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    Quest Diagnostics

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    Ask the Community - Quest Diagnostics

    Laboratory Alliance of CNY - Waiting room December 22

    Laboratory Alliance of CNY

    1.0(1 review)
    10.9 mi

    I will not be returning to any lab alliance…read more I went here several months ago right when they opened.. actually about 15 mins prior and there was already a line as one would expect. That part was fine, we waited and handed my slip in and then waited again in the waiting room. I was maybe #5 in line and it truly took a whole hour of waiting in the room, they certainly do take their time drawing labs. The problem arose when I was called up for my turn and they informed me that my orders couldn't be drawn the way they were ordered. It was 2 orders on one order slip, and the one was a complete rast/allergy testing panel and the second was liver enzymes. The way it was ordered was completely correct but they had trouble entering into their system for the allergy panel since it was not individually listed (but mind you, it's a "panel".. a complete panel.. of all the individually listed items... so it shouldn't have to individually list each item...). This was frustrating but I will say the ladies were very pleasant... to further make this experience irritating: I suggested we just do the liver enzymes since that was the more important one and they said they were unable to do that as they couldn't only draw half of the items on an order sheet.... huh?!... So, we left and went to the Nappi building @ upstate lab draw location, and had the absolute best experience. The ladies were baffled by the experience we just had and insisted that the "rast allergy panel" was appropriately ordered and had no problem completing it as well as my liver labs. They thought it was also odd that lab alliance couldn't just draw one without drawing the other since they had so much confusion regarding the one order... Anywho; will never go to a lab alliance again.

    Quest Diagnostics - laboratorytesting - Updated May 2026

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