Thought improvements would be made when they changed locations. Nope. Phones are NEVER answered, no…read morematter what department you call. Had been due in June for my regular 3 month checkup, which ended up being today, Sept 6. This was after driving down there and leaving my info in order to get appointment twice.Was informed 5 mins after appointment time that there was no doctor . Poor woman doing intake was working alone, running back and forth, apologizing to all and doing the best she can. It's not just me, and it's not rare. It's the norm. The other clinic on west side is even worse. They tell us not to go to urgent care or ER, but after a certain amount of time medical issues become urgent or an emergency.

I don't know if this place has a private parking lot but I saw 2-hour street parking out front…read more Everything is a little run-down. The workers were for the most part fine but one lady, in registration, kind of ignored me for a while, told me to wait, went outside to chit-chat with a different receptionist, and then came back to help me. The nurse I spoke with mixed up the place where I work with the place where I wanted my medications to be sent so the nurse practitioner, who I ended up seeing afterward, ended up sending my script to the place of my employment, which happens to take prescriptions as well, rather than the place where I actually get my prescriptions filled. So that was very annoying and unprofessional.

Dr Brodey is the best however he is not always taking new patients…read more Dr. Brodey brings commonsense back to medicine; he is is sharp, clever and will take good care of you)as long as you participate in your healthcare like everyone should) Dr. Brodey does tell it like it is however so if you're looking for a doctor that will just tell you what you wanna hear he's not your guy but then again he never goes on a rant and doesn't preach for example when I was overweight he just said "you need to lose some weight - I'm sure you already know why" (and if you don't know, just ask)

I never give 4 stars to medical centers because all the time staff is angry and pissed off. Here…read morepeople are really nice and pleasant. I love coming here and no wait time.

No waiting and what was more impressive is the professional manner in how they accessed my illness…read more Thank you to all staff. I was home in less than an hour feeling relieved I went for care!

We are out of state and my son is complaining of ear pain. He is prone to ear infections during…read morecold/flu season so I knew I had to get him in. It was the closest urgent care to our hotel with available appointments so I booked the appointment last night. Got in this morning and it was smooth sailing from finished to end. Receptionist was very helpful, professional and friendly. Got him in immediately, saw Nurse Mary. Nurse Mary took his vitals and asked basic questions. The PA came in right after, checked out his ear and prescribed antibiotics. We didn't need to check out as his medication was sent electronically to the pharmacy. The quality of care is top notch for an urgent care, probably the best urgent care I've ever been to. They are organized, helpful and professional. I highly recommend them. Thank you for helping my son feel better.

I had good medical care and was handled in a timely manner. But their phone "system "does not allow…read moreyou to call them afterward. I repeatedly called to get lab results, to be left on hold by an automated robot, and never be connected to the clinic. After 15 minutes, it just told me to call back. The only way I could get my lab results was to actually drive back to the clinic. Remember, I was sick. Based on that, I would never go back to this clinic again.

My doctor switched here and I thought I would follow him and I've called a couple times and was…read moretold to call back to make an appointment, and now that I've given them all my information, they said I can have a single appointment in two weeks or that's it. They cannot schedule more than 2 weeks in advance. The girl kept misspelling my name and phone number.... Did each one three times very slowly and she kept saying that she kept doing it wrong and needed me to do it again. I was on hold over 20 minutes and she just answered laughing like she hadn't been doing anything so I don't really know what their staff does but I think I'm going to find a new doctor, sadly

I am 8 weeks pregnant. The first visit was amazing and the doctor I saw was very nice and well…read moreeducated. My second appointment was the dating sonogram, and the technician was fabulous (very sweet, gentle and attentive). Unfortunately that's where the good ends, and the really bad begins. I had to go yesterday (02/03/16) for the OB intake appointment which included a pap smear. I walk in the room with the nurse and see all of the tools used for a pap smear laying directly on the counter. I informed the nurse that that was not sterile protocol, and was ignored. When the nurse practitioner came in I told her about the stuff on the counter and that I didn't want that particular stuff to be used on me as it was not sterile. She agreed to get new equipment, which was then put on a paper towel(Thanks, but that's still not clean)! The nurse practitioner and the nurse never washed their hands before or after my procedure. After I spoke up about them not following protocol I was treated rudely and the nurse practitioner was anything but gentle. It was gross and honestly made me very uncomfortable and I really wanted to cry. After this was finished I had to go have blood drawn. This procedure left me with a swollen and heavily bruised arm. I have never had an experience like this in my entire life, and this is my second pregnancy! Please steer clear of this place as it seems to be more of a health hazard than a place of Medicine! Just so people don't think I'm talking out of my ass, I am currently a student of Medicine. I know procedure, and how things are supposed to be... This place did not follow one clean technique or sterile technique procedure, and it's horrifying to see that they are still operating as a medical facility!

I went to the syracuse VA emergency room last month. I hurt shoulder and the doctor on call ask me…read morewhat I hoped to accomplish. I can't believe he asked that. I wonder where the VA gets some of these doctors. I have been going to the VA for years and I know your not getting the best care. I will start going outside the VA in the new year. I find going to the VA a waste of time.

I use the VA hospital a lot. I have not received better care anywhere. I cannot say enough good…read morethings about the care I have received. Both in Patient and out patient care. Everything is on time, even early. everyone is very friendly and courteous. All my Doctors have been friendly and knowledgeable. I have been a patient at the amputee clinic for the past 6 months. Everyone is fantastic. They have been right on top of everything and they have been with me every step of the way and taken care of all my needs. I hope everyone has the same experience I did and I hope the hospital administration appreciates the quality of people they have working there.

I have been a patient of this practice for over 13 years. Dr. Adam Berg was extremely…read moreunprofessional and very disrespectful. During a consultation he refuted that he ever referred me to another physician to receive medical marijuana for treatment. He more than once said he would never do/ done that. I told him I was not lying, that he did. I have paperwork stating that he referred me to said physician. Additionally Dr. Berg asked me why I was there to be seen when there is nothing he can do for my IBS. He himself scheduled me for a two year check up and I received a written reminder via the mail to schedule. He then continued to tell me he does not have the expertise to treat me. That I have IBS but do not have a GI issue. Something else must be wrong and to seek a primary care physician. He also told me I was at fault for my condition for deciding to not take an injectable steroid that had many negative side effects. I deemed on my own accord this was not beneficial to my health since it's my body. Then after asking Dr. Berg to assist with my ADA workplace accommodation he become very agitated and aggressive. Asserting he would not ever do that. He does not have the staff to complete it. He would never help me in that regard. I then stated to him his practice had assisted with my FMLA for the same specified illness IBS. He attempted to deflect and said he would not ever do that. At this point I decided to leave the appointment. I apologized for wasting his time and his clear frustration. I have never been spoken to or treated in such a manner by any health professional. I came there simply for help and was treated with no empathy or kindness. Dr. Berg is unfit to practice with this type of patient report. I thank the office for previous help over the years with c-diff, IBS, and Crohns. The previous doctors who are now retired were of a different ilk. They practiced respect and humanism. I hope Dr. Berg receives some help and will work on himself. I hope other patients don't experience his lack of humanism. I hope he can practice some self reflection and take time to work on his mental health.

Do NOT trust your health to this practice!! I have wasted years here. I am done with Dr. Lee, and…read moredone with Syracuse Gastroenterological Associates! I would give them zero stars if possible. I wouldn't recommend Dr. Lee to anyone! He was completely unprepared for every one of my appointments and obviously didn't look at my patient chart prior to the appointments. He is argumentative, does not provide results in a timely manner, and for that matter has yet to provide me with the latest results of numerous tests and procedures that were done months ago! It is unacceptable for me as a patient to have to guide the entire appointment and waste most of our precious little time reviewing information a professional would already know and be prepared for. The upper endoscopy and colonoscopy he performed were immensely stressful for a variety of reasons, the biggest of which was no one at the hospital was informed by Dr. Lee that I required general anesthesia. I nearly cancelled both procedures minutes before I was to be wheeled into the procedure room because every single medical professional that checked in with me told me I was going to receive conscious sedation, including the anesthesiologist minutes before the procedures. This was totally unacceptable! Forget trying to change your health care to a different provider at this practice. I was willing to at least try a different provider and was told by staff there would be no problem with this. Only to find out the practice refused to let me see a different doctor, stating the other doctor had "nothing additional to add". Which is a joke; I didn't even have the test results that I had waited months for, nor a care plan for my ongoing symptoms. HOW CAN THERE BE NOTHING TO ADD? Tabitha Dona, the office manager, never once spoke to me, yet the office staff informed me that she said "the decision stands". This is completely unacceptable and reflects not only a very poor health provider but also an extremely poor office practice!!!! Do yourself a favor, go somewhere, anywhere else!!

Not a friendly atmosphere. Cost is not transparent at all. Was told it would be $55, ended up…read morepaying $325. Very disappointed. The nurse, Rosie, was incredible though. Kind and thorough.

I do NOT leave reviews ever- but the service I received at this Planned Parenthood deserves it. I…read morearrived with the typical protesters outside, leaving me with more anxiety than I came with. The second I stepped into this PP I felt immediate relief and comfort. Every single person along the way was incredibly kind and attentive. I touched base with about 8 (yes, 8!) staff throughout my appointment process (from front desk to nurses and doctors) and I always felt so safe and completely heard. Aside from the comfort the staff brought me, they are all very knowledgeable and I never felt like anything was done only half way. I traveled about an hour to visit this Planned Parenthood as opposed to one closer to me and it was so worth it to leave feeling more whole than when I arrived. I highly recommend this Planned Parenthood for ~any~ service you are seeking. Thank you, PP.

Very Poor Service. They did not submit recent Rx for several lab tests to my Aetna Medicare PPO, as…read morethey have done in the past, Now I am looking for a way to file a claim directly with my insurer. In the meantime, I will not pay the bill they sent to me because they erred.

I've been here every 3 months for the last year or so. I've never had an issue with being checked…read morein quickly at the front desk or rude staff. On multiple occasions while chatting with them during my labs they have mentioned how they are always short staffed, and I believe it... that waiting room is always packed and your wait time will be 1-1.5 hrs without fail unless you come right when it opens (and even then, you'll probably have a bit of a wait but more like 20-30 mins). I've been told that all their locations are dealing with the same issues with wait times-- I don't know if that's true but I still come to this one.