I ordered detector from them, shipping was very slow. In mean time I was surprised by my husband who purchased a detector for me for my birthday. By the time detector.com equipment came I got 2 detectors. I called them asking for return label, I was on hold for over 10 min, after that I got Michael on the phone who stated that they will not send me return shipping label, he started to lecture me about the company policy . The way they talk to customers is unacceptable, I was shocked to find out it is family business!, how they can afford to treat their customers the way they do ? After I talked to Michael I went on their website and was contacted by Jim. I told him I need to find out how to submit public feedback for them, he never answered my question. After I stated " I guess I will be looking myself how to give you public feedback" his answer was :" Yes thats what I have been saying :-) " and he disconnected. I was planning to buy this detector on amazon - same detector , same price , two days free shipping and what a different customer service amazon has !!! I made huge mistake buying this detector from metaldetector.com directly. If I would buy it on amazon I would have by now returned shipping label in my email and no hassle return process. With metaldetector.com all what I got was: slow shipping, rude customer service, out of the pocket cost for return shipping plus they are deducting $20.00 from my purchase price for their shipping cost to me !!!!!!. Never again I will buy anything from them. read more

I called Metaldetector.com to get some informatin on the Version 4 XP Deus and possibly purchase one. I spent almost a 1/2 an hour on the phone with Bill Ladd who answered every question I had and also gave be a host of additional info, Bill was more that patient with my, what must have been seen as endless questions. He described in detail anything and everything I needed to know to make a decision and finally purchase a new XP Deus. After a through discussion with Bill about the merits of headphones I decide on the Deus package with the wireless WS-4 headphones, that would be more comfortable in hot weather and a pair of Wireless Gray Ghost full size size headphones for other times. Bill expplained that he would try to get the detector shipped before the days end. He was sussessful and shortly aftewards I received a email conformation of the purchase with a tracking number. I completed the purchase late Friday morning and received the detector three day later on Monday. The service and attention given to me and my order by Bill and metaldetector.com was in my opinion over the top. If a new Metal Detector is in your future I would most definately recomment that you give metaldetor.com a call to help you with your purchase. I have yet to fire the new Deus up and take it outside for a test due to the snow cover we have. After the 25" that fell the otherday it looks as if that time will be even a little farther out than I was hoping for. read more

I recently had to send in the headset for my XP Deus. The technician I spoke to was polite and professional. The headset had to be returned and once received the turn around was the same day and a new pair were on there way to me. I highly recommend Detector Electronics. Teresa, Powell River, BC Canada read more

i order something and was never told when i was coming this website seems like a scam.