I went to get blood work today at W Taft Road in Liverpool NY and I had the pleasure of working…read morewith Yeri (I'm sorry I didn't catch the spelling). I let her know I usually get sick after I get my blood drawn. She was absolutely wonderful, very calm and collected. We talked for a little bit after just to make sure I was okay to get up and she was so personable. I will absolutely be going back to see her. She made this experience a lot more bearable. I am hoping this will reach her. Thank you!!

My visit was great very fast i was in and out in 10 minutes Nancy was very sweet and very fast she…read morewas great at her job i have not one complaint about my visit.

Horrible lab. Waited over an hour. Sign on wall says if you have been waiting more than 15 minutes…read morelet us know. When I did I was told we only have one person drawing blood.

I went to Laboratory Alliance at 475 Irving Ave, Syracuse, NY 13210. I asked if I was supposed to…read moresign in on the clip board. She (Hannah if that's her real name) said You are going to need to wait ! She was very mean and snotty ! i did not like her attitude. It doesn't cost anything to smile and be nice ! She had her badge covered up so I couldn't see her name. I asked what her name was, she said Hannah, I don't know if that's her real name or not. people in public service need to be friendly, not miserable! it looked like she was training someone.

I've been here every 3 months for the last year or so. I've never had an issue with being checked…read morein quickly at the front desk or rude staff. On multiple occasions while chatting with them during my labs they have mentioned how they are always short staffed, and I believe it... that waiting room is always packed and your wait time will be 1-1.5 hrs without fail unless you come right when it opens (and even then, you'll probably have a bit of a wait but more like 20-30 mins). I've been told that all their locations are dealing with the same issues with wait times-- I don't know if that's true but I still come to this one.

Very Poor Service. They did not submit recent Rx for several lab tests to my Aetna Medicare PPO, as…read morethey have done in the past, Now I am looking for a way to file a claim directly with my insurer. In the meantime, I will not pay the bill they sent to me because they erred.

Very prompt, friendly and professional. I couldn't ask for more. My blood draw didn't even hurt and…read moreI'm a baby about needles. Great job. Thank you!

I recently visited this location and, unfortunately, my overall experience was disappointing due to…read morea lack of professionalism at the front desk. Upon arrival, it felt as though I was interrupting a social conversation between staff members rather than being welcomed as a patient. I checked in as directed, but the two employees at the desk continued their conversation without acknowledgment. Shortly after, two other clients arrived and expressed similar concerns about how they were received. The three of us were left waiting without any communication or guidance. At one point, a gentleman entered and was immediately assisted. I understand he may have had an appointment, but a brief explanation or simple communication to those of us waiting would have gone a long way in creating a more respectful and organized experience. That said, I do want to recognize Emily, who performed my blood draw. She was professional, efficient, and made the process smooth and comfortable. I truly appreciate her care and expertise. I hope management addresses the front desk experience, as it does not reflect the level of service patients should expect. Regards Frank M

it was easy to access the system to schedule an appointment. My insurance company was shown to know…read moreI have it documented as a covered provider. When I was at the facility, even without an appointment, I was cared for readily. It was not a busy time which helped the expediency of the service. However, this was not expected and thus still I am happy that they worked as fast at getting my labs drawn quickly.

I have never experienced such bad customer service before today. The first time I went into the…read moreoffice, the lady in the chair to the left with white hair and glasses (I did not get a name) was so rude to me because I was nervous and did not have everything that was required at the time. So I had left and came back with what I needed for my visit, I presume she was being cordial because there were other patients in the waiting room and her colleague was next to her. Nonetheless if you are in a customer based employee, attitude and being rude is not ok.

The practice desperately needs better staff training and management oversight. I've been a…read morelong-time patient because the doctor is good, but the staff at this practice--especially the nurses--can be unprofessional and disrespectful. I interacted with the office manager to get her feedback and she herself was unprofessional and dismissive. This kind of behavior is unacceptable and adds unnecessary stress to patients already trying to get care.

Busy practice. May need to go to Urgent care if they can't fit you in for sick visits.read more

WAS a customer until the recent blood draw had a very bad effect. The site for the draw now has a…read morerash and the site was never covered when leaving. While there are issues, none came close to this. WILL NO LONGER USE THEM WHEN THEY LEAVE YOU WITH A RASH AND NO POINT OF ENTRY COVERING. Tsk for not following protocol. And not dealing with hospitals that have been here longer than them!

I will not be returning to any lab alliance…read more I went here several months ago right when they opened.. actually about 15 mins prior and there was already a line as one would expect. That part was fine, we waited and handed my slip in and then waited again in the waiting room. I was maybe #5 in line and it truly took a whole hour of waiting in the room, they certainly do take their time drawing labs. The problem arose when I was called up for my turn and they informed me that my orders couldn't be drawn the way they were ordered. It was 2 orders on one order slip, and the one was a complete rast/allergy testing panel and the second was liver enzymes. The way it was ordered was completely correct but they had trouble entering into their system for the allergy panel since it was not individually listed (but mind you, it's a "panel".. a complete panel.. of all the individually listed items... so it shouldn't have to individually list each item...). This was frustrating but I will say the ladies were very pleasant... to further make this experience irritating: I suggested we just do the liver enzymes since that was the more important one and they said they were unable to do that as they couldn't only draw half of the items on an order sheet.... huh?!... So, we left and went to the Nappi building @ upstate lab draw location, and had the absolute best experience. The ladies were baffled by the experience we just had and insisted that the "rast allergy panel" was appropriately ordered and had no problem completing it as well as my liver labs. They thought it was also odd that lab alliance couldn't just draw one without drawing the other since they had so much confusion regarding the one order... Anywho; will never go to a lab alliance again.