I made a appointment for 6 PM. Waited in the lobby for an hour then waited in the room for an hour…read more I was there because I called out of work because of my back pain and I just needed a doctor note so I won't get fired from my job.

Had to bring someone in tonight for a leg injury. Sad that they are not ADA compliant. Two doors…read moreto enter and no automation had to struggle to get their borrowed wheelchair in with our patient as no automatic doors or help from anyone. Granting an extra as we only waited 1.5 hours and the PA was fantastic. You really don't know how much a disability can affect someone until it's not accessible luckily, and our case it's only a temporary disability.

I had an excellent experience with this Urgent Care Facility. I had a chest congestion issue that…read morebegan 5 days ago...my symptoms were not improving with the over the counter meds...went there at 7:25 pm Saturday night...(they close at 8) saw Dr...received prescriptions...went to 24 hour Kinney Pharmacy...and was back home...all in 1 hour. Make sure to bring ID and Insurance card... The entire staff from receptionist, to nurse to Dr...we're all professional, polite, patient and helpful. Recommend highly!

Gave them my new insurance card. They did not input the new card. I payed for my correct co pay…read morethough. Then I get charged $100 as Self Pay! They didn't ever change my insurance over. Good luck with customer service. None of them speak English well enough to understand them.

I went to this facility because all other Urgent Cares were closed at 9pm on a Saturday. They were…read morenice enough & was in & out in a good timeframe. But they misinformed me that they could not use a local on my laceration because it was on my finger & the capillaries are too small. So with stitches off the table, I opted for glue. I found it odd that they didn't try to push the sides of the cut together. So as the glue wore off, I had a large open gash. I used steri-strips (left over from a previous surgery) to close the wound. Today at another dr appt, I asked my surgeon about using a local on fingers & he said that is ridicules & he noted that they absolutely should have stitched it. It is gonna be a bad scar. Luckily its just on my finger. Altho my first response to them was positive, as the wound heals, I'm seeing a bad outcome now.

Took forever. They weren't even busy. They shouldn't give the option to choose a time slot for an…read moreappt if they can't even come close to honoring it. Waited well over an hour in an exam room and not once did someone come in and say we'll be with you shortly. Long story short- eventually left Drakos without being seen and went to Wellnow and was in and out in about 35 minutes. Plus they have a real slushie machine and pac-man game in the waiting room which my sick child def enjoyed

I went to get blood work today at W Taft Road in Liverpool NY and I had the pleasure of working…read morewith Yeri (I'm sorry I didn't catch the spelling). I let her know I usually get sick after I get my blood drawn. She was absolutely wonderful, very calm and collected. We talked for a little bit after just to make sure I was okay to get up and she was so personable. I will absolutely be going back to see her. She made this experience a lot more bearable. I am hoping this will reach her. Thank you!!

My visit was great very fast i was in and out in 10 minutes Nancy was very sweet and very fast she…read morewas great at her job i have not one complaint about my visit.

Prompt and courteous phlebotomist. Easy to set up appt over phone. Easy check in. I had to visit…read moreQuest because neither Rochester Regional or URMC offered the test I wanted.

Can't really post a number of stars because I could not get through to them!…read moreI thought using this local business would be more convenient but there's no way to contact them directly for my doctors office to get a fax number to send a lab request over when I asked my doctor he said it's impossible to get through to them and use another service! Seems like they should put a fax number on their answering system to make this easier!

This place is an absolute joke. They will charge you and at the end of it just send you to the…read morehospital. I could hear the referred 3 different people to the hospital when I was there. What an absolute joke.

Waited an hour fifteen in the exam room. No one came to check on me. I finally walked out and no…read moreone even noticed. In total it was almost 2 hours of my day wasted. I got the advice and supplies I needed from the pharmacist across the street at Wegman's in about 5 minutes. WellNow should change their name to WaitNow.