it was easy to access the system to schedule an appointment. My insurance company was shown to know I have it documented as a covered provider. When I was at the facility, even without an appointment, I was cared for readily. It was not a busy time which helped the expediency of the service. However, this was not expected and thus still I am happy that they worked as fast at getting my labs drawn quickly. read more

I have never experienced such bad customer service before today. The first time I went into the office, the lady in the chair to the left with white hair and glasses (I did not get a name) was so rude to me because I was nervous and did not have everything that was required at the time. So I had left and came back with what I needed for my visit, I presume she was being cordial because there were other patients in the waiting room and her colleague was next to her. Nonetheless if you are in a customer based employee, attitude and being rude is not ok. read more

My issue was that I am not a NYS resident and had a pre-paid lab order from outside NYS. They couldn't do the blood test at all because NYS won't allow that. NY is one of the few states that are this stringent about people simply ordering their own labwork (NY, NJ, RI, and MA residents are trapped - the rest of the nation is free!). Unfortunately Labcorp does not make this clear anywhere on their websites in NYS. When I arrived the woman was saying that the computer was down - that also happened the last time I went to labcorp in my home state. In the past, I've never heard of that happening, and I used the labcorp in my home state a lot. read more

TLDR; pay them directly instead of your insurance or physician and expect to be turned away; yelled at by customer service after half an hour of asking for help, and have Ashley the site supervisor not care at all and just keep explaining NYS billing laws to you that they apparently had no problem breaking in April :-) After a week of aligning medicines and 12 hours of fasting I showed up to my appointment to be told I had to pay them even though I had already paid my physician. "We can't bill out of state providers" despite having done it in the past. I get things change, but don't wait for me to take time off of work to tell me about it. The site basically was like "I can't do this unless you pay me directly", I then spent over half an hour on hold with customer service who was only willing to do the bare minimum of send an email, the supervisor raised their voice to me, and when I reminded her that I'm a customer that has spent a week aligning things and am currently missing work and have not yet raised my voice to anyone and that I would appreciate her calling the supervisor directly to get a resolution did she decided to actually take some initiative to reach out directly. I called the supervisor directly who confirmed "we don't look at the orders until you're here, which is when we would find something like this out" so, be sure you're going to get your labs done, because if anything's changed, even just their policy, you're going to be asked to pay again. Not a great time to have your blood pressure done. read more