My daughter is now 17 and has been coming here since she was 6. The waiting room is clean and…read morehappily decorated with a jungle mural. The staff is always polite and smiling. We have used both waiting rooms in our time here: the sick waiting room and the well waiting room. My daughter's Doctor is Dr. Hingre a very friendly woman who is thorough and patient. We have never had to wait more than 10 minutes to be seen, usually we are taken in and seen right at our appointment time. They definitely accommodate last-minute sick visits and have an answering service for after-hour calls. We definitely recommend this office if you're seeking a nice group of pediatricians.

We were in town for two days and my special needs son developed strep throat. Doctors cause lots of…read moreanxiety for him so I really wanted to get him in somewhere that specialized pediatrics and would understand his condition. I called the office and explained our situation and they got us that day and were very friendly. I couldn't have been more pleased.

Best pediatricians office in town! Open 7 days a week, pro-science, late hours, all the rooms have…read morean "I spy" type painting to keep kids occupied while waiting

Awesome practice! We just had our first child at CROUSE and a physician came to check on us every…read moresingle day we were there. They spent the time to answer all the questions and concerns we had. Being that they are pediatricians you would expect them to be good with babies and kids... They are more than good... They are phenomenal! I love that they also offer Sunday hours and no questions are ever a waste of time for them! The staff who answer phones and are at the front desk are also superb! Everyone seems to genuinely love being there- and is just a good environment. We interviewed other offices before deciding on here and we are glad that we chose this practice. They definitely put my first time mom worries to ease.

All the doctors here are wonderful, provide wonderful care! They have on call staff, they always…read moreget back to you! The care that is given to our child or children are so important and I can honestly say everyone here is wonderful. They also have evening, weekend hours. They only send you to the ER when absolutely necessary and always follow-up. I completely trust them with my child's healthcare. I highly recommend!

They have always been great! They were my pediatricians office growing up (even some of the same…read moredoctors) and they are still great for my two children. Always are able to get in for a sick call, always able to speak with a nurse if needed. My kids love the doctors and nurses there! My youngest was a preemie and they noticed an issue with his left eye one week after birth--referred us to an ophthalmologist where he was diagnosed with a cataract and had surgery to remove it. I am very grateful for everything they do.

The best pediatrician I have ever met! Dr. Campbell is wonderful and his staff is sincere and kind…read more Dr. Campbell is like no other I have ever met. He truly cares about his patients, their health and well-being. He doesn't just brush things off like some other doctors. If there is an issue he takes the time to figure it out and help the child and makes sure to do what's best for the child. He is absolutely wonderful and we love him!

Dr. Campbell has done no wrong to me. He found out what was wrong with my son within minutes of…read morebeing in his office. After going 8 years with the health center and no answers. Thank You Dr. James Campbell

I'm not sure where the negative results are coming from. I have had no issues in my years with CNY…read moreFamily. They have been welcoming and empathic. Dr. Tarala makes you feel as you are part of a family and is willing to sit down and talk about any concerns. I have also seen Dr. Fiacco, he also a wonderful person and a great doctor. I have never waited as long as 30 minutes. However, I think that Upstate has been spoiled in that there usually are not waits. When I lived down state, I always brought a book with me, because I knew I would be waiting for some time. In the end, they are truly wonderful family doctors.

I had been a patient of CNY Family Care for 13 years and they just dropped me claiming I had been…read more"consistently disruptive of staff" - which is simply not true. Let me tell it how it is - this place has too many patients and every Dr I have ever seen here needs sensitivity training and improvement on bedside manner. I was in a traumatic near-death accident in January 2024 and saw Dr. Malvasi as a follow up to being in the emergency room for hypothermia and he was honestly great and compassionate - but wanted me to see MY PCP Dr Clapper like a week later. I was bruised from head to toe still from my accident at that point, and I had questions about my lack of sensation in my legs, feet, arms and hands. I had to explain to the nurse what happened and what I was there for. In walks Dr Clapper - OMG WHAT HAPPENED? why wasn't she prepared? Why did I have to relive my trauma AGAIN when all of this should have been in notes reviewed before walking into the room. At this time, I requested to be moved to Dr. Malvasi's care because he had seemed so compassionate after my accident. My following experiences with Dr. Malvasi were less than ideal - I gained weight due to my depression and PTSD and when I saw him again he asked how I was doing and I said it had been a tough winter - HE LAUGHED and said I CAN SEE THAT BY HOW MUCH WEIGHT YOU GAINED! Real professional. Also, knowing that I had been in an abusive relationship and had difficulty with men - he thought it was also appropriate to make jokes every time I saw him asking if I was dating again yet. Not funny. The last two times I saw Dr Malvasi I requested a specific course of treatment. He said we could discuss that further in 3 months if I did xyz. I did xyz and went back at 3 months and was told CNYFC had new policy for this treatment and to do xyz and come back in 3 months. Right before my next 3 month appointment I received notification that CNYFC would no longer be working with the treatment at all - even though I had been doing what I was told for the last 6 months to receive this treatment. I sent a disgruntled response to the portal and the response I received was that I didn't know what I was talking about and "good luck finding a new pcp". So one time I disagreed with their practices and expressed it and they dropped me like it was nothing stating "consistently disruptive to staff". So a one time expression of dissatisfaction is "consistently disruptive"? Also Dr Malvasi asked at both 3 month follow ups if I was dating yet - still not funny. I really have found in life that when situations like this arise, comparable to being fired from a terrible employer, move on to bigger and better things. I'll find a dr office that doesn't turn people over like an assembly line and actually knows the appropriate way to communicate with patients. Btw I found a new primary care and had an appointment scheduled in less than a week. CNY family care thinks they can treat people like crap as if there are no other physicians around. Read the other reviews - my experience is not unique - and there are plenty of better offices to go to than this one.

We have taken our kids there for years. We have decided to make a change. We never see the…read moredoctors. This is a big place where u only see nurse practitioners. The turnover for the nurse practitioners is extremely high. Nobody cares about you there. You can never talk to the doctor, he's always busy. I was getting billed for stuff that wasn't done and stuff that was done years ago. The staff is not friendly. The last straw was my sons 6 year checkup. I waited over an hour in the room. I started to make a fuss so they send back a student...... I said no, at the very least I want to see a NP. Another 20 minutes went by and I left. Then Guess who called... the doctor that was always too busy to talk to me. Never again.

Wonderful Pediatrician's Office. the walls in the waiting room, hallways, and exam rooms are…read moredecorated in brightly colored, Disney characters that appear hand painted...an excellent vibe for a pediatricians. The doctors and nurses are all very friendly and they genuinely care about each child that comes through. They also separate their appointment times each day so that regularly scheduled appts (kids who are not sick) are not in at the same time as kids who are sick, which helps cut down on any extra colds!

9 minutes late... reschedule your appointment? WTF, we have 2 small children. I'm sorry I'm a…read morelittle late but that's unacceptable. I'm changing clinics. Side note, the doctors here have always been excellent. We've gotten good quality care from experienced doctors and practitioners. I'm just rubbed the wrong way from the secretary and unfortunately won't be back because of it.

They claim on their website "We believe in minimal intervention. There are often excellent natural…read moretreatments that do not involve medicines. We are committed to using medication only when truly necessary." However, they would rather deny a child these excellent treatments if the parents choose not to use excessive vaccine intervention. Even the AAP encourages not denying care to unvaccinated children, as that can lead to them receiving no care at all. Further their website claims "Our office is a safe place where you will be heard, and your values respected." This doesn't apply if your values and opinions differ from theirs.

They asked to reschedule our existing appointment to today and now the doctor is more than an hour…read morelate for the appointment they rescheduled us to. Absolutely unprofessional behavior.

Staff and personal need to be trained to be kind and less standoffish…read more All they seem to care about is their money. Unfortunately being the only convenient place in Ithaca it doesn't leave much choice but I will be moving both my kids to cortland to see if there is anyone better. I have been going here since I was a child and brought all my kids here and have not been impressed. Bedside manner is not that great.

I absolutely love pediatric associates! Dr. Abbamont is the best pediatrician there (very sad he is…read moreretiring). He took care of me and now he takes care of my children. They absolutely love him. Office time is never too long, and the environment is friendly.

There is NEVER a wait, the office is always immaculately clean. I went here as a child and now both…read moreof my children are patients.