What an Incredibly inept company, I am really surprised that UPS would allow such incredibly bad service to occur in it's Southborough depot I am now waiting for second afternoon 4 hours and waiting for 3 hours earlier this week only to have a second bad experience.
Last week UPS called to arrange for a delivery. The informed me of the days for available delivery , so I selected Friday (today) . The service in formed that was too long to wait that and that unless I received delivery in the week that they would charge me storage . I was able to move my work schedule to be home on Wednesday day . When the truck arrived on Wednesday , the driver informed me that he was missing two of the three pallet pieces in my order.
I was disappointed by this and so he provided me the dispatcher number. The dispatch could not have been less helpful . He explained the someone screwed up loading the truck .
When I asked if the could send the remaining pieces out since it was still,early in the afternoon , his response was "not going to happen" when I asked why he repeated the same phrase. When I asked why he instructed to " talk to the guy who screws up loading the truck
I received a call late the night to tell me that they had found my freight( worth 4k) and that I need to call and reschedule a delivery, so I rescheduled for a Friday ( my original requested date.
Well it is 6:30 pm on a Friday night , still no delivery and no word from UPS .
I would not recommend using this company to ship air let along valuable cargo . read more