made when they changed locations. Nope. Phones are NEVER answered, no…read morematter what department you call. Had been due in June for my regular 3 month checkup, which ended up being today, Sept 6. This was after driving down there and leaving my info in order to get appointment twice.Was informed 5 mins after appointment time that there was no doctor . Poor woman doing intake was working alone, running back and forth, apologizing to all and doing the best she can. It's not just me, and it's not rare. It's the norm. The other clinic on west side is even worse. They tell us not to go to urgent care or ER, but after a certain amount of time medical issues become urgent or an emergency.

I don't know if this place has a private parking lot but I saw 2-hour street parking out front…read more Everything is a little run-down. The workers were for the most part fine but one lady, in registration, kind of ignored me for a while, told me to wait, went outside to chit-chat with a different receptionist, and then came back to help me. The nurse I spoke with mixed up the place where I work with the place where I wanted my medications to be sent so the nurse practitioner, who I ended up seeing afterward, ended up sending my script to the place of my employment, which happens to take prescriptions as well, rather than the place where I actually get my prescriptions filled. So that was very annoying and unprofessional.

My partner went here for a simple thumb injury. He checked in and sat in a room waiting for an hour…read moreand a half to be seen. He finally had to say something to a staff member who then relayed the information that the front desk girl never even checked him in. So no other staff knew he was waiting in the room. Meanwhile the desk girl is outside of the building on her phone sweeping the sidewalk with absolutely nothing on it. The only patient in the entire building should not wait well over an hour for a thumb injury. Reconsideration of front desk staf

Been here over 2 hrs, seen by PA finally who said need stitches. Sitting in room, waiting and…read morewaiting only to be told they are busy. Well you were not when we came in and you have been seeing patients that have checked in after us. Still waiting for someone to clean the wound before it can sutured.

Very friendly staff, in and out fast, Dr.C is very professional and takes the time to explain…read morethings and check to make sure you don't have any questions. I wouldn't hesitate to recommend Dr. C. They also do immunizations which is convenient.

Would like to be able to go here since I've heard good things on the staff. They are the ONLY…read moreurgent care facility my insurance covers. They are never open. Constantly closing early or not opening at all. I've tried multiple times. I check their website, voicemail, and facebook page for office hours. Drive out there (which is 30 minutes away) and sign on door....CLOSED, sorry for the inconvenience. If you can't be open your scheduled hours then change your hours so people who are feeling unwell to begin with aren't wasting their time coming there to be turned away. Hope in the future to be able to give you a good review.

I'm not sure where the negative results are coming from. I have had no issues in my years with CNY…read moreFamily. They have been welcoming and empathic. Dr. Tarala makes you feel as you are part of a family and is willing to sit down and talk about any concerns. I have also seen Dr. Fiacco, he also a wonderful person and a great doctor. I have never waited as long as 30 minutes. However, I think that Upstate has been spoiled in that there usually are not waits. When I lived down state, I always brought a book with me, because I knew I would be waiting for some time. In the end, they are truly wonderful family doctors.

I had been a patient of CNY Family Care for 13 years and they just dropped me claiming I had been…read more"consistently disruptive of staff" - which is simply not true. Let me tell it how it is - this place has too many patients and every Dr I have ever seen here needs sensitivity training and improvement on bedside manner. I was in a traumatic near-death accident in January 2024 and saw Dr. Malvasi as a follow up to being in the emergency room for hypothermia and he was honestly great and compassionate - but wanted me to see MY PCP Dr Clapper like a week later. I was bruised from head to toe still from my accident at that point, and I had questions about my lack of sensation in my legs, feet, arms and hands. I had to explain to the nurse what happened and what I was there for. In walks Dr Clapper - OMG WHAT HAPPENED? why wasn't she prepared? Why did I have to relive my trauma AGAIN when all of this should have been in notes reviewed before walking into the room. At this time, I requested to be moved to Dr. Malvasi's care because he had seemed so compassionate after my accident. My following experiences with Dr. Malvasi were less than ideal - I gained weight due to my depression and PTSD and when I saw him again he asked how I was doing and I said it had been a tough winter - HE LAUGHED and said I CAN SEE THAT BY HOW MUCH WEIGHT YOU GAINED! Real professional. Also, knowing that I had been in an abusive relationship and had difficulty with men - he thought it was also appropriate to make jokes every time I saw him asking if I was dating again yet. Not funny. The last two times I saw Dr Malvasi I requested a specific course of treatment. He said we could discuss that further in 3 months if I did xyz. I did xyz and went back at 3 months and was told CNYFC had new policy for this treatment and to do xyz and come back in 3 months. Right before my next 3 month appointment I received notification that CNYFC would no longer be working with the treatment at all - even though I had been doing what I was told for the last 6 months to receive this treatment. I sent a disgruntled response to the portal and the response I received was that I didn't know what I was talking about and "good luck finding a new pcp". So one time I disagreed with their practices and expressed it and they dropped me like it was nothing stating "consistently disruptive to staff". So a one time expression of dissatisfaction is "consistently disruptive"? Also Dr Malvasi asked at both 3 month follow ups if I was dating yet - still not funny. I really have found in life that when situations like this arise, comparable to being fired from a terrible employer, move on to bigger and better things. I'll find a dr office that doesn't turn people over like an assembly line and actually knows the appropriate way to communicate with patients. Btw I found a new primary care and had an appointment scheduled in less than a week. CNY family care thinks they can treat people like crap as if there are no other physicians around. Read the other reviews - my experience is not unique - and there are plenty of better offices to go to than this one.

Where to begin? The place is a trailer with limited space and no privacy. Most of the staff is very…read morenice, but some are just plain rude. I had a cut on my finger that needed stitches, but I'm very afraid of needles. I was crying and sweating while the PA sewed me up. The nurse however just stood next to me and talked nonstop which was very annoying. I wanted to tell her to read the room and shut up, but instead I asked her to get me some water just so I could have some silence. Another time I was there I noticed that the room was filthy. The PA/NP was very nice but seemed rushed or possibly bothered by all of the screaming kids in the next room that sounded like they were breaking stuff. We got all of 15 minutes with the provider, before she wished us well, and said goodbye. My daughter liked her, and thought she was fun. I just felt bad for her. It seems like an awful place to work.

We brought in our 20 month old yesterday. He had high fevers of 102, cough, congestion, etc. I…read moresuspected he had the flu but he needed medicine. We took him here and they had no flu tests which was fine so they did a respiratory panel. His symptoms started the day before yesterday. This office never called us back with any results, disregarded any symptoms he had because his fever had broken while he was there and they were simply rude. It wasn't a busy day in the clinic. We were the only ones there. This was extremely unprofessional and unethical. We left the clinic and got a rapid test. And it came back positive for flu A within 2 minutes. We had to call his pediatrician for medication and they were nice enough to prescribe it. After this still never heard anything back from the testing they ran. And it is currently the next day and we still haven't heard anything from them. This office was extremely unprofessional. We will not go back. This flu season is a harsh one. Little ones are significantly more likely to have harsher side effects. Why would you wait when there is a medication to help. We could have easily missed the window for tamiflu had we not just gotten a test ourselves.

I went to get blood work today at W Taft Road in Liverpool NY and I had the pleasure of working…read morewith Yeri (I'm sorry I didn't catch the spelling). I let her know I usually get sick after I get my blood drawn. She was absolutely wonderful, very calm and collected. We talked for a little bit after just to make sure I was okay to get up and she was so personable. I will absolutely be going back to see her. She made this experience a lot more bearable. I am hoping this will reach her. Thank you!!

My visit was great very fast i was in and out in 10 minutes Nancy was very sweet and very fast she…read morewas great at her job i have not one complaint about my visit.