We have gone here multiple times & they have always been super sweet & helpful. They get you in as…read moresoon as they can, & we are always taken care of. They gave my 2 yr old crayons & a coloring page while we waited, and offered her snacks. We will definitely use this office anytime we need to get checked.

Figures...all good things must come to an end...this place had the rudest and most unhelpful people…read morechecking patients in...never again will I travel to this location, and would urge you to find an alternative urgent care. I was at this place for an appointment at 1400. Maybe other timeframes have nicer people, but man, a real sour taste for this place and now this company.

November 4, 2020 at 10:30am I went in for bloodwork. The nurse worked in the lab furthest back…read more I explained my blood is usually taken from the back of my hand. She wanted to try my arm. She put the needle in and out several times. She also shoved the needle all the way in to the plastic. She then wiggled it from side to side. Before this happened I asked her not to dig around. She dug. There is so much more. She then wanted to do my other arm. I said no. I did something I never do I left. My arm is bruised. I see two holes in the same area . She must have pulled it all the way out and stuck it in again. Worse experience ever.

I visited Fulton Urgent Care on a Sunday afternoon, after my 7 year old had been fighting a fever…read moredespite Motrin and Tylenol around the clock. We signed in the second we walked in, to a very friendly smiley woman. From there we were immediately triaged, again a friendly face and knowledge nurse. We then were followed into a treatment room by Colin PA, who immediately examined my daughter and reviewed with us the plan of care . Colin was very friendly, knowledgeable and efficient. She then proceeded to have an X-ray and within minutes we had results . Our discharge instructions were given by Sherry RN, another friendly, smiling staff member. From start to finish, we were our way home in less than 1 hour. Fantastic job to everyone at Fulton Urgent Care! I will definitely recommend your facility!

I have needed to go to the Oswego ER 3 times in the last 3 months - only because urgent care was…read morenot open at that time. Every time I was treated well by nursing and administrative staff and see that they have a lot to deal with, as every time I've been there has been police bringing in unruly people, some drunk, etc. They have a lot to deal with and do a great job! I was not so impressed with the doctor I saw on the first visit. He basically laughed at me wondering why I thought I might have a blood clot and then went on to laugh at me for taking vitamins and supplements and said I was wasting my money. Ummm...mind your own business? The second time I saw an NP, who was professional and took care of the issue. The third time a saw a PA who pretty much dismissed what I was there for and did not address the issue. Thankfully I was able to see my doctor shortly after that who did scan the area to see what was actually going on. So a mixed bag when it comes to doctors/NP's/PA's. It's not like I like to be at the ER late at night when I could be in bed at home. I went because I felt like I actually had an issue. Additionally, I'm self-pay. So if it was nothing I would obviously wait to see my doctor for $100 rather than go to the ER at least $1000 a pop every time I go.

If you need to go to Oswego Health/ Lobdell facility, I urge you to go elsewhere…read more Literally have one hour in the afternoon and one hour in evening for visiting. My family member was cold so he got a friend to leave off some extra clothes. No one told him that clothes were dropped off until he asked . He was told by his counselor that he could check in without going to the ER. He got dropped off at Lobdell and only after 45 minutes was told he had to go back to the ER. He sat for hours then in the ER doctor ordered a chest X-ray, even though he told them one was done two weeks prior and he was looking for mental health care, so a second chest X-ray seemed odd . The care in the ER is shoddy since patients use it like a doctors office. I wouldn't recommend Lobdell or Oswego hospital.

Came in today 10 minutes early for a pre-scheduled appointment and was cut in line while waiting…read more When I explained that I was already in line, I was told by staff that she had called the line cutter in and I proceeded to wait 10 more minutes.

Worst customer service here. Tried multiple time to call to only have it ring for up to 25 min…read morebefore hanging up. As I wrote this, it's been 3 hours since my appointment time and I am still waiting. Prices on the website are a bait and switch, especially the COVID antibody test, it's $150. Nobody can explain why prices are wrong on their site. Plenty of excuses and no action. You must see a provider to get a test, but not at other testing centers. Avoid coming here, it's all about profit and less about patient care.

I'm giving another zero review. Just got a message from well now billing to contact them…read more@billingwellnow.com to get this cleared up. Still no response. Please be Aware, that Well Now is acting under shady insurance practices. Billing people without sending claims to insurance companies. Having you sign , while under duress, without your knowledge, to consent to auto bill charges. When on numerous calls with my insurance company and a Well Now billing agent, was asked point blank "why" ?? they do not have an answer. They fumble with words, and shrug off responsibilities.

Stopped to get itch relief from a bad case of poison ivy. My doc was knowledgeable, friendly and…read moremost importantly prescribed two drugs which gave me relief!

I don't know if Dr. Frederico knows that Kandace Thornton The Front Desk Coordinator scheduling…read moreappointments over there is terrible. Dr. Frederico has been my primary care doctor since 2014. Yet I can't get an appointment to see him without having to wait 6 months? Outrageous. I am sick as a dog. I will have to go to urgent care.

They only care about money. I called the after hours nurse line about my newborn and they never…read morecalled me back so after 4 hours I called again, this time the person who picked up acted like I was bothering her and she was clearly somewhere loud and annoyed that I called. The providers are nice but the receptionist is not kind at all which should be a qualification for working in a pediatrician office. They bill for every little thing and bill them incorrectly so you have to call them and fight about it. Far from compassionate, sad that Wee Care sold to them.

Today I had the pleasure to meet such a compassionate, caring most wonderful Dr. I came in for…read morebeing sick but I left a different person not just physically but mentally. This woman cared more about things I've gone through and gave me answers to something I need in my life the last 10yrs. If you wanna go to a wellnow I'd strongly suggest going to clay wellnow and hope you get this Dr.! To thee Dr that helped me today you gave me hope when I thought I'd never have it again. Just this visit has changed me. It's unbelievable!! THANK YOU SOOO MUCH FOR ALL THAT YOU DO AND HAVE DONE! GOD BLESS YOU!!

I made a appointment for 6 PM. Waited in the lobby for an hour then waited in the room for an hour…read more I was there because I called out of work because of my back pain and I just needed a doctor note so I won't get fired from my job.

I have a cold I haven't been able to get rid of and I am between primary care physicians so I went…read moreto urgent care. I went around lunch time and expect to have to wait a long time. They got me in in 5 minutes and were very professional and thorough. I was there longer than I expected but I feel I got excellent medical care. I highly recommend this urgent care.

0 stars. The worst. 3rd degree burn on my hand. Triage nurse never even glanced at the wound…read more Shuffled me off into some back room for 2 hours. was never treated. I had to leave disgusted but had to laugh. That's some service

Very friendly staff, in and out fast, Dr.C is very professional and takes the time to explain…read morethings and check to make sure you don't have any questions. I wouldn't hesitate to recommend Dr. C. They also do immunizations which is convenient.

Would like to be able to go here since I've heard good things on the staff. They are the ONLY…read moreurgent care facility my insurance covers. They are never open. Constantly closing early or not opening at all. I've tried multiple times. I check their website, voicemail, and facebook page for office hours. Drive out there (which is 30 minutes away) and sign on door....CLOSED, sorry for the inconvenience. If you can't be open your scheduled hours then change your hours so people who are feeling unwell to begin with aren't wasting their time coming there to be turned away. Hope in the future to be able to give you a good review.